Hills Bank is headquartered in HILLS and is the 4th largest bank in the state of Iowa. It is also the 311th largest bank in the nation. It was established in 1904 and as of June of 2023, it had grown to 501 employees at 20 locations. Hills Bank has an A health rating.
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love this bank
I have had a checking and savings account through Hills Bank, as well as a CD. My experience with the bank as been extremely positive. I first opening my no-fee checking account about 8 years ago. I have never experienced any problems with my checking account. Deposits go through instantly and transfers made from one account to another are also instant. Having a no-fee no minimum checking account is also a huge plus for me as I have been a high school and college student for most of my time with Hills Bank. I have also opened a savings account through Hills Bank. There is a $100 minimum on the savings account, but that is pretty normal. I had to close my savings account at one point (putting money into the stock market), and this was a painless process. I did it in person at a local branch, so I am not sure if it is available over the phone, though knowing their customer service, I am sure it is. I also had a CD through Hills Bank a couple years back, though it was because I opened a credit card through them. I only kept the CD open for about a year as it was only a requirement for me to open up a credit card (I had no credit at the time, so it served as a deposit on my credit card). When it was time to close it, I again went into a local office and had no issues doing so.
Many time I will go into my local branch to deposit checks or take out money just because the people who work there are so friendly. They also provide popcorn and cookies on certain days. The great customer experience and friendliness of the staff make the experience at Hills Bank even better. Overall, Hills Bank has been a great experience and I recommend it for anybody in the Eastern Iowa area.
Excellent Service
I visited Hills Bank branch at University of Iowa Hospitals and Clinics yesterday. I stopped because I did not have checkbook with me and I needed a check to pay my vehicle registration right after work--otherwise I would have been penalized. I stopped and the lady (short dark hair) either just got back from lunch or was going to lunch but when she saw other person was busy with a client, she right away put down her bag and offered her assistance without batting an eye. She was very pleasant and also very helpful. That is what service excellence is all about. I was very impressed! Way to go!
Excellent Service- Still Has 'Small Town Feel'
I have banked at Hills bank for 8 years, and my parents have banked there for decades, and we have had nothing but good experiences. The staff is always very friendly and competent and provides excellent, personal service. They have a good variety of services, competetive rates and are one of the few banks that still doesn't charge ATM fees. Whenever I have had a reason to call customer service, it's easy to get a live person on the phone right away (during business hours) and they have resolved my issue ASAP without hassle. Their internet banking is very reliable, secure and easy to use. I recently moved out of state, so I will be needing to open a local account in my new city, but I plan to keep my savings and investments with Hills Bank.
Awful Customer Service
The “males” who work as a representative on the phone and bank do not know how to treat their customers right nor do they know how to do their job professionally, especially to the guy I spoke with yesterday. Whenever I speak with a female representative they make me feel valued as a customer and are professional but I cannot say the same for the males. That is one of the reasons I hang up every time I get a male on the phone and call until I get a female. Very upset with hills bank and it’s employees. Switching banks and I would not recommend this branch to anyone.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 14650 |
| Year Established | 1904 |
| Employees | 501 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.17% |
| Return on Equity - YTD | 9.81% |
| Annual Interest Income | $80.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $4.13B$3.94B |
| Loans | Q2 2023vs Q2 2022 | $3.26B$2.77B |
| Deposits | Q2 2023vs Q2 2022 | $3.28B$3.45B |
| Equity Capital | Q2 2023vs Q2 2022 | $492.8MM$468.2MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $44.3MM$38.3MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $7.8MM$7.7MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $248.00K$164.00K |
