Home Savings Bank

Disorganized And Unprofessional

I filled out an online application for a CD and waited three days. No email to confirm application or even a later response to a message, so I phoned to inquire. I was transferred a few times and couldn’t initially get confirmation on what stage my application was in. I also remembered that I had a voluntary credit freeze with all three main bureaus for security and asked which one that they used so I could lift it. The representative wasn’t sure and provided a guess. So I pressed further and was told that I “probably would have to submit another application”.

This didn’t demonstrate the best professionalism of a bank that you might give a mid five figure deposit to, so I ultimately requested that my application be cancelled (because they already had my ACH information). Even that simple request took several minutes to track down and process. Yes, it was found to have been rejected due to my credit freeze, but NO NOTIFICATION SENT. I tried one last ditch attempt for them to keep my business and it failed, as they stated that although they now had the application in front of them, no manual override was available.

For just a few tenths of a point in intrest, doing business with Home Savings Bank wasn’t worth it for the low confidence that they exhibited. I went back to my main bank who appreciated the business and funded my CD that same day.