Horizon Bank (IN) is headquartered in Michigan City and is the 5th largest bank in the state of Indiana. It is also the 191st largest bank in the nation. It was established in 1873 and as of June of 2022, it had grown to 894 employees at 86 locations. Horizon Bank (IN) has an A health rating.
Great Customer Service
I was shocked to see the only review posted here on Horizon Bank. We've had nothing but great service(unlike our experiences with Chase Bank). We've found them very customer orientated, answered questions always in a timely fashion--very personal service. I'm sorry the other reviewer had a bad experience with their mortgage application but after obtaining about 20 mortgages in my lifetime, I can say it is much harder to close on a house than it was 10 years ago--he might have had similar experiences elsewhere.
Bank Makes Error Penalizes Customer
Although we changed our address when we moved, Horizon Bank continued to mail our statements to our previous residence in another town. They then repeatedly charged us $10 for the returned statement, and another $10 as a transfer fee for taking the fees out of our account.
After calling the bank we were instructed to visit the bank in person to resolve the problem. After waiting an hour for the assistant manager to meet with us, we were told that the fees could be only partially refunded. We receive conflicting explanations as to why the statements were mailed to the wrong address. We closed all of accounts and will not return to Horizon Bank.
Horrible Experience
My bank was bought out by Horizon and the only correspondence that I received from them was when they closed my checking account. I receive eStatements and on their website it states that there is no minimum balance or service charge if you have direct deposit, or eStatements or keep a $1,000.00 minimum balance. I received a notice that my account was closed because of service fees. My account has been dormant, but I should have received notification if fees were going to be deducted.
The Work Bank Out There
Avoid this bank like the plague. I swear, I have to call Horizon once a week just to use my card. I am constantly getting my transactions denied even though I have well over $1000 in my bank account at all times. I’ve never experienced anything like this before. So horrible. Worse yet, they never answer their phones to fix the issue so you’re stuck at the grocery store trying to feed your family but can’t make purchase you need even though you have more than enough money to do so.
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 4360 |
| Year Established | 1873 |
| Employees | 894 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.37% |
| Return on Equity - YTD | 13.5% |
| Annual Interest Income | $109.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $7.58B$6.09B |
| Loans | Q2 2022vs Q2 2021 | $3.84B$3.47B |
| Deposits | Q2 2022vs Q2 2021 | $5.90B$4.91B |
| Equity Capital | Q2 2022vs Q2 2021 | $725.6MM$702.5MM |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $52.4MM$55.6MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $17.7MM$21.1MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $1.4MM$1.4MM |
