Houston Federal Credit Union is headquartered in Sugar Land and is the 35th largest credit union in the state of Texas. It is also the 442nd largest credit union in the nation. It was established in 1960 and as of December of 2020, it had grown to 154 employees and 63,909 members at 13 locations. Houston Federal Credit Union has an A health rating.
Field of Membership Restrictions
Houston Federal Credit Union is open to: (1) those who reside, worship, attend school, or work in Houston, TX or live in the communities of Belknap, Highlands, or Brookside in Sugar Land; (2) employees of Fluor Corp, HPQ, Association of Hewlett Packard Employees Inc., the Houston Zoo Inc., Liberty Tax Service or one of the more than 200 Partner groups (a complete list is found on the credit union's website); and (3) family and household members of credit union members.
See current membership details
Excellent Credit Union
The credit union really has everything you could ask for. Their workers are super polite and very helpful, the service I receive from them is increasingly pleasant, and they have many locations so they're always nearby. I have never had any issues with any payments or errors on any of my statements and any time there is something suspicious on my account, they contact me immediately and let me know the situation. I would highly recommend this credit union.
Customer Service Is Lacking
Good luck if you want to get someone to talk to you on the phone about your account. After answering several pesonal quetsions by the "answering pool", I was told to leave a message or call back.
Incompetent Rude Horrible Customer Service
We left HFCU after 26 years. The question we asked ourselves after going to another credit union was, Why did we wait so long? Why did we take the years of hassle, incompetence and the rudest customer service? If you choose to bank with this place, watch your account. Watch your credit report and do everything as far as communication in writing. Watch out for misapplied payments and inaccurate reporting. Our new credit union bent over backwards to have our business. The customer service at our new Credit Union was refreshing to say the least and the services offered were more than competitive.
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 14091 |
| Year Chartered | 1960 |
| Employees | 154 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.29% |
| Return on Equity - YTD | 3.67% |
| Annual Interest Income | $23.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $832.9MM$700.2MM |
| Loans | Q4 2020vs Q4 2019 | $514.0MM$462.9MM |
| Deposits | Q4 2020vs Q4 2019 | $759.4MM$631.1MM |
| Equity Capital | Q4 2020vs Q4 2019 | $65.0MM$62.5MM |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $2.3MM$1.9MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $243.00K$970.00K |
| Real Estate Owned | Q4 2020vs Q4 2019 | $0$0 |
