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HSBC Direct


Overview / Commentary
800-975-4722
1800 Tysons Blvd
McLean, VA 22102

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Reviews (2)

Eh, Not Great

Posted by: asm9855 | Jun 9, 2019

So rate was good, however not happy with experience or app.

1) App is clunky and laggy. Mobile deposits are a pain. 1st time - timed out with upload and deposit failed (but no notification or any sort). Waited 1 week to make sure nothing popped and redid it.

2) Securtity/Customer Service 0 After mobile deposit, my account was locked for "security". No emails or other notifications. Just trying to log into my account 5 days later, and couldn't. Then spent almost 1 hour on the phone (approx 40 min on hold), and finally was able/transferred to security specialist who confirmed my identity and removed the hold.

3) Tried opening a joint account and was supposed to be checked. Submitted all the info, then got emails a week later asking for more identity verification. Took almost 2 weeks of no information. Phone calls didn't result in anything, except telling me to wait for approval (on hold for avg 30 min). But then was denied. So reopened as an individual account (instant approval), then was told to add a joint account holder, need to call M-F and call would take approx 30 min (in addition to the minim 30 min wait time on the phone).

4) Lots of personal details required for application.

Overall, rate was good. Slickdeals sign-up bonus was good. But I'm done. Will wait out the 3 months and then be leaving.

The Worst Bank I Have Ever Dealt With

Posted by: Rsf | Jun 20, 2019

Stay away from this bank. They are terrible. They lie, they keep you on hold forever, the customer service is terrible.



Health
B+

Health Grade Components

Overall
FDIC Certificate #57890
Year Established2004
Employees4740
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.34%
Return on Equity - YTD2.61%
Annual Interest Income$1.25B
Assets and Liabilities
AssetsQ1 2019vs Q1 2018$177.5B$180B
LoansQ1 2019vs Q1 2018$68.22B$65.29B
DepositsQ1 2019vs Q1 2018$129.5B$134.4B
Equity CapitalQ1 2019vs Q1 2018$21.58B$22.83B
Loan Loss AllowanceQ1 2019vs Q1 2018$582.7MM$599.1MM
Unbacked Noncurrent LoansQ1 2019vs Q1 2018$542.1MM$1.07B
Real Estate OwnedQ1 2019vs Q1 2018$12.2MM$12.3MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not HSBC Direct; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

HSBC Direct Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.30%-$2mHSBC Direct Savings

HSBC Direct CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.30%$1k-24 Month Direct CD
1.30%$1k-36 Month Direct CD
1.30%$1k-48 Month Direct CD
0.95%$1k-12 Month Direct CD
0.95%$1k-18 Month Direct CD
0.75%$1k-6 Month Direct CD
0.75%$1k-9 Month Direct CD
Locations

HSBC Direct is an Internet only bank and does not have branch locations. Its headquarters is located at 1800 Tysons Blvd - McLean, VA 22102

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