HSBC is headquartered in Tysons and is the 2nd largest bank in the state of Virginia. It is also the 18th largest bank in the nation. It was established in 2004 and as of December of 2021, it had grown to 3,236 employees at 135 locations. HSBC has an A health rating.
I have been a loyal customer at this bank for over 12 years and happy with the services they provided. There was an issue with fraud with my bank card. A person had stolen my bank number and used it to make several purchases. The purchases added to well over $500. I was on the phone with customer to resolve the issue, which took no more than 10 minutes. The customer service representative understood the situation and had no problems crediting me the entire amount that was illegally charged. The representative understood the situation and had no problems resolving the issue. He had asked the right questions to assess the situation and appeared to be just as concern as I was. He made me feel that he actually cared about the situation and made sure the issue was resolved. He exhibited so signs of impatience or negativity. I did not feel like I had to jump through several hurdles to resolve the issue. I felt that he went above and beyond than what he was required to do to help me feel safe banking with HSBC. From the experience with the representative, I would not hesitate ever to call customer service with any questions or issues. Within a week, a new bank card was provided to me and had no problems since. Thank you so much HSBC!
I use HSBC for an online savings account. I primarily chose HSBC because they were paying a higher interest rate than my local bank was. I have used the account to hold money for other purchases I may or may not have during the year when I need quick access to money. I have not had very many problems with deposits, though most of my deposits are just transfers from one bank to another and these are initiated entirely online. I have only had to contact customer service once when a deposit did not show up as scheduled, and the email system they have in place worked fine to get this corrected in a day or two. I would recommend this bank to anyone looking for a no frills online savings account.
Listen to their "Premier" checking account features: $0 OD fee, $0 NSF fee, $0 ATM fee, $0 Wire Transfer Fees, Unlimited ATM reimbursements... Sounds good, right? Nope. There is a $50 monthly maintenance fee that can only be avoided by maintaining a $100,000 balance at the bank. I hate that banks throw around terms like "Premier" and offer great features but have HUGE "gotchas" in the fine print. No thanks. I think I'll stick with Ally.
I have accounts with BofA, Citi and an online bank and HSBC is by far the worst. Customer service repts in the Philipines are very polite and professional, but passive-aggressive and have no authority to get any work done on the account.
Most of the HSBC branches near me have closed and I expect many more as every other bank I've come across has figured out how to operate a retail bank.
I'm constantly barraged with people claiming to be my Relationship Manger all the while my account was being pillaged by overdraft "protection".
Mortgage rates are among the highest.
|FDIC Certificate #||57890|
|Return on Assets - YTD||0.42%|
|Return on Equity - YTD||3.79%|
|Annual Interest Income||$2.67B|
|Assets and Liabilities|
|Assets||Q4 2021vs Q4 2020||$188B$198B|
|Loans||Q4 2021vs Q4 2020||$58.51B$63.31B|
|Deposits||Q4 2021vs Q4 2020||$156B$159.6B|
|Equity Capital||Q4 2021vs Q4 2020||$20.62B$21.84B|
|Loan Loss Allowance||Q4 2021vs Q4 2020||$446.6MM$1.01B|
|Unbacked Noncurrent Loans||Q4 2021vs Q4 2020||$1.27B$1.73B|
|Real Estate Owned||Q4 2021vs Q4 2020||$2.0MM$2.7MM|
Rates for HSBC are currently being reviewed.