Ideal Credit Union is headquartered in Woodbury and is the 10th largest credit union in the state of Minnesota. It is also the 430th largest credit union in the nation. It was established in 1926 and as of June of 2023, it had grown to 165 employees and 50,792 members at 6 locations. Ideal Credit Union's money market rates are 9X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Ideal Credit Union is open to anyone who lives, works, worships, attends school, or volunteers in the Minnesota counties of Anoka, Carver, Chisago, Dakota, Hennepin, Isanti, Pierce, Ramsey, Saint Croix, Scott, Sherburne, Washington or Wright. Membership is also available to out-of-area individuals by making a one-time $5 donation to the John D. Miller Foundation.
See current membership details
Excellent Customer Service
My husband and I are new members of the Ideal Credit Union thanks to the exceptional customer service provided by See Xiong-Thai at the N. St. Paul location.
Membership was not the plan. My hubby was paying off his car loan which would end the financial relationship. However, after speaking with this financial guru we learned of the many benefits of joining. See put the service back into the role of a Member Service Representative! Thank you again for your assistance on today. The Grisham’s
Great Place
Great place. Rates are pretty low on all accounts, but no fees accounts, great local employees. Can't go wrong versus your large banks.
Unfortunately for PCU, I keep my savings at Alliant, but I have my checking and car loan through them. I live close to a branch. I would recommend them to anyone (locally for sure). They are part of the shared branch system too.
Use To Be Good
Back in the days of PCU they were good and actually cared about their customers. Now they have gotten too business orientated and do not care about the people. They went from providing great service to charging for CRAPPY service.
Horrible Customer Service
I can’t believe how awful this credit union is. I am a brand new customer and when I deposited my paycheck, they put a 10 day hold on it. They told me they couldn’t verify my SCHOOL DISTRICT. When I said I need those funds, a manager asked why. Why did I need MY funds?!? I said to pay bills and she told me that “wasn’t good enough!” So now I am waiting 10 days so I can close my account. In the mean time, you know they have my money! And I will be charged late fees if I don’t pay my bills on time. Such horrible customer service.
Horrible Service
I was a long standing member since 2000 left money in my account $3.09 and opened an account for my baby. I called and was told my account closed for inactivity. That was ok since i wanted to start depositing my paychecks. I went in and the bank rep says you owe $151. I asked how if my account closed with a positive Balance. She prints and old statement of 1 Page with only one item showing my account was delinquent but couldn't explain the closure with a positive Balance and didn't care to explain so i called and made a complaint. Days later i called to check in my pending account to be opened and the nicest customer service agent says your account is approved you just need to deposite funds. The next day i get a voicemail from the agent i complained about saying call her. I go online my application is missing and i have no idea what they are doing. I want to file a complaint and have someone investigate and reprimand this Woman
Unfair Bank Practices
Bad place to bank: Bank will roll back posted dates on transactions, to obtain overdraft fees. Ideal credit union still owes me $105 for fees that were charged. in error. They, make bank practices after the fact. Each bank employee I dealt with has a different answer to what their policies are. Twice privacy, issues were not followed in regards to my account. Note the Ideal credit union president will not talk to a customer, he refers all complaints to vice president. They have no clear policy, towards overdraft protection plan. If you enjoy paying unfair fees this is the bank for you. Note if you travel more then 50 miles from home, and use your debit card your account will be frozen. If you use your debit card at a casino your account will be frozen. Good luck getting home, I had $5000 in bank and could not buy gas to get home I was stranded 90 miles from home.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 62978 |
| Year Chartered | 1926 |
| Employees | 165 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.65% |
| Return on Equity - YTD | 6.47% |
| Annual Interest Income | $21.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $997.7MM$972.2MM |
| Loans | Q2 2023vs Q2 2022 | $821.0MM$803.4MM |
| Deposits | Q2 2023vs Q2 2022 | $834.9MM$819.6MM |
| Equity Capital | Q2 2023vs Q2 2022 | $101.1MM$96.1MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$5.0MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $7.2MM$4.8MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |