Infuze Credit Union is headquartered in Fort Leonard Wood and is the 14th largest credit union in the state of Missouri. It is also the 951st largest credit union in the nation. It was established in 1954 and as of December of 2022, it had grown to 98 employees and 30,911 members at 7 locations. Infuze Credit Union has an A health rating.
Infuze Credit Union membership is open to those who live or work in the following Missouri counties: Texas, Camden, Benton, Hickory, Laclede, Pulaski, Miller, Phelps, or Maries. Immediate family members are also eligible to join.
See current membership details
They do a great job, very friendly, convenient locations, and make it really easy to refinance loans. Very happy with them.
Description of Complaint:
I was a victim of Fraud including Unauthorized Debit Card Transactions, as well as ID Theft and a victim of a Phishing E-Mail appearing to be from PayPal. I have tried numerous times to present my evidence to Infuze Credit Union and I have also hired an Internet Security Firm and I have paid for a Professional Security Report that details exactly how I fell victim and how my Personal and Financial Information was used by a scammer. I have also corresponded with Wagbit Security LLC and I have confirmed his report is viable and detailed and I have him as an Expert Witness and I have also got proof of how my information was breached by way of Credit Bureaus and Credit Karma. I also have had more contact with the Osage Beach Police and I have also been reaching out to additional state regulators. I have made several requests by e-mail asking specific questions and they have been ignored too and that's violating my rights and nothing is getting addressed, I will provide that to the BBB as well. Infuze's Actions by not allowing me a Debit Card when I have fallen victim has forced me to open up other Secured Cards or Cards opened up under my company name, and then linking to Infuze and that's the way I am able to conduct what business I need to do, there forcing me to find alternatives and I check closely to make sure they don't come at me like they always have and there retaliating and I am bound to prove that. So my Expert Witness, Wagbit Security is drawing up additional supporting evidence and I will bring him to Arbitration and or Court if deemed essential. BBB see the following, and its still not been addressed, I requested this and I want the answers for my info and or provide to legal counsel, including Arbitration and or Attorneys including a Judge.
This CU steals money from you no matter how long you are there. They have low to no customer service skills. They don't care about anything but themselves. I would NEVER recommend them!!!
Stay out of all of them and run and hide your money!!
|Return on Assets - YTD||1.26%|
|Return on Equity - YTD||14.14%|
|Annual Interest Income||$13.3MM|
|Assets and Liabilities|
|Assets||Q4 2022vs Q4 2021||$325.8MM$305.8MM|
|Loans||Q4 2022vs Q4 2021||$273.0MM$221.9MM|
|Deposits||Q4 2022vs Q4 2021||$295.4MM$279.3MM|
|Equity Capital||Q4 2022vs Q4 2021||$28.9MM$25.6MM|
|Loan Loss Allowance||Q4 2022vs Q4 2021||$0$1.9MM|
|Unbacked Noncurrent Loans||Q4 2022vs Q4 2021||$814.00K$563.00K|
|Real Estate Owned||Q4 2022vs Q4 2021||$0$0|
Rates for Infuze Credit Union are currently being reviewed.
|Infuze Credit Union Locations|
|Branch Office||1101 N Bishop Ave||Rolla, MO 65401-2147|
|Branch Office||Building 494 Illinois Avenue||Fort Leonard Wood, MO 65473|
|Branch Office||1300 Historic 66 W||Waynesville, MO 65583|
|Branch Office||5286 Osage Beach Pkwy||Osage Beach, MO 65065-3276|
|Branch Office||395 East Highway 32||Lebanon, MO 65536|
|Branch Office||500 S Bishop Ave||Rolla, MO 65401|
|Branch Office||435 N Jefferson Ave||Lebanon, MO 65536|