Insight Credit Union is headquartered in Winter Springs and is the 33rd largest credit union in the state of Florida. It is also the 610th largest credit union in the nation. It was established in 1991 and as of December of 2024, it had grown to 149 employees and 45,184 members at 17 locations. Insight Credit Union's CD rates are 4X the national average, and it has a C+ health rating.
Field of Membership Restrictions
Membership in Insight Credit Union is open to those who live or work in the Florida counties of Brevard, Citrus, Columbia, DeSoto, Dixie, Gilchrist, Hardee, Hernando, Highlands, Lake, Levy, Marion, Orange, Osceola, Pasco, Putnam, Seminole, Sumter, Suwannee, Taylor, or Volusia.
See current membership details
Attempt To Open An Account Experience
I called this morning to verify their CD rate since I couldn't find the information on their website. The customer service rep was condescending to me and said quite rudely that any CD promotions would be on their website and she would humor me and verify the rate. We may be in an age that most banking is done without human interaction but this is not how I operate. I will not be banking with a credit union that has that much disrespect for dealing with a potential customer. Shame on them.
Not A Fan Of Insight Financial
I have used this credit union for over 30 years. Fortunately it is not my go to banking institution. 25 years ago it was great, not anymore. I went to close my safe deposit box in April with an appointment at the branch is Lake Mary, Florida was locked up. There appeared to be two employees, and there was no access to inside the bank. Other locations recently, you needed an appointment to see someone inside. Customer service is lacking as well as online support. Do yourself a favor and bank somewhere else.
Horrible Service
Now I know wow this credit union has such terrible reviews. I have had an account for four months and every month they mess up my direct deposit from work. I went in to close my account today and they did not have the cash on hand to give me to close the account and had to write me a check horrible customer service.
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 67344 |
| Year Chartered | 1991 |
| Employees | 149 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.55% |
| Return on Equity - YTD | 12.34% |
| Annual Interest Income | $26.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $686MM$670.3MM |
| Loans | Q4 2024vs Q4 2023 | $356.9MM$341.5MM |
| Deposits | Q4 2024vs Q4 2023 | $595.4MM$611.8MM |
| Equity Capital | Q4 2024vs Q4 2023 | $30.7MM$26.8MM |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $3.5MM$4MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $3.4MM$1.6MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $0$0 |
