International Bank of Commerce
International Bank of Commerce is headquartered in Laredo and is the 13th largest bank in the state of Texas. It is also the 167th largest bank in the nation. It was established in 1966 and as of June of 2022, it had grown to 1,328 employees at 81 locations. International Bank of Commerce has a B+ health rating.
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Not a bank I would have an account with again
I banked with IBC bank for about six months. I needed a local bank because the credit union I usually bank with did not have a local branch in my area. I was drawn to IBC because they had a free checking account and did not require a minimum balance to be kept in the account. The bank had several branches in the Oklahoma City area. They were all relatively clean. The teller staff were also very nice and very helpful. What I did not like about IBC was the way they tried to upsell you on every product every time you went into the bank. I understand they have to meet a quota but when I just want to deposits a check and go on my way, I did not want to hear about opening a CD. I also did not enjoy using their mobile banking site. It was very clunky and the pages took a very long time to load. In the end I closed my account because my bank opened a branch in my local area and offered me a much more streamlined online experience and less product selling. I would not open another account with IBC again unless they were the only bank in a fifty mile radius.
Taking Customer's $$$$
All expenses on the account match. However, my balance never does. I check transactions for 6 to 12 months, all posted, so how are we getting different balances? I believe they are dipping into the initial starting balance and playing with numbers, causing overdraft for customers. When I ask IBC, they can't provide me with an answer. I'm closing my checking account. I've never had any problems with Chase checking. For the past 8 years, Chase and I have balanced to the penny. Beware! IBC is cheating customers!
Too Friendly
this bank is too focused on the customer that it's overbearing.
their mind set is great, their skills are lacking. its painful banking with them and the confidence in their ability to execute basic transactions creates anxiety for me when dealing with larger transactions. if your banking needs are low stakes and simple this is your hometown bank. for any active business that has any high stakes action, look elsewhere.
Go Somewhere Else
Allowed fraud to continue on my account AFTER I had notified them my checks were stolen. They refused to freeze my checking account. Horrible service. The drive through clerks shut down ahead of closing and you are just stuck there. Worthless, lazy bank management and employees. AVOID !!!!!
Bad Customer Service
I am a merchant and just spent over 2 hours talking to 6 representatives trying to have an authorization charge removed from a customer's account (an authorization that we will not be using). I have done this countless times with other banks/card issuers and have NEVER had a problem but this was not the case with IBC. They will not remove an authorization charge, period, not even with a fax on the company letterhead stating that the authorization will not be used...so basically the customer has to wait for the authorization to expire, which was quoted to be 3-5 days. This is very dissatisfying when every other bank/card issuer has NO problem doing this. If I was the customer I would be extremely unhappy, and I would warn any potential customers to be weary of IBC. See the review below as well!
Not Customer Friendly
Known as IBC, this bank is not customer friendly or understanding at all regarding fees. I had an Internet company charged a 350 charge to my account by mistake. I called them and they apoligized telling me they realized the mistake and cancelled the charge immediately. However, they couldnt remove the authorization. IBC banks response was to charge me overdraft fees on everything even though the charge was pending. THEY NEVER PAID THE CHARGE. When the charge feel off, I still had 270 in over draft fees PENDING. Through all of this, and 26 $28 od fees later, my bank account never showed a negative balance from charges, only 11 od fees later did my account go negative. Never had i heard of a bank charging od fees for pending items. Never had i heard of a bank charging od fees for unauthorized charges. The banks response was it was not a mistake of theirs and they refused to return any of the fees. I couldn't even file a reg-e claim, which would have forced the bank to return the fees, because there was no charge TAKEN.
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 19629 |
| Year Established | 1966 |
| Employees | 1328 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.56% |
| Return on Equity - YTD | 10.08% |
| Annual Interest Income | $134.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $9.25B$10.81B |
| Loans | Q2 2022vs Q2 2021 | $4.89B$5.62B |
| Deposits | Q2 2022vs Q2 2021 | $7.01B$8.40B |
| Equity Capital | Q2 2022vs Q2 2021 | $1.37B$1.59B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $78.3MM$82.1MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $7.6MM$13.1MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $6.0MM$49.6MM |
