International Bank of Commerce
International Bank of Commerce is headquartered in Laredo and is the 12th largest bank in the state of Texas. It is also the 156th largest bank in the nation. It was established in 1966 and as of March of 2020, it had grown to 2,356 employees at 122 locations. International Bank of Commerce has an A health rating.
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Not a bank I would have an account with again
I banked with IBC bank for about six months. I needed a local bank because the credit union I usually bank with did not have a local branch in my area. I was drawn to IBC because they had a free checking account and did not require a minimum balance to be kept in the account. The bank had several branches in the Oklahoma City area. They were all relatively clean. The teller staff were also very nice and very helpful. What I did not like about IBC was the way they tried to upsell you on every product every time you went into the bank. I understand they have to meet a quota but when I just want to deposits a check and go on my way, I did not want to hear about opening a CD. I also did not enjoy using their mobile banking site. It was very clunky and the pages took a very long time to load. In the end I closed my account because my bank opened a branch in my local area and offered me a much more streamlined online experience and less product selling. I would not open another account with IBC again unless they were the only bank in a fifty mile radius.
Bad Customer Service
I am a merchant and just spent over 2 hours talking to 6 representatives trying to have an authorization charge removed from a customer's account (an authorization that we will not be using). I have done this countless times with other banks/card issuers and have NEVER had a problem but this was not the case with IBC. They will not remove an authorization charge, period, not even with a fax on the company letterhead stating that the authorization will not be used...so basically the customer has to wait for the authorization to expire, which was quoted to be 3-5 days. This is very dissatisfying when every other bank/card issuer has NO problem doing this. If I was the customer I would be extremely unhappy, and I would warn any potential customers to be weary of IBC. See the review below as well!
Not Customer Friendly
Known as IBC, this bank is not customer friendly or understanding at all regarding fees. I had an Internet company charged a 350 charge to my account by mistake. I called them and they apoligized telling me they realized the mistake and cancelled the charge immediately. However, they couldnt remove the authorization. IBC banks response was to charge me overdraft fees on everything even though the charge was pending. THEY NEVER PAID THE CHARGE. When the charge feel off, I still had 270 in over draft fees PENDING. Through all of this, and 26 $28 od fees later, my bank account never showed a negative balance from charges, only 11 od fees later did my account go negative. Never had i heard of a bank charging od fees for pending items. Never had i heard of a bank charging od fees for unauthorized charges. The banks response was it was not a mistake of theirs and they refused to return any of the fees. I couldn't even file a reg-e claim, which would have forced the bank to return the fees, because there was no charge TAKEN.
Data as of Q1 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 19629 |
| Year Established | 1966 |
| Employees | 2356 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.3% |
| Return on Equity - YTD | 7.65% |
| Annual Interest Income | $86.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2020vs Q1 2019 | $8.99B$8.52B |
| Loans | Q1 2020vs Q1 2019 | $5.27B$4.94B |
| Deposits | Q1 2020vs Q1 2019 | $6.46B$6.18B |
| Equity Capital | Q1 2020vs Q1 2019 | $1.50B$1.45B |
| Loan Loss Allowance | Q1 2020vs Q1 2019 | $64.5MM$41.3MM |
| Unbacked Noncurrent Loans | Q1 2020vs Q1 2019 | $53.1MM$8.7MM |
| Real Estate Owned | Q1 2020vs Q1 2019 | $46.1MM$51.3MM |
