Investar Bank is headquartered in BATON ROUGE and is the 7th largest bank in the state of Louisiana. It is also the 423rd largest bank in the nation. It was established in 2006 and as of December of 2023, it had grown to 326 employees at 29 locations. Investar Bank has a B+ health rating.
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Great Banking Experience
I had a great experience with Investar Bank, opening a checking account with a .60% interest rate and also with a 6 month CD. Very friendly and helpful staff.
As of 2/10/13 they are offering 24 month CD @ 1.10%, 18 month CD @ .80% and a 3,6,9, or 12 month CD @ .75%
Some of the best rates in the Baton Rouge area.
Nothing special
I lived for a short while in Louisiana and tried this bank out as my local bank. For the most part, there was nothing special about the experience. My first few trips to the location were not memorable except to say I found the tellers less friendly here than at other banks, including larger ones. I think for the most part these were just local people bitter with their lives or living near Lafayette. The products offered at this bank seemed comparable, but their interest rates were always a bit lower than others I found online doing some research. The one time I had an overdraft to my account, when explaining the situation and asking them to reverse the charge, they would not. This led me to leave the bank after only being with them for about a year and bolt for the bland safety of a larger institution (in this case, Chase). I will say the only reason I gave this bank somewhat favorable reviews was one of the personal bankers at this location was quite lovely and helpful, and always took care of my questions once I started working with her.
Caveat Emptor - Unnecessarily Rude And Aggressive Collection Practices
I am a busy multi tasking small business owner. My bookkeeper, who pays my company and personal bills unintentionally skipped a car payment. Up to that point we had never been late on a payment. When the collection agent called to discuss the account, my bookkeeper agreed to make the payment over the phone. However, because he was driving and didn't have the information on hand to verify the last four digits of the bank account on record, collector couldn't take the payment. Bookkeeper agreed to call back, as soon as he got to the office, but when it didn't happen fast enough for the collector, the collector called me, woke me up from a sick bed in an out of town hotel room, and became overly aggressive and intimidating in a manner that I have never experienced before with any bank, creditor or debt collector. Investar Bank prides themselves on being a community bank with a focus on building personal relationships but when the collection department treats a customer with such disrespect, well there seems to be a huge disconnect between word and deed. So buyer beware. Just know that if you are in a loan with Investar Bank and you happen to run into snag, you may be subjected to collection practices that are extremely rude and aggressive - the very opposite of communal.
Rude Customer Service
Very rude service. I am a business owner and would never have let that type of rude behavior happen to one of my customers. I would like to leave them a no star review.
Loan Sharks
My husband lost his job in July due to downsizing. After falling behind on our vehicle loan payment by one month, they began calling. They called 4+ times per day and it didn't matter how often you explained the same thing to them (I can't pay until I get paid on XYZ date), they didn't speak to each other. Each time they called (which was 4+ times a day EVERY SINGLE DAY) they didn't make any notes on the account so we had to repeat it all over again.and again.and again. We were able to stay only one note behind until this month. My husband started a new job and getting the first paycheck took three weeks, which put us behind more; the November note was practically due when I was able to pay the October payment. Our note for October was due, and the note for November was due in three days. We explained that we could make a payment on Friday (day before the Nov due date). They pushed and pushed and harassed until we used the rent money to make a payment so they would not come and get the truck. I sent confirmation of the payment and they say now "No, you still have to pay MORE by noon Friday." I was able to make MORE than the October payment today (at 8am), Friday, before the due date and deadline, yet the repo man showed up at my house and woke all FOUR of my sons from their nap with his banging on my door. I explained to him I made the payments before the deadline (noon today) and he made a call and said he would be back on Monday. This is another case of Investar not talking to each other within the organization. I emailed the collections agent I had been working with and he assures me it's taken care of and no one is coming Monday. But why did it get to this point? Because they don't keep notes or speak to each other. My actions haven't changed...I followed through with the promise I made to them about when I would be able to catch up. My November and December payments will be paid now that my husband got a new job... but truthfully I just want to sell the truck and get a whole new truck with a new lender because working with these spiteful, rude, insensitive bank is not worth the worry. When my first husband stopped paying my car note during our divorce he let it fall behind 5 months before I was made aware of it. That credit union didn't fault me, didn't harass me, and I paid them back in full without anyone yelling at me or sending the repo man.
Data as of Q4 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 58316 |
| Year Established | 2006 |
| Employees | 326 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.72% |
| Return on Equity - YTD | 7.43% |
| Annual Interest Income | $133.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2023vs Q4 2022 | $2.81B$2.75B |
| Loans | Q4 2023vs Q4 2022 | $2.18B$2.08B |
| Deposits | Q4 2023vs Q4 2022 | $2.26B$2.09B |
| Equity Capital | Q4 2023vs Q4 2022 | $277.8MM$261.7MM |
| Loan Loss Allowance | Q4 2023vs Q4 2022 | $30.5MM$24.4MM |
| Unbacked Noncurrent Loans | Q4 2023vs Q4 2022 | $5.8MM$11.3MM |
| Real Estate Owned | Q4 2023vs Q4 2022 | $4.4MM$682K |
