iTHINK Financial is headquartered in Delray Beach and is the 14th largest credit union in the state of Florida. It is also the 216th largest credit union in the nation. It was established in 1969 and as of September of 2024, it had grown to 385 employees and 111,284 members at 21 locations. iTHINK Financial has a B+ health rating.
Field of Membership Restrictions
iTHINK Financial is open to those who live, work, go to school or worship in the Florida counties of Brevard, Broward, Hillsborough, Indian River, Martin, Okeechobee, Osceola, Palm Beach, Pinellas, Polk, or Saint Lucie, or the Georgia counties of Bartow, Cherokee, Clayton, Cobb, DeKalb, Douglas, Forsyth, Fulton, Gwinnett, Henry, Paulding, or Pickens. Membership is also open to immediate family of existing members, and current or retired employees of any of the more than 500 Member Companies (a list of companies are posted in the credit union's online opening process).
See current membership details
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More Like I-STINK Financial
The high checking rate is only for the first $3K.
Above $3K, it's 0.05%. So basically, nothing.
And the customer service iSTINKS.
Closing After 23 Years!!!
First of all, I was proud to say I banked at IBM credit union. Who in their right mind, thought it was a good idea to change the name to iThink? I Think NOT! Their customer service is non-existent. I have put up with so much from them and stayed loyal but this last real estate transaction, they nearly caused me to lose the deal with their shenanigans. Years ago, I had a representative assigned to me, so it didn't matter that they moved out of the Tampa Bay area. I picked up the phone and my rep would handle my business. Now, regardless of how much money you have in your accounts, you do not get an assigned representative. I put up with them screwing up my bill pay accounts. It cost me a lot of money and time. I never trusted, nor used it again. I set up auto pays with merchants (which I hate to do), in order to avoid using their 3rd party bill pay system. It took me an inordinate amount of time to get approved for a HELOC that I just wanted to have sitting there. Ridiculous. I finally just closed it out because they were making accounting errors on it. I put up with this jazz for years. However, this last home I purchased, it took me FOUR days to get them to wire MY MONEY for escrow. I nearly lost the deal due to their incompetence. That was the straw that broke the camel's back for me. It's been a pain because they are over 300 miles away from me. I had to have my SS check moved elsewhere too. No fun. But it's worth it to me. If I can save others the headaches they caused me, I gladly will.
Title Nightmare!!!!!
After finally paying off my car. I noticed that I did not receive my car title. I called customer service and was told that it was sent to my previous address. After going through all the trouble to change my address some some smart person still sent the title to the wrong address. I was told that I was being blamed because I didn't change the address on the car title itself which no one at the credit union advised. Now I am stuck with the expense of applying for another title. Angry and super frustrated with Ithink Financial now and forever!
Disgruntled Customer
This bank is by far the worst financial institution I’ve ever done business with. I deposited over 30K monthly consistently, credit score beyond qualified and credentials to prove it. The loan officer made every excuse not to approve. They asked for 2 years tax returns for a car less than 25,000. Even after providing check stubs and tax returns they still denied the loan even tho I showed over 180k in annual income. Then I was denied of a personal loan despite being very qualified they just kept pushing the needle. Needless to say I moved my account and Navy Federal gave me 3 times the amount I was denied for by Ithink.
Zero Stars- Nothing To Offer But Fees
I have never heard of a credit union that charges so many fees unbeknownst to its members. You open a savings account to save money not to get it all withdrawn by fees. I would not recommend anyone in the community opening an account here. They are misleading and management is very unprofessional. The customer is not important here in any of my experiences. I feel bad for everyone that has lost money to fees with this bank especially during a pandemic.
Data as of Q3 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 68663 |
| Year Chartered | 1969 |
| Employees | 385 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.91% |
| Return on Equity - YTD | 11.33% |
| Annual Interest Income | $81.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2024vs Q3 2023 | $2.27B$2.16B |
| Loans | Q3 2024vs Q3 2023 | $1.79B$1.74B |
| Deposits | Q3 2024vs Q3 2023 | $1.79B$1.78B |
| Equity Capital | Q3 2024vs Q3 2023 | $180.9MM$150.9MM |
| Loan Loss Allowance | Q3 2024vs Q3 2023 | $18.4MM$18MM |
| Unbacked Noncurrent Loans | Q3 2024vs Q3 2023 | $10.8MM$9MM |
| Real Estate Owned | Q3 2024vs Q3 2023 | $0$0 |
