Kalsee Credit Union

Changing From Free Checking To Their Interest Paying Checking At Their Suggestion.

Beware!!! Customer service at the window was great but not from the desk or the management.
I changed to a Kasasa checking account (changing it from my free checking and opened a Kasasa savings) at their suggestion when I asked for their saving account interest rate for a large CD I had that would be maturing last summer and or early fall. I have had accounts since 1965 with them or with a credit union they bought out. I said I could not do the 24 debits for 4.25% interest for the account she pushed and said I could possibly do the 12 debits for 3% and they would be small. She said if I couldn't do it no problem just no interest that month. I said I only purchase, bread, milk, butter, eggs, fruit and bread regularly. I eat out of the freezer and when I need something I will stock up when it is on sale like flour, sugar, oatmeal, shampoo, toothpaste, or laundry detergent and stock up for the year or more depending on the expiration date. I told them also that I get 5 $1 gifts (now $1.25) from the $1 store for the neighbor kids for their Sunday school donations for the poor or nursing homes each week because their parents work at home and everything is delivered to their homes and the store is across the street from the grocery store I go to. Why should they have to drive 10-12 miles to get the gifts when I am across the street from the store when I get groceries when I need them. The kids need to have a receipt for each purchased gift they donate showing that they paid no more for it so they are purchased separately for the receipt. No problem she said when I changed the accounts. I have been doing more than the required debits for some of the months. My largest was maybe about $15 when Costco had 2 jars of 48 oz Jif peanut butter for $7.29. Then I get an email the day before the interest is to be posted the end of March that they are changing the checking into a free no interest checking account and they changed the large savings into a regular savings account paying .10% and not even into my money market account that has money in it and pays more interest. I would not get the interest for March the email said. I had a direct deposit going into that checking the first of the month when I changed the account (not required), I have written checks for several Christmas, birthdays gifts and for hair cuts and other things where I am uncomfortable using a debit card or they do not take debit cards. Some of the Christmas and birthday checks are still not cashed and writing checks is also not required for that account. Also I have my credit card paid from the checking account and this is not required. I told them I live on $20,000 a year am old, a widow and do not have a lot of things I need to purchase when I opened the account. In fact she then said she does her 24 debits in one weekend when I told her this when changing the account. She said it would be no problem for changing he account and if I didn't do the debits that there just would no interest. I did all the requirements and will receive no interest for March it said in the email. I chose the account with 12 debits. I am now told that my debits need to be larger and she suggested I needed to pay my heat and electric bill with the debit card instead of the credit card. I said then if I give the company the debit card number to pay the $37 heat and electric bill that I pay on the budget plan that now goes to my credit card I would be OK and she said that is not big enough. I said you are in banking and you know you should never give your debit card number to anyone cuz they can clean out your account. I said so you will stand behind that and replace the money if the account is clean out . She said if you file and claim and go through the process and it is approved. I only use the credit card for house, car insurance or on repeating bills so they will be paid if the bill is lost in the mail or I am in the hospital etc or I do not have the debit card with me when purchasing something. How can it be OK when you open the account when you tell them what you are able to do but now several months later when every thing is transferred over it is not OK. Think it is time for contacting the NCUA.
What really makes me mad is that I need to change everything in my 3 copies of my 2 inch thick of POA papers and end of life notebooks.