KeyPoint Credit Union (CA) is headquartered in Santa Clara and is the 39th largest credit union in the state of California. It is also the 257th largest credit union in the nation. It was established in 1979 and as of December of 2020, it had grown to 176 employees and 59,863 members at 7 locations. KeyPoint Credit Union (CA) has a B+ health rating.
Field of Membership Restrictions
Membership in Keypoint Credit Union is open to those who live, work, worship, or attend school in the California counties of Alameda, Contra Costa, El Dorado, Placer, Sacramento, San Mateo, Santa Barbara, or Santa Clara, and in select areas of Ventura County.
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Best Rates And Best Services
Extremely happy with customer service and rates. This CU has improved a lot
Keypoint Is Untrustworthy And Incompetent
KeyPoint is an untrustworthy and incompetent banking partner. Their website is an example of how a company designs its website so that customers can not contact KeyPoint. KeyPoint looks for any pretext to create additional fees for auto loans, insurance coverage, and force customers to call back and forth between different departments. It's a deliberate attempt to complicate and confuse the process of customers getting resolutions to problems which KeyPoint creates. Stay away from KeyPoint!
Very Disappointed After 23 Years..
I never liked this bank and reduced using the bank account less and less.. Now I know why.. customer support sucks.. They make everything very difficult.. I tried to open an account for my son online but it's impossible..
Used To Be Good, TERRIBLE Now
So, this is the third time in a year that suddenly, my debit card stops working. I look at my account - not overdrawn, plenty of money.
There is a suspicious $1.00 charge - oh, great, it's happened again.
For some reason, this $1.00 charge, which is suspicious, completely locks my card without so much as an email, phone call, text alert, nothing.
So I call support (It's after 5 PM) - they can do nothing until tomorrow. The people in the branch have to physically turn back on my card. So how do I get home? How do I shop or do anything until tomorrow at 10 AM?
Here's an idea: BLOCK ALL $1.00 CHARGES ON MY ACCOUNT. FOREVER. I will never use my card for one dollar. Ever. And if I do, then I would deserve to be screwed.
Continuously Frustrating Lack Of Any Form Of Customer Service
The rate is the only good thing about Keypoint CU. After that it almost seems as if this CU is trying to purposefully make every transaction as difficult as possible.
Applying for an account requires visiting one of its few branches (for me - driving 2 hours RT and $16 in gas) or using paper mail for every transaction. Application forms were sent to me and took 6 days to arrive. The forms are poorly designed and have type that is 1/16th inch and difficult to read. One error on a form required me to get another, which, after much prompting, I got them to send to me by email. I thought this was progress, that I had helped them leave the pony express age and move into the electronic age. But, no, the forms can not be filled out electronically and emailed back because they are protected and can only be printed (not saved) once data is typed into them. So, I printed the forms, manually filled them out, and then scanned them into files that I sent back to Keypoint. They, in turn, will convert the files back into paper. In total, electronic - paper - electroinc - paper. Hard to believe that no one at that CU is struck by the gross inefficiency of such a process.
There are no instructions on how to pay the CU membership/application fee, or about what ID is needed to start an account, and no final check list of what needs to be returned to complete the applicaton and funding process. Online chat help can only answer basic questions, aside from that, they will refer you to a phone number.
So, it's kind of like waiting in a long line at a discount grocery warehouse in order to save a few dollars. Every customer has to decide what their time and aggravation is worth.
Smaller Is Not Always Better
No local branches, poor customer service when my account was compromised from id theft. Held on to my funds while they 'investigated' the theft, when clearly I could not be in Europe and in the USA at the same time. Free checks, no fees seem great overall, but honestly, most banks of larger stature offer many of the same benifits, with real customer serive and better laid out webbanking than Keypoint. Go ahead, take a chance. You'll be sorry you did.
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 65299 |
| Year Chartered | 1979 |
| Employees | 176 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.19% |
| Return on Equity - YTD | 2.47% |
| Annual Interest Income | $41.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $1.50B$1.30B |
| Loans | Q4 2020vs Q4 2019 | $1.03B$1.00B |
| Deposits | Q4 2020vs Q4 2019 | $1.22B$1.05B |
| Equity Capital | Q4 2020vs Q4 2019 | $113.9MM$108.5MM |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $3.1MM$3.7MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $2.0MM$4.4MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $2.5MM$0 |