KeyPoint Credit Union (CA)

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	HOW THEY COMPARE
2.92%	5-year CD	3.10% - Goldman Sachs Bank USA High-yield 5 Year CD
1.16%	1-year CD	2.65% - Barclays 12 Month Online CD
0.10%	Savings	2.00% - Ally Bank Online Savings Account

View all KeyPoint Credit Union (CA) rates »

Overview / Commentary

www.kpcu.com

408-245-0104

2805 Bowers Ave
Santa Clara, CA 95051

KeyPoint Credit Union (CA) is headquartered in Santa Clara and is the 40^th largest credit union in the state of California. It is also the 229^th largest credit union in the nation. It was established in 1979 and as of September of 2018, it had grown to 179 employees and 59,528 members at 8 locations. KeyPoint Credit Union (CA)'s money market rates are 4X the national average, and it has a B+ health rating.

Field of Membership Restrictions

Membership in Keypoint Credit Union is open to those who live, work, worship or attend school in Santa Clara, Alameda, El Dorado, Placer, San Mateo, Sacramento, Santa Barbara, or Contra Costa Counties and in select areas of Ventura County in California.
See current membership details

Best Rates And Best Services

Posted by: Munur | Jul 9, 2015

Extremely happy with customer service and rates. This CU has improved a lot

1

Very Disappointed After 23 Years..

Posted by: faridjoo | Oct 18, 2017

I never liked this bank and reduced using the bank account less and less.. Now I know why.. customer support sucks.. They make everything very difficult.. I tried to open an account for my son online but it's impossible..

Comment

2

Used To Be Good, TERRIBLE Now

Posted by: Elk Vermin | Apr 4, 2016

So, this is the third time in a year that suddenly, my debit card stops working. I look at my account - not overdrawn, plenty of money.
There is a suspicious $1.00 charge - oh, great, it's happened again.
For some reason, this $1.00 charge, which is suspicious, completely locks my card without so much as an email, phone call, text alert, nothing.
So I call support (It's after 5 PM) - they can do nothing until tomorrow. The people in the branch have to physically turn back on my card. So how do I get home? How do I shop or do anything until tomorrow at 10 AM?
Here's an idea: BLOCK ALL $1.00 CHARGES ON MY ACCOUNT. FOREVER. I will never use my card for one dollar. Ever. And if I do, then I would deserve to be screwed.

Comment

1

Continuously Frustrating Lack Of Any Form Of Customer Service

Posted by: youngamerican | Mar 12, 2013

The rate is the only good thing about Keypoint CU. After that it almost seems as if this CU is trying to purposefully make every transaction as difficult as possible.

Applying for an account requires visiting one of its few branches (for me - driving 2 hours RT and $16 in gas) or using paper mail for every transaction. Application forms were sent to me and took 6 days to arrive. The forms are poorly designed and have type that is 1/16th inch and difficult to read. One error on a form required me to get another, which, after much prompting, I got them to send to me by email. I thought this was progress, that I had helped them leave the pony express age and move into the electronic age. But, no, the forms can not be filled out electronically and emailed back because they are protected and can only be printed (not saved) once data is typed into them. So, I printed the forms, manually filled them out, and then scanned them into files that I sent back to Keypoint. They, in turn, will convert the files back into paper. In total, electronic - paper - electroinc - paper. Hard to believe that no one at that CU is struck by the gross inefficiency of such a process.

There are no instructions on how to pay the CU membership/application fee, or about what ID is needed to start an account, and no final check list of what needs to be returned to complete the applicaton and funding process. Online chat help can only answer basic questions, aside from that, they will refer you to a phone number.

So, it's kind of like waiting in a long line at a discount grocery warehouse in order to save a few dollars. Every customer has to decide what their time and aggravation is worth.

Comment

3

Smaller Is Not Always Better

Posted by: KeypointCreditUnion | May 13, 2011

No local branches, poor customer service when my account was compromised from id theft. Held on to my funds while they 'investigated' the theft, when clearly I could not be in Europe and in the USA at the same time. Free checks, no fees seem great overall, but honestly, most banks of larger stature offer many of the same benifits, with real customer serive and better laid out webbanking than Keypoint. Go ahead, take a chance. You'll be sorry you did.

Comment

3

Health

B+

Data as of Q3 2018

Learn why bank health matters

Health Grade Components

Overall
NCUA #	65299
Year Chartered	1979
Employees	179
Primary Regulator

Profit Margin
Return on Assets - YTD	0.63%
Return on Equity - YTD	8.37%
Annual Interest Income	$35.3MM

Assets and Liabilities
Assets	Q3 2018vs Q3 2017	$1.31B$1.21B
Loans	Q3 2018vs Q3 2017	$1.06B$986.0MM
Deposits	Q3 2018vs Q3 2017	$1.02B$920.3MM
Equity Capital	Q3 2018vs Q3 2017	$97.9MM$93.7MM
Loan Loss Allowance	Q3 2018vs Q3 2017	$3.5MM$3.3MM
Unbacked Noncurrent Loans	Q3 2018vs Q3 2017	$5.3MM$1.7MM
Real Estate Owned	Q3 2018vs Q3 2017	$0$0

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