From the Bank
Welcome, we’ve been expecting you. We're into providing delightful service to our members at every turn. As a member of Kinecta you’re a member-owner. That’s right you own the place – we don’t have investors. So, you can and should expect benefits that only Kinecta Federal Credit Union can provide.
Our team works hard to deliver a financial experience unlike any other – we’re not a bank and we don’t act like one. We started as Hughes Aircraft Employees Federal Credit Union in 1940 and we’ve been innovating ever since. That means higher rates of return on savings accounts, lower rates on loans and credit cards and our dedication to creating a life-long partnership with you.
When our team is not in the member service center you can find employees participating in several local events, fundraisers and volunteer opportunities. We believe that we can’t give enough back to our communities.
You can become a Kinecta member – it’s easy. www.kinecta.org/membership. By the way, did we mention we are not-for-profit?
In addition to the awesome savings rates, we offer so much more.
- Access to thousands of surcharge-free ATMs
- Online and mobile banking
- Exclusive discounts from local businesses
- And more!
And once you’re a member get ready to Expect the Unexpected!
Federally Insured by NCUA.
Field of Membership Restrictions
Membership in Kinecta Federal Credit Union is open to any member of the Consumers Cooperative Society of Santa Monica (requires a $10 membership fee). Membership is also open to those who live, work, worship or attend school in select zip codes of Anaheim, Lancaster, Rialto, Santa Ana and the Greater Los Angeles Area, or employees of one of the over 200 local select employer groups.
See current membership details
Related Posts
8/31 - Kinecta Federal Credit Union Adds 18-Month Promo CD
3/8 - Up To 2.00% APY* - 15 Month Share Certificate
2/27 - Kinecta FCU Adds 2-Year Jumbo CD
9/24 - Kinecta 30-Month And 15-Month Certificate Specials - Socal
6/2 - Kinecta FCU Adds 30-Month CD and Jumbo CD
6/1 - 2.00% APY 30-Month Jumbo CD
6/25 - Kinecta FCU Has Competitive 5-Year CD And Jumbo CD
5/22/15 - Kinecta FCU Offering 1.25% On 15-Month CD
10/14/14 - Bait And Switch?
9/30/14 - 2.00% 2-Year Jumbo CD
9/18/14 - Highly Competitive 2-Year Jumbo CD At Kinecta Federal Credit Union
1/8/13 - Special 13-Month CD Rate In Southern California
10/23/07 - 5.40% 12-Month CD at a California CU - Open To All (Kinecta)
1/20/07 - 5.55% 15-Month CD at a California CU - Open To All (Kinecta)
6/4/06 - 5.55% 15-Month CD at a California CU (open to all)
2/6/06 - 5.05% 13-Month Bump-Up CD at a CA CU (Open to All)
Choose A Credit Union
I have been with Kinecta since it was Hughes and they have always had amazing people helping me. Their rates are better than any bank in town so its a one-stop shop.
Gr8 Credit Union
As credit unions go, this one is the BEST!
The service is fantastic at all the branches I've visited. I joined four years ago and couldn't be happier. The best products are a) checking account were the fee is waived just by using your Kinecta credit card, b) a credit card rate that is awesome (I didn't know that credit card rates this low existed), and c) the CD or Share Certificate rates that are always excellent. But I guess what I like best is that all the employees are glad to see me when I visit and they always remember my name (at my home branch). I would definitely refer this credit union to friend.
Thanks!
I must say I have a very pleasant experience with Kinecta Federal Credit Union. Maybe it is because they have been in business since 1940, the ease and customer service they provide is great and consistent! I had to go in twice, one was for a auto loan and the other was credit card services. The representative was very friendly, knowledgeable and most importantly didn't drag the process like other places. The interest rate is industry standard and I will definitely be coming here again!
Kinecta Review
It started with me and my wife getting a car loan and then all the other things available were very attractive like the higher interest rate on CD's and Money Market accounts.So we decided to get some other things with them too and are mostly happy with them. However their website is very difficult to navigate! I am not a computer techie so to speak but I am not a complete idiot either and navigate most other sites with little or no problem. So what I think is given their superior products like rates and mostly superior customer service their website does not match the rest of it.That is why I gave the customer service rating I did was mostly because of their website not because of any interaction with them on the phone or email. Fix the website people!
A Declining Bank- Not Customer Orientated
I have been with this bank for over 35+ years when it used to be Hughes Aircraft Federal Credit Union, before it changed to Kinecta. I have an account here, along with my Mother, Dad , and Brother. Since the decline, I have moved 90% off all funds away from here, and doing the same with my entire family ( upwards of 1 million of investments between all 4 of us). After it changed, it has had a steady decline ever since, and is just horrible to deal with. I think we would all agree that the purpose of a bank is to provide for its members, the short and simple truth is that the upper management has changed, and they have become horrible, just don't care, and they employ people with attitudes at their branches .
Here are the numerous events that I have encountered:
1.The only phone call system to talk with a representative will take upwards of 45 minutes to an hour to resolve anything. ( Before and after COVID) Today I called to assist my father who is 86, he received a new credit card that they sent him, which he doesn't use or know about. We did not want to renew it, and I had to call to make sure if it was cancelled it wouldn't affect his current debit. Yes, I am listed on his account and have all the passwords and information. The verification process took 48 minutes, and the security measures are over the top, at a pentagon Department of Defense level. We were refused, then transferred to the manager specialist who resolved everything. Why? Shouldn't take that long to answer a short question.
2.The are not elderly friendly. All the mailing have the smallest font size, and confuse my father. Too many advertisements & mailers, even though we have asked them to stop multiple times.
3. They tried to charge me loaded fees for an investment when I wanted to roll over a 401K, WITHOUT TELLING ME UPFRONT, what they are for. their investment officer was useless, and pretty much concerned about how much money she would make off the transactions. She seemed old, out dated, and lacked any real enthusiasm towards really helping me. Seemed like she was working off commission, if you know what I mean.
4. Their loan rates are higher than other local banks. Everything for car purchase to refinance of a home. So what can you do for me the customer??
5. Their interest rates are lower than other local banks? When I ask why, I get this long answer on how they are controlled by the feds...then I ask " If that is the case , then how does Schools First and B of A offer me more than you? And they can't answer. They actually get an attitude back if you question them at a branch. Try it?
6. They would not accept my mothers brith certificate, and get AZ driver license, because it expired a day before. I told them my mom does not drive, and I have all the account information, passwords, and social security information, and they still would not assist in the branch office.
7.When my mom passed, they were so hard to deal with, to transfer funds based off her will and living trust, most of them transferred to my father.
8. Every time we go to the Brea office, there is a 30 minute wait. When Covid started, me and other customers were complaining in line about the attitude, long wait from in Brea branch, and decline of service. The branch manager over weight lady could her us, and then asked us to leave. I stated we have the right to talk openly about the horrible service, and she said we are trouble makers and told us to leave.
9.My dad withdrew 70,000 from his money market account, and they failed to take out proper taxes, and we had to pay more taxes at the end of the year at tax time. No information or suggestions provided from Brea branch members to help us the customers.
10. Limited CUSTOMER CARE- NO EMPLOYEE COMPLAINT SYSTEM - On countless occasion I have tried to write letter of complaints regarding bad service and problems on their part, and they have NO system set up to hold their employees accountability. Never have I received a response via writing either. They just dont care! The employees at the 800 number all cover for themselves and friends, and have attitudes when you deal with them or ask questions. ( Im talking that street attitude that comes off in short answers and breathing patterns when talking to them on the phone.)
Since this time I have moved over to Schools First Credit Union, with my brother and father following next. (Taking some time to get all investments over.) I refinanced our home at a much lower rate than they could provide through a bank on the east coast. And have had such better service at Schools First. They even had an option to take a loan against a 2nd 401k, and pay it back with interest, they receive nothing, and I pay myself back with more interest. I can ask questions, and they not get an attitude or offended. They have an awesome app for the phone to iPad that is super friendly. When I call the 800 number, simply and safe verification system, and quick response time.
Fees Will Eat Away At Deposit For Honest Mistakes, Avoid/Rutheless
There rates are a joke, they advise me to put in a CD to get better rates at 1% so I moved funds over which cause me to incur fees of $9/month I was unaware for years since it was buried like another transaction in statements. I missed it since I put $ in and rarely took out. When I visited branch no one said anything even when I mention I don't like fees. When I tried to request the fees reverse they wouldn't even though I had funds of over $2500 somewhere in their banking system. Their advice of transferring into a CD gave $20/year but I was being charged 9/month = 108 yr in fees. Bank that robs your $, I would stay away unless you like to put $ for fees to suck it all away. Managers who don't care about you (even when you'd been temporary disable for 2 yrs) but spew policy like robots. Even big banks (Citi) can reverse +$200 fees when they realize the situation.
Terrible Company All Around
It has come to the point where it is almost like a bad joke. They call to put people on hold, when you call back their "6 minutes hold time" turns to over an hour. You'd expect a bank or credit union to know basic math at least. Terrible customer service, this company is an insult to humanity. Everything about this company is just terrible, I got stuck with them through refinancing my car, I can't understand why anyone would willingly choose to do business with this company.
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 4142 |
| Year Chartered | 1940 |
| Employees | 669 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.66% |
| Return on Equity - YTD | 7.79% |
| Annual Interest Income | $187.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $4.70B$4.44B |
| Loans | Q4 2019vs Q4 2018 | $4.02B$3.92B |
| Deposits | Q4 2019vs Q4 2018 | $4.22B$3.78B |
| Equity Capital | Q4 2019vs Q4 2018 | $391.1MM$359.8MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $29.7MM$29.3MM |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $15.6MM$14.1MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $1.0MM$0 |
