Kitsap Bank is headquartered in PORT ORCHARD and is the 13th largest bank in the state of Washington. It is also the 665th largest bank in the nation. It was established in 1908 and as of June of 2024, it had grown to 273 employees at 17 locations. Kitsap Bank's CD rates are 67% higher than the national average, and it has a B health rating.
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Pretty Heartless
Over the last couple of years Kitsap bank has inexplicably frozen my checking account around 4 times - I've been in a store ready to pay and bam card declined so I call the 24 hour online support sing and dance down to genetic validation of my identity
So in the here and now I recently found a charge from an entity I've never shopped with or even heard of before so I mark it questionable. And without any warning message my account is once again frozen. Unfortunately my rent is overdue and sitting in my account- I called the bank I started the account in begging for help and agreed to pay $120 for an expedited overnight delivery on a new debit card....2 days later no card
I demanded they return the $120 to my account and no response- they haven't responded to any of my messages
If you're looking for a good bank keep walking past this one
Branch Manager Is Terrible
**I've been informed I can't use the name of the person who treated me so terribly. It was the branch manager at the downtown Port Orchard Kitsap Bank.**
My parents are unwell. I have been doing all I can to help them, including my dad's 24/7 care.
Branch Manager locked my mom and dad's account because she suspected my parents account was being tampered with.
My dad just got out of a nursing facility 3 days ago and Branch Manager insisted he come into the bank to sign documents. My dad is weak and tired. But this woman would not unlock the account without seeing him first.
So we did.
I took my father to Kitsap Bank South Park branch because it was close to his home.
This was the wrong branch and Branch Manager was kind enough to meet my dad at the South Park branch.
But that's where her kindness ended.
As soon as she arrived, she immediately told me to leave. I was baffled. She would NOT talk to me and treated me like a criminal.
I went outside for a short time, but it was raining so I went back in and waited at in the waiting area while Branch Manager asked my dad questions.
She had copies of checks he had signed. She even said "this isn't your signature, IS IT?" And dad said yes it is. Dad can account for all the checks.
But Branch Manager seemed determined to find some error. It was kind of sickening.
This went on for quite some time and I decided my dad had enough. I didn't like the way this woman acted. Towards my dad and towards me.
She was extremely rude.
So I went over to where they were seated and told dad we should go.
She asked my dad things that were WAY out of her scope to ask. She asked about his accounts he had at other banks. That's none of her concern.
All the questions she asked, I had answers to. But she REFUSED to listen.
Is this the standard of Kitsap Bank???
My mother is in the hospital. She worked for Kitsap Bank many years and will be horrified once she is told how they treated her daughter!!
It's good to ask questions. But it makes your whole establishment look really ignorant to refuse to listen to the answers.
Branch Manager could REALLY use some interpersonal communications classes.
I pray she learns from this.
I really do.
And my parents are really unhappy about her canceling their ability to online bank. She refused to give them access. She told my dad he can call and pay each bill as it comes in. My dad is 81 and can't do that.
She should be ashamed.
On our way out, I told Branch Manager we would likely be taking our business elsewhere.
Her response was that there's a trust. She was implying that my parents are stuck with Kitsap Bank.
I write this to alert people. Innocent people get treated like criminals by this woman.
Kitsap Bank is way too much drama. Avoid them. Unless you want to be treated like a criminal for helping your family.
Moderator Note: Name of bank official was replaced with "Bank Official" to comply with DA's Comment Policy that bank employee names not be used.
Data as of Q2 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 6161 |
| Year Established | 1908 |
| Employees | 273 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.66% |
| Return on Equity - YTD | 7.62% |
| Annual Interest Income | $34.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2024vs Q2 2023 | $1.69B$1.63B |
| Loans | Q2 2024vs Q2 2023 | $887.2MM$799.2MM |
| Deposits | Q2 2024vs Q2 2023 | $1.35B$1.45B |
| Equity Capital | Q2 2024vs Q2 2023 | $145.6MM$131.1MM |
| Loan Loss Allowance | Q2 2024vs Q2 2023 | $10.7MM$10MM |
| Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $0$238K |
| Real Estate Owned | Q2 2024vs Q2 2023 | $0$0 |
