Knoxville TVA Employees Credit Union


Overview / Commentary
865-544-5400
1409 Centerpoint Blvd
Knoxville, TN 37932-1962

Knoxville TVA Employees Credit Union is headquartered in Knoxville and is the 3rd largest credit union in the state of Tennessee. It is also the 104th largest credit union in the nation. It was established in 1934 and as of September of 2023, it had grown to 591 employees and 273,012 members at 25 locations. Knoxville TVA Employees Credit Union has an A health rating.

Field of Membership Restrictions

Membership in Knoxville TVA Employees Credit Union is open to individuals who live, work, worship, attend school, own a business, or have membership-eligible family in the Tennessee counties of Blount, Hamblen, Jefferson, Knox, Loudon, Roane, Sevier, or Sullivan, or in Johnson City, Tennessee.
See current membership details

Reviews (3)

Good banking, poor customer service.

I used this credit union as my first financial institution, and stayed with them for 4 years. I had few complaints until I encountered one overly suspicious Customer Service agent over the phone. I was trying to transfer some money between accounts, and to do so, she asked me for my mother's maiden name. I had forgotten momentarily, so I asked my mom, who was standing next to me. When I finally responded, the agent told me that she could not continue the transaction. I asked why, and she told me that "she did not believe I was who I said I was". I understand that is a legitimate concern, but she handled it completely incorrectly. I left the institution for a competitor soon after.

Knoxville TVA Credit Union Long Term CD’S Among The Bottom

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Knox TVA Credit Union is far behind their competitors concerning 5 year CD’s. When other major credit unions are offering 3.40% up to 4% why would anyone take under 2%?

Knoxville TVA Credit Union Branch In Kingsport, TN

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I’ve only experienced this one branch in Kingsport. They have a huge turnover among their employees. It’s rare that you will have the same people assist you with anything between visits. The employees doesn’t stay long enough to get a firm hold on how to do their job. Several times when I ask them something they are unfamiliar with getting a member of higher management to show them how has never been an option. They immediately grab the phone and call another branch. The customer never gets an opportunity to discuss the problem at hand with the person on the other end which I would have preferred. The young man in the branch that acted as a go between scored very low marks passing on my concerns to the person on the other end. This young man had no clue what a direct transfer was. I have successfully accomplished this several times with ECU another larger credit union in town, with Fidelity that is also in the Tri Cities and with NFCU which is the largest credit union in the country. The teller insisted writing the check directly to me instead of to the financial institution I was sending it to and writing FBO of myself. I’ve done this a number of times and that’s how the much larger companies I’ve been members of have done it and it’s explained that way on IRA Publication 590-A. I had the young teller laugh in my face because he saw that I wasn’t happy. They also have an armed guard that sits and listens and he starts circling you and staring at you trying to intimidate you as a customer so you will just leave. It doesn’t matter if you are satisfied or not and to make matters worse a large man standing doing nothing at the rear of the credit union shouted something from the rear of the credit union. Eastman Credit Union has professionals that greet you and walk with you to their office and they answer every possible question that you can ask about any banking that you may have and if a rare chance they are not 100% sure, they go get their manager and a solution will be the goal that always satisfies everyone involved. At Knoxville TVA you will eventually see a good rate along the way. Even though it didn’t happen the last rate hikes that swept the country. Go to ECU if you want to be treated with respect and good professional long tenured employees. Kingsport go to ECU if you want to make 4.85% on 6 years instead of just 4% on 5 years. ECU is just across the highway.



Health

Health Grade Components

Overall
NCUA #68085
Year Chartered1934
Employees591
Primary Regulator
Profit Margin
Return on Assets - YTD1.59%
Return on Equity - YTD17.16%
Annual Interest Income$126MM
Assets and Liabilities
AssetsQ3 2023vs Q3 2022$4.15B$3.71B
LoansQ3 2023vs Q3 2022$3.6B$3.27B
DepositsQ3 2023vs Q3 2022$3.53B$3.24B
Equity CapitalQ3 2023vs Q3 2022$381.2MM$322.8MM
Loan Loss AllowanceQ3 2023vs Q3 2022$19.4MM$7.7MM
Unbacked Noncurrent LoansQ3 2023vs Q3 2022$6.9MM$3.3MM
Real Estate OwnedQ3 2023vs Q3 2022$0$0
Rates

Rates for Knoxville TVA Employees Credit Union are currently being reviewed.

Locations

Availability



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