Latino Credit Union

Overview / Commentary
100 W Morgan St
Durham, NC 27701-3315

Latino Credit Union is headquartered in Durham and is the 9th largest credit union in the state of North Carolina. It is also the 427th largest credit union in the nation. It was established in 2000 and as of March of 2024, it had grown to 262 employees and 139,052 members at 16 locations. Latino Credit Union's money market rates are 6X the national average, and it has an A health rating.

Field of Membership Restrictions

Membership in Latino Credit Union is open to anyone by joining the Latino Community Development Center ($10 family membership fee).
See current membership details

Reviews (7)

Best Service Ever!

Posted by: |

• Wish other credit union and bank provides similar excellent service.
• Yahira is a gem. She goes out of her way to accommodate me. She even replies her email on her day off.
• No credit check required for a CD
• Application approved almost immediately
• Wire funded account the next day
• 1.95% APY for a 12 months CD with minimum $200,000
• Most interesting, answers phone in Spanish, website defaults in Spanish. They do speak English.

Moderator Note: CSR's last name removed for privacy reasons.

Started An IRA Here This Month -- Latino Community CU

Posted by: |

started an IRA here this month -- Latino Community Credit Union

so far so good

nice people -- dealing with the "virtual branch"

Great Credit Union!!

Posted by: |

Excellent service, great rates and a commendable mission.

Membership Application

Posted by: |

Sep 29. 2023 - Live outside NC - Just tried to complete Membership Application supplying name and address and system suggests: Call us or Email us.
Interesting, considering their website says membership is open nationwide - just complete online application.
In this day and age if a Credit Union can't handle online Membership Application I go elsewhere.

Horrible Customer Service

Posted by: |

I had an account here for a couple of years now. I used it because of the good rates originally. About 4 times a year I would transfer funds to another credit union from which I take a monthly draw.
This process became very tedious due to lack of any help from Latino. For example the other credit union faxed over a request for transfer on Monday about 2:30 p.m. Latino time to the number that was given to me from Latino. On Thursday I called to see why the request had not been taken care of. I was told by Diane that it was the wrong fax number because that was the lending department fax number but we had been using it for 2 plus years.
So I guess the lending department just put it in the garbage instead of making a phone call letting us know it was not the correct department. Diane then gave me another fax number which we used at about noon Latino time. I called about 2 p.m. Latino time and asked for Diane to make sure the fax had arrived. I was told she was in a meeting and would call me back. I called back about 4 p.m. Latino time and was told she was in a meeting and the gentleman that answered the phone told me he would make sure I was her first call after she returned from her meeting. Today is Friday the next day and it is 3 p.m. Latino time and I still have not received a call to verify they received the fax.
Friday morning I hunted down the phone number for State Employees Credit Union which is the firm that administers their IRA transactions. These folks refused to even let me speak with the IRA department but the person that answered the phone spoke with them and they assured him that they had received the request and I was in the cue but it would take 3 - 5 business days to process the request.
If this is the kind of Customer Service they provide no thanks.
To put it in perspective, when I called the credit union that does my monthly draw to have them prepare the paperwork for the transfer it went like this: Called at 9 a.m., the IRA person prepared the paperwork and faxed over to a branch 2 miles from my home by 9:45, I went and signed at 11a.m. and they faxed it to Latino by 11:30 am or 2:30 Latino time. It is now 5 days later and Latino has to have another 3-5 days to process the request to give me my money. Does that make any sense at all on any planet?
Good by and good riddance Latino.

Lack Of Service Is Off-Putting

Posted by: |

Called three weeks ago and I could not communicate with the person who answered the phone because of language issues. I asked for a callback and left my number. No callback - so goodbye Latino CU.

Bad Review On The Bank

this is such a horrible bank , bad service really I really dont recommend people dont know how to do their own jobs


Health Grade Components

NCUA #68430
Year Chartered2000
Primary Regulator
Profit Margin
Return on Assets - YTD0.97%
Return on Equity - YTD7.64%
Annual Interest Income$16.7MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$1.05B$898.7MM
LoansQ1 2024vs Q1 2023$858.8MM$762MM
DepositsQ1 2024vs Q1 2023$755.5MM$649.3MM
Equity CapitalQ1 2024vs Q1 2023$132MM$113.7MM
Loan Loss AllowanceQ1 2024vs Q1 2023$7.2MM$6.3MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$9.5MM$5.2MM
Real Estate OwnedQ1 2024vs Q1 2023$0$0
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Always verify rates and promotions with the bank or credit union. We are not Latino Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Latino Credit Union Savings Account Rates

4.71%$25-IRA Share Account
0.15%$10-Regular Savings Account
0.15%$10-Children Account
0.15%$10-Youth Account
0.15%$10-Holiday Account
0.15%$100-Micro Business Share Account
0.15%$0-Not For Profit Share Account

Latino Credit Union Money Market Rates

2.79%$500-Regular Money Market
2.79%$1k-Micro Business Money Market
2.79%$1k-Not for Profit Money Market

Latino Credit Union Checking Account Rates

0.10%$0-Regular Checking
0.10%$0-Youth Checking
0.10%$0-Micro Business Checking
0.10%$0-Not for Profit Checking

Latino Credit Union CD Rates

5.10%*$200k*-6 Month Jumbo CD
OTHER TIERS: 5.00% $100k - $200k
5.00%*$200k*-12 Month Jumbo CD
OTHER TIERS: 4.90% $100k - $200k
4.80%*$200k*-24 Month Jumbo CD
OTHER TIERS: 4.50% $100k - $200k
4.75%*$200k*-18 Month Jumbo CD
OTHER TIERS: 4.70% $100k - $200k
4.70%$500-12 Month CD
4.60%$500-6 Month CD
4.30%$500-24 Month CD
4.30%$500-18 Month CD
4.20%*$200k*-36 Month Jumbo CD
OTHER TIERS: 3.90% $100k - $200k
3.80%$500-36 Month CD
3.75%$100k-48 Month Jumbo CD
3.75%$100k-60 Month Jumbo CD
3.50%$500-60 Month CD
3.40%$500-48 Month CD


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