Lifestore Bank

LIFESTORE IS WAY BEHIND THE TIMES IN DEBIT CARD SERVICES!

I am now on my 12th day of waiting for a replacement debit card.  Card needed to replaced because of fraudulent transaction.  A new card was ordered early on afternoon of June 13 and clerk said I would receive replacement by June 22.  When card was not received by June 25, I phoned bank to find out why.  Turns out that regardless of when you order the card, they only mail them out to the customers on Wednesdays of each week.  Can you believe it...they only mail cards once per week....and you get to pay $15 for the privilege of waiting.  I cannot decide if they do not realize how important these cards are to the customers, or if they don't CARE! 

I am disabled, and my debit card is my lifeline.....for online purchasing, bill paying, etc.  When I phoned about the delay, the "customer service" individual definitely did not care about my situation.  All they did was repeat their policy of sending cards once per week and gave a guess when I "should" receive new card.

I am a long-time customer and I have tried to stay loyal to this local bank through its growing pains and name change, etc.  but Lifestore desperately needs to drag its services to the present and take a look to the future if it has any hope of competing with the cutting-edge services already offered by many other financial institutions.  Based on my conversation with the associate today, I know that Lifestore won't care that I will be arranging for my direct deposit to be moved to a new bank and that they have probably lost another customer.

Please note that this is not the first disappointment I have experienced with Lifestore. Also, I checked the policies of other institutions, including the Online Banking Institution where I opened an account on a whim for the free monetary deposit they were offering for new accounts.  This other instituion does NOT charge for replacement cards, and states replacement will be received in 5 to 7 days AND it offers an expedited option at a reasonable cost.  I have only used this other account on a limited basis up until now; however its services are exceptional in comparison to those offered by Lifestore.

Also, the Online Banking Institution's score on this very site is "5" stars compared to only "3" stars for Lifestore.  Now the reason for the difference in scores in appararent.