MAC Federal Credit Union


Overview / Commentary
907-456-1253
541 10th Ave
Fairbanks, AK 99701

MAC Federal Credit Union is headquartered in Fairbanks and is the 6th largest credit union in the state of Alaska. It is also the 1,285th largest credit union in the nation. It was established in 1952 and as of September of 2022, it had grown to 83 employees and 17,115 members at 4 locations. MAC Federal Credit Union has a B+ health rating.

Field of Membership Restrictions

Membership in MAC Federal Credit Union is open to anyone who lives in Alasaka through membership in the Polar Bear Chapter of the Association of the United States Army ($40 two-year membership). Membership is also open to those who live, work, attend school, or worship in the Fairbanks North Star Borough of Alaska (includes Badger Road, Chatanika, Chena Hot Springs, Chena Ridge, Eielson AFB, Ester, Fairbanks, Farmers Loop, Ft. Wainwright, Fox, Goldstream, Harding-Birch Lakes, Moose Creek, North Pole, Pleasant Valley, Salcha, South Van Horn, Steele Creek, Two Rivers, and UAF).
See current membership details

Reviews (6)

MACFCU Treats Me Well

Posted by: |

I have been a member for a very long time. This is a business I enjoy walking into. Friendly, helpful staff. I also noticed that as of today they have the highest 4 year CD rate in the nation!!

Don’T Do It

Posted by: |

I like credit unions. I tried MACFCU for the first time. I regret gettin a loan. I sat there waiting for 30 minutes after arriving before I was assisted-I had to drive from anchorage to wasilla to complete documentation as there was no other option. The online banking doesn’t work, never has. I have gotten it reset numerous times and the password doesn’t ever work; you have to physically call them to have it reset. Heaven forbid you need assistance in the event of an unexpected life occurrence-you can’t get immediate assistance on your loan. Just go with one of the other credit unions and save your time and energy. I’m already over them and will not use this financial institution again.

STAY FAR AWAY FROM MAC FEDERAL

Posted by: |

If you live in Alaska, any bank you can find is better then this place, banked with them for years, and there Internet Banking is by far the worst i have ever seen, they use Netteller, with no way to control anything in your account unless you call them, so if anything ever happens like it has with me, where your card is locked due to fraud protection you better hope it doesnt happen on a friday night as you will be waiting until Monday morning to use it again. Managers i have spoke to are incredibly rude and obnoxious. Im not going to spend anymore time on them. But felt i should atleast spend enough time to warn others to STAY AWAY

Do Not Recommend

Posted by: |

They have great rates however their personal banking and customer service knowledge is absolutely horrible. Employees don’t even know what services they offer and if you have any issues with a debit card they have no clue how to help you.

Misinformation Given By Employee

Posted by: |

I attempted to buy a CD from this credit union. A rep who sounded like she just woke up told me that "anyone could join" the credit union by buying membership in the AUSA organization. I went through the steps and paid $40 to join. But when I called MAC CU back they told me that I was still not eligible: I had to live in Alaska. The rep gave me false information.

Run For The Hills!

DO NOT TAKE A LOAN FROM THESE CRIMINALS! I have had 6 years of issues with these clowns. They amassed my mother the entire time I was deployed, telling her it was urgent they speak with me despite the fact I was making double payments each month. Then, a year ago they illegally repoed my truck claiming that my insurance had lapsed 6 months after I had switched companies.(the mistake was that the new insurance hadn't contacted them as they should have, then they lied about when my old company reported my policy had expired....they're not organized at all) When I brought the error to the attention of one of their collection agents, including the missing payments no one else could account for, she assured me she would get to the bottom of it. I received two more phone calls from her saying she was still working on finding my missing payments and trying to get me the statements I had requested. They don't supply their clients with a statement month to month letting you know the status of your loan and what remains to be paid. Coincidentally, she "is no longer with us", according of the new agent that stopped returning my emails and phone calls about 2 months before I recieve a notice from a collections firm. These people are crooks. If only I had listened to my senior leadership and refinanced with another company as soon as possible, I wouldn't be fighting to get my money back and keep my truck. Thanks for screwing the troops, MAC! I only gave you one star because there isn't a negative star option.



Health
B+

Health Grade Components

Overall
NCUA #8080
Year Chartered1952
Employees83
Primary Regulator
Profit Margin
Return on Assets - YTD0.89%
Return on Equity - YTD6.44%
Annual Interest Income$7.4MM
Assets and Liabilities
AssetsQ3 2022vs Q3 2021$191.2MM$177.7MM
LoansQ3 2022vs Q3 2021$151.1MM$143.8MM
DepositsQ3 2022vs Q3 2021$156.3MM$144.6MM
Equity CapitalQ3 2022vs Q3 2021$25.5MM$24.7MM
Loan Loss AllowanceQ3 2022vs Q3 2021$1.4MM$926.00K
Unbacked Noncurrent LoansQ3 2022vs Q3 2021$1.9MM$529.00K
Real Estate OwnedQ3 2022vs Q3 2021$0$0
Rates

Rates for MAC Federal Credit Union are currently being reviewed.

Locations


MAC Federal Credit Union Locations
Branch Office3700 Santiago StFort Wainwright, AK 99703
Branch Office541 10th AveFairbanks, AK 99701
Corporate Office1317 Wembley AveFairbanks, AK 99701
Branch Office2700 E Parks HwyWasilla, AK 99654-7360

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