Marine Federal Credit Union is headquartered in Jacksonville and is the 9th largest credit union in the state of North Carolina. It is also the 459th largest credit union in the nation. It was established in 1959 and as of December of 2021, it had grown to 221 employees and 81,092 members at 13 locations. Marine Federal Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Marine Federal Credit Union is open to anyone through joining the Marine Corps Museum Support Association through the credit union ($25 contribution). Membership is also open to those who currently serve or are retired military personnel associated with MCB Camp Lejeune and MCAS New River, Jacksonville, North Carolina, and MCB Quantico, Virginia, including Department of Defense or Non-Appropriated Fund civilians. Also available to immediate family members of the military personnel eligible and to select business associates.
See current membership details
Great For Me
I've been member since 2000, some of the recent changes I don't like, but admit it is because I am much older, liked the real simplicity of the older setup online. However I have always been able to log on, only have had problem during storms and such; I've always been able to contact customer service quickly on the phone and have always had issues resolved quickly. I guess it depends on what you do and need, but they have met my needs for years.
Terrible - Use Any Other Bank.
My rating is ZERO STARS. These jerks screwed up my automatic auto loan payment when I first bought my car. It caused three 30 day late payments in the first 6 months. Once we figured out what was wrong, they said it wouldn’t be charged against me. Apparently, the person who made the error didn’t tell their credit reporting team so they refused to fix my credit report. This is the ONLY bad mark on my credit report and it has followed me for 5 years now.
In addition to the late payments they created, they set the date for ‘Last Late Payment Date’ to the current month. So even though I’ve made EVERY payment on time (using my own payment scheduler) for 4.5 years, my report shows I made a late payment last month EVERY MONTH. They finally just removed their report completely from one credit bureau instead of fixing the ‘last late payment date’. So, I’ve lost 5 yrs of excellent payment history on my auto loan. It dropped my score even lower. JERKS!!
Lazy, rude, and evasive. No one will speak with me personally about the issue. I’ve tried calling, but I get transferred to a voice mailbox and never get a call back. The only communication they accept on the issue has to come from the credit bureaus. What???? It was their mistake that caused the error. They just keep denying it and I’m paying the price.
Marine Federal Credit Union Is Semper Garbage
This credit union has to be the poorest excuse for a credit union I have ever seen. The customer service is extremely awful. It takes you at least 10-15 mins. to get through to a local branch or their 1-800 number. The inside of every branch is ghetto. You'll see graffiti at the customer service desk. Definitely "D" team. To be associated using Marine in their name is shameful. I only became a member because I was a Marine.
Terrible Customer Service
This bank is awful. Terrible customer service, and it seems as if their system is down every other day. It took me THREE WEEKS to get in contact with someone about an auto loan, even after calling every day and leaving messages.
MFCU Is Garbage
Terrible bank, their employees are snakes. Go with a different credit union.
Data as of Q4 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 12977 |
| Year Chartered | 1959 |
| Employees | 221 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.06% |
| Return on Equity - YTD | 12.35% |
| Annual Interest Income | $31.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $879.7MM$822.7MM |
| Loans | Q4 2021vs Q4 2020 | $544.7MM$500.8MM |
| Deposits | Q4 2021vs Q4 2020 | $795.0MM$745.7MM |
| Equity Capital | Q4 2021vs Q4 2020 | $76.1MM$68.2MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $6.8MM$8.1MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $1.9MM$1.4MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $0$0 |
