Matadors Community Credit Union

Incompetence On A New Level

INCOMPETENT A**HOLES. I PHONED MCCU OVER A MONTH AGO TO REPORT A FRAUDULENT CHARGE ON MY DEBIT CARD. THE REP. I SPOKE WITH TOLD ME THEY WOULD CLOSE THE CARD, SEND ME A NEW ONE AND I GAVE HER MY NEW ADDRESS. I WAITED 3 WEEKS FOR MY NEW CARD AND IT NEVER ARRIVED. I FINALLY DROVE TO THE BRANCH MYSELF (20 MILES) AND INQUIRED ABOUT MY CARD SINCE I NEEDED THE CARD TO PAY SOME BILLS. THEY HAD NO RECORD OF MY CONVERSATION WITH THEIR REP. AND NO RECORD OF MY REQUEST FOR A NEW CARD. I WAS TOLD THEY WOULD SEND ME OUT A NEW ONE AT THAT TIME AND WHEN I ASKED THEM TO EXPEDITE IT SINCE THEY HAD SCREWED UP WITH MY INITIAL REQUEST, THEY TOLD ME THEY WOULD NEED TO CHARGE ME $50. I COMPLAINED AND ASKED WHY I SHOULD HAVE TO PAY THEM $50 FOR THEIR SCREW-UP. THE TELLER TOLD ME IT WAS THEIR POLICY. I TOLD THEM TO EXPEDITE IT BUT THEY BETTER NOT CHARGE ME $5O AND LEFT THE BRANCH VERY, VERY DISAPPOINTED WITH THEIR SERVICE. THIS IS LIKE THE 4TH OR 5TH TIME THEY HAVE SCREWED UP WITH SOMETHING BIG. I PHONED TODAY TO FIND OUT ABOUT MY CARD SINCE IT HAD BEEN OVER A WEEK SINCE I HAD DRIVEN TO THE BRANCH AND WAS TOLD NO REQUEST TO EXPEDITE THE SERVICE ON MY CARD HAD BEEN ENTERED. THE PERSON I SPOKE WITH WAS VERY UNAPOLOGETIC. I TOLD THEM I NO LONGER WISHED TO DO BUSINESS WITH THEM AND HUNG UP. THEIR LACK OF SERVICE TO THEIR CUSTOMERS IS REALLY AWFUL AND I'D ADVISE EVERYONE TO AVOID THEM LIKE THE PLAGUE.