Matadors Community Credit Union


Overview / Commentary
818-993-6328
20045 Prairie St
Chatsworth, CA 91311

Matadors Community Credit Union is headquartered in Chatsworth and is the 105th largest credit union in the state of California. It is also the 924th largest credit union in the nation. It was established in 1963 and as of March of 2024, it had grown to 39 employees and 19,398 members at 1 location. Matadors Community Credit Union has an A health rating.

Field of Membership Restrictions

Matadors Community Credit Union is open to anyone through joining the CSUN Arts Council ($5 minimum donation). Membership is also open to those who live, work or worship in Agoura Hills, Arleta, Calabasas, Canoga Park, Chatsworth, Encino, Granada Hills, Mission Hills, Northridge, North Hills, North Hollywood, Pacoima, Panorama City, Reseda, Santa Clarita Valley, San Fernando, Sherman Oaks, Simi Valley, Sun Valley, Sylmar, Tarzana, Valley Village, Van Nuys, West Hills, Winnetka, or Woodland Hills; faculty, students, or Alumni Association members of Cal State University Northridge; members of the California Federation of Teachers.
See current membership details

Reviews (1)

Incompetence On A New Level

Posted by: |

INCOMPETENT A**HOLES. I PHONED MCCU OVER A MONTH AGO TO REPORT A FRAUDULENT CHARGE ON MY DEBIT CARD. THE REP. I SPOKE WITH TOLD ME THEY WOULD CLOSE THE CARD, SEND ME A NEW ONE AND I GAVE HER MY NEW ADDRESS. I WAITED 3 WEEKS FOR MY NEW CARD AND IT NEVER ARRIVED. I FINALLY DROVE TO THE BRANCH MYSELF (20 MILES) AND INQUIRED ABOUT MY CARD SINCE I NEEDED THE CARD TO PAY SOME BILLS. THEY HAD NO RECORD OF MY CONVERSATION WITH THEIR REP. AND NO RECORD OF MY REQUEST FOR A NEW CARD. I WAS TOLD THEY WOULD SEND ME OUT A NEW ONE AT THAT TIME AND WHEN I ASKED THEM TO EXPEDITE IT SINCE THEY HAD SCREWED UP WITH MY INITIAL REQUEST, THEY TOLD ME THEY WOULD NEED TO CHARGE ME $50. I COMPLAINED AND ASKED WHY I SHOULD HAVE TO PAY THEM $50 FOR THEIR SCREW-UP. THE TELLER TOLD ME IT WAS THEIR POLICY. I TOLD THEM TO EXPEDITE IT BUT THEY BETTER NOT CHARGE ME $5O AND LEFT THE BRANCH VERY, VERY DISAPPOINTED WITH THEIR SERVICE. THIS IS LIKE THE 4TH OR 5TH TIME THEY HAVE SCREWED UP WITH SOMETHING BIG. I PHONED TODAY TO FIND OUT ABOUT MY CARD SINCE IT HAD BEEN OVER A WEEK SINCE I HAD DRIVEN TO THE BRANCH AND WAS TOLD NO REQUEST TO EXPEDITE THE SERVICE ON MY CARD HAD BEEN ENTERED. THE PERSON I SPOKE WITH WAS VERY UNAPOLOGETIC. I TOLD THEM I NO LONGER WISHED TO DO BUSINESS WITH THEM AND HUNG UP. THEIR LACK OF SERVICE TO THEIR CUSTOMERS IS REALLY AWFUL AND I'D ADVISE EVERYONE TO AVOID THEM LIKE THE PLAGUE.



Health

Health Grade Components

Overall
NCUA #68483
Year Chartered1963
Employees39
Primary Regulator
Profit Margin
Return on Assets - YTD0.16%
Return on Equity - YTD1.45%
Annual Interest Income$4.3MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$352.8MM$340.8MM
LoansQ1 2024vs Q1 2023$275MM$265MM
DepositsQ1 2024vs Q1 2023$301.2MM$299.6MM
Equity CapitalQ1 2024vs Q1 2023$38.9MM$37.1MM
Loan Loss AllowanceQ1 2024vs Q1 2023$1.5MM$1.4MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$1.2MM$1.3MM
Real Estate OwnedQ1 2024vs Q1 2023$0$0
Rates

Rates for Matadors Community Credit Union are currently being reviewed.

Locations


Matadors Community Credit Union Locations
Corporate Office20045 Prairie StChatsworth, CA 91311

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