Mazuma Credit Union

Overview / Commentary
7260 W 135th St
Overland Park, KS 66223

Mazuma Credit Union is headquartered in Overland Park and is the 4th largest credit union in the state of Kansas. It is also the 432nd largest credit union in the nation. It was established in 1948 and as of March of 2024, it had grown to 257 employees and 73,012 members at 11 locations. Mazuma Credit Union's money market rates are 7X the national average, and it has a B+ health rating.

Field of Membership Restrictions

Membership is open to those who live or work in Cass, Clay or Jackson Counties in Missouri, and Wyandotte or Johnson Counties in Kansas.
See current membership details

Reviews (7)

Greeted by Name

I have been banking with Mazuma for over 10 years. There customer service is wonderful, and when I walk into my nearby branch, I am often greeted by name (they also offer me free coffee). I have checking, savings and a fairly large money market account with them and they pay very competitive interest on those balances. My free checking also includes a rewards program that earned me over $50 last year! Their online resources, both website and app, are things that I use virtually every day with ease. I am also quite pleased with the low fees charged on foreign currency transactions. The branch I use is quite close to home, but they also have branches and ATM's located throughout my metropolitan area.

Great Rates

Posted by: |

I had purchased a car and used Mazuma as a loan for the amount. In doing so they automatically opened a savings account for me with an initial deposit of $25 that they graciously applied for me. It was nice to have this done because i didn't have a savings account previous to buying the car and this made it easy to open one and have both my loan and saving account in one place. I always had very great experiences with the staff when i was calling or in person. I still continue to use their services to this day. I did have one aspect that i looked at as negative, however this is only my personal opinion as some people may like the policy. I had moved and needed to update my address, i called them to just update them with the information and they couldn't take that over the phone. They told me that i could only come in person or mail a form to them that i would have to have sent to me first. I thought this would be a quick and fast thing to change but i was wrong. For security purposes i see why they would prefer to do this and how it could benefit the users. I just thought the idea was a bit annoying because i didn't live close to the credit union and didnt want to wait and mail something in.

Satisfactory, but there are better places to bank

Most of my experiences with Mazuma Credit Union has been positive, but many times their customer service was lacking. Opening an account there was easy and there were no charges. I was under 18 at the time, and they had a program for young people to save money, which I enrolled in. I can imagine this being attractive to people with young kids who want them to learn about saving, but as a teenager I was focused on spending the money I was earning at a part-time job. Mazuma was helpful when I lost my debit card. I was able to go in to my local branch and they printed a brand new one in the building and I was able to assign a new pin code there as well. It was nice to walk out with a new card. Where there service lacks is when there is a discrepancy in your account. This has happened to me three or four times, when one time is enough to seriously judge their customer service. I had to go back and forth between different departments several times, always retelling my complaint, and met with bad attitudes by almost everyone I spoke to. I finally closed my account after I had had enough of this.

Running Out Of Patience

I opened an account with them close to 10 years ago, and to your face they are a very friendly "Neighborhood" feeling bank. But when it comes to requesting information or getting details of your own account they are SEVERELY lacking. I had to point out the lack of a account and routing number accessibility, and their transaction reports won't include any information relating you to the transactions (this is important if you're trying to prove credibility during say... buying a house).
They once emailed my Account and Routing numbers to the wrong person.
Emails from Mazuma will take upwards of 45min. I have several times called them after a few hours asking if their email services were down, because I still had not received requested information.
I have had one of my checking accounts (I have 4) compromised with them multiple times(as opposed to the 0 times with another CU I bank with), and each time they just shut off my debit card without contacting me. I honestly thought they were shutting off my debit card due to inactivity for a bit. Nope.

So.. if you only want to do basic services and talk to them in person.. great bank. If you need more detailed or complicated things, then they're probably a bank worth skipping over.

Horrible Horrible

One of the worst possible places to get a loan through. Easy to get a loan with them, almost anyone can, but it is almost impossible to pay your bill by phone or online. I don't feel like driving 1 hr to the nearest location to pay in person. They don't give you payment slips that you can pay by mail, you wait for over an hr to get a live person on phone, I think the purposely make it difficult so your payment will be kate so they can charge you a late fee. They charge you 15 dollars to pay over the phone. It even hard to give them a review. Won't except it. Don't use this company it adds nothing but unnecessary stress to your life

Bad And Still Getting Worse

Not just one thing, they screw stuff over the place, credit card, car loan. Will start closing my stuff and go elsewhere.


Very disappointed. I changed to them for my car loan and it only took two weeks before I closed it. It was the worst customer service I have ever seen. I had a women tell me that the fact I can't see my money is not her problem I will never recommend banking here to any one.


Health Grade Components

NCUA #64084
Year Chartered1948
Primary Regulator
Profit Margin
Return on Assets - YTD0.13%
Return on Equity - YTD1.32%
Annual Interest Income$13.5MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$1.03B$971.1MM
LoansQ1 2024vs Q1 2023$714.1MM$707MM
DepositsQ1 2024vs Q1 2023$814.2MM$787.1MM
Equity CapitalQ1 2024vs Q1 2023$97.4MM$93.7MM
Loan Loss AllowanceQ1 2024vs Q1 2023$8.5MM$6.6MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$10MM$6.1MM
Real Estate OwnedQ1 2024vs Q1 2023$0$17K
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Always verify rates and promotions with the bank or credit union. We are not Mazuma Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Mazuma Credit Union Savings Account Rates

0.25%*$10k*-Regular Savings Account
OTHER TIERS: 0.15% $100 - $1k | 0.20% $1k - $10k
0.25%*$10k*-Special Share Savings
OTHER TIERS: 0.15% $100 - $1k | 0.20% $1k - $10k
0.25%*$10k*-IRA Share Account
OTHER TIERS: 0.15% $100 - $1k | 0.20% $1k - $10k
0.25%*$10k*-Business Savings
OTHER TIERS: 0.15% $100 - $1k | 0.20% $1k - $10k

Mazuma Credit Union Money Market Rates

2.90%*$500k*-Money Market Account
OTHER TIERS: 1.00% $1k - $10k | 1.20% $10k - $25k | 1.35% $25k - $50k | 1.55% $50k - $100k | 2.50% $100k - $200k | 2.70% $200k - $500k

Mazuma Credit Union Checking Account Rates

0.17%$5k-Premier Checking Account
0.15%$1k-Signature Checking Account
0.15%$0-Business Checking Plus

Mazuma Credit Union CD Rates

5.10%$25k-1 Year Premier CD
5.00%$10k-1 Year Signature CD
4.90%$500-1 Year Classic CD
4.90%$100-1 Year Wealth Builder CD
4.50%$500-6 Month Classic CD
4.35%$25k-2 Year Premier CD
4.35%$25k-18 Month Premier CD
4.30%$25k-30 Month Premier CD
4.25%$10k-2 Year Signature CD
4.25%$10k-18 Month Signature CD
4.20%$10k-30 Month Signature CD
4.15%$500-2 Year Classic CD
4.15%$5k-2 Year Jump Up CD
4.15%$5k-2 Year Deposit CD
4.15%$500-18 Month Classic CD
4.10%$25k-3 Year Premier CD
4.10%$500-30 Month Classic CD
4.00%$500-3 Month Classic CD
4.00%$10k-3 Year Signature CD
3.90%$500-3 Year Classic CD
3.90%$5k-3 Year Jump Up CD
3.90%$100$5k3 Year Young Investor CD
3.90%$5k-3 Year Deposit CD
3.80%$25k-4 Year Premier CD
3.80%$25k-5 Year Premier CD
3.70%$10k-4 Year Signature CD
3.70%$10k-5 Year Signature CD
3.60%$500-4 Year Classic CD
3.60%$500-5 Year Classic CD

Mazuma Credit Union IRA Rates

5.10%$25k-1 Year Premier IRA
5.00%$10k-1 Year Signature IRA
4.90%$500-1 Year Classic IRA
4.50%$500-6 Month Classic IRA
4.35%$25k-2 Year Premier IRA
4.35%$25k-18 Month Premier IRA
4.30%$25k-30 Month Premier IRA
4.25%$10k-2 Year Signature IRA
4.25%$10k-18 Month Signature IRA
4.20%$10k-30 Month Signature IRA
4.15%$500-2 Year Classic IRA
4.15%$500-18 Month Classic IRA
4.10%$25k-3 Year Premier IRA
4.10%$500-30 Month Classic IRA
4.00%$500-3 Month Classic IRA
4.00%$10k-3 Year Signature IRA
3.90%$500-3 Year Classic IRA
3.80%$25k-4 Year Premier IRA
3.80%$25k-5 Year Premier IRA
3.70%$10k-4 Year Signature IRA
3.70%$10k-5 Year Signature IRA
3.60%$500-4 Year Classic IRA
3.60%$500-5 Year Classic IRA


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