First Merchants Bank (Muncie, IN)


Overview / Commentary
765-747-1536
200 E. Jackson St.
Muncie, IN 47305

First Merchants Bank (Muncie, IN) is headquartered in Muncie and is the 2nd largest bank in the state of Indiana. It is also the 124th largest bank in the nation. It was established in 1893 and as of June of 2021, it had grown to 1,844 employees at 113 locations. First Merchants Bank (Muncie, IN) has an A+ health rating.

Reviews (6)

Arlington Bank bought out by First Merchants Bank

I had an account at Arlington Bank before they merged with First Merchant Bank. It was a small community bank where everyone knew everyone. It was easy to set up checking accounts and handle transactions in a timely manner. I had a checking and savings account with them. Now, since they have changed hands, I'm not exactly sure what their new goals are or how they changed. It was a positive experience working with Arlington Bank and adds to the hometown feel cities need to keep adopting instead of throwing away.

A small local bank got worse as it got bigger

I started banking with them when it was called Cooper State Bank, which was locally owned in my city, with only a small handful of branches. They were the only bank that had very generous weekend hours, including being open for about four hours on Sundays. Due to my weird working schedule, this was the primary reason I signed up with them. Their staff was incredibly friendly and helpful, and I never had to spend more than a few moments inside to get stuff done. I am just a normal working class guy, but they still took it upon themselves to address me by name when I walked in, which made me feel at home. I had an experience with debit card fraud once, and they helped me resolve it incredibly quickly, to the point where the money was back in my account (provisionally) the next day. There were no hoops to jump through, just twenty minutes of filling out some paperwork and a brief chat with the branch manager, who not only got my money back, but gave me some tips on how to avoid this kind of problem in the future.

My savings account minimum balance is only $100, and there is no minimum on my free personal checking account. They offer CDs at pretty standard rates. I have not used any of their business services, but would feel confident with them.

However, they were acquired by a larger firm based out of a different state, called First Merchants Bank. Once this acquisition happened, some of the staff with whom I had become very familiar were replaced, and the bank changed its hours so that it was no longer open on the weekends. I have stayed with them because of their proximity to my home, and just because I am already set up through them and don't want the hassle of going elsewhere at this point. But this acquisition kind of ruined the two things (personal relations with employees, and weekend hours) that were the biggest selling points of the bank.

Party Like It's 1985

I refi'd this spring with a 2.25% rate. That's fantastic, but if I'd known what a headache it would be to *pay them*, I'd have taken a higher rate elsewhere. I'm still considering refinancing AGAIN just to get away from them.

- They can't autodraft my payment from my Huntington account. They blame Huntington. Odd, the refi for my other property completed in January manages to autodraft it just fine. As do my credit cards, etc. Only First Merchants can't get past this. They keep pulling the payment and then issuing a reversal and telling me I'm overdue.
- They can't ACH my Huntington account, either, though they told me they could and sent a form for me to do so.
- I finally used bill pay from my Huntington account to send them $1100. Nowhere on the site can I see that that $1100 payment posted, though they swear it did. Even the customer service agent said, "I could look at this list of transactions all day and they wouldn't make any sense to me." Great. How are they supposed to make sense to ME, then?
- I got an email saying payments weren't working and I was overdue, but when I call, they tell me I'm current. They say they've been mailing me statements, but I haven't gotten a single one from them. That department said they couldn't sign me up for e-statements, but they would transfer me to a department that could.
- Surprise! That department says they don't do e-statements for mortgages AT ALL. In 2021. So God forbid I would want to use money management software for transactions or something; there's zero chance of that.

If you want a bank that's living in this century, First Merchants is not for you.

Would NOT Recommend This Bank

Posted by: |

Received very poor service on existing commercial loan.
Customer service reps on phone used pleasant scripted responses but on multiple occassions during the middle of a business day were unable to reach a loan officer for me. I left numerous voice mail requests for assistance. All went unanswered.
Overall opinion: This bank made thousands of dollars in interest from me over the years but could not even one time extend the simple courtesy of answering a request for service. Instead I received a form letter generated by a computer.

Lack Of Compassion

Posted by: |

I realize that I cannot mention names, so I will rewrite my original review that was deleted. In my opinion, the branch manager in the Harvey office and the Retail Regional VP lack consideration and compassion for its customers.

They are not providing their customers in certain banks and location all the facts when a customer asks a legitimate question.

Many employees provide excellent customer service. Others do not. Please try to file legitimate complaints if you feel you are being mistreated by a bank representative!

Choose Any Other Bank.

Posted by: |

If only I could rate with zero stars, I would. They just took over a great local, community bank called iAB. I have had more problems with First Merchants in a month than I have had with banks ever.

-First they had us verify our contact info, which we did. When the merger was complete, suddenly the contact info is wrong.

-Second, if you want to use an app, good luck figuring out who gets the app as you can only have one app per account.

-Third, you cannot us Chrome because there is a known glitch.

-Customer service isn't great either.

Time to find a better bank. Which could be any other bank in the country.



Health
A+

Health Grade Components

Overall
FDIC Certificate #4365
Year Established1893
Employees1844
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1.51%
Return on Equity - YTD11.62%
Annual Interest Income$223.1MM
Assets and Liabilities
AssetsQ2 2021vs Q2 2020$14.90B$13.80B
LoansQ2 2021vs Q2 2020$8.94B$9.18B
DepositsQ2 2021vs Q2 2020$12.30B$11.00B
Equity CapitalQ2 2021vs Q2 2020$1.88B$1.88B
Loan Loss AllowanceQ2 2021vs Q2 2020$199.8MM$121.1MM
Unbacked Noncurrent LoansQ2 2021vs Q2 2020$56.1MM$53.3MM
Real Estate OwnedQ2 2021vs Q2 2020$601.00K$7.4MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

First Merchants Bank (Muncie, IN) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--Regular Savings
0.01%$100-Health Savings Account - Family
0.01%$100-Health Savings Account - Individual

First Merchants Bank (Muncie, IN) Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.12%*$10k*-180 Day Promotiona;l Money Market w/ Elite Checking (New Money)
OTHER TIERS: 0.01% Any amount
0.07%*$10k*-180 Day Promotiona;l Money Market w/o Relationship (New Money)
OTHER TIERS: 0.01% Any amount
0.05%*$500k*-Money Market Savings
OTHER TIERS: 0.01% Up to $100k | 0.03% $100k - $500k

First Merchants Bank (Muncie, IN) Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.02%*$10k*-First Merchants Elite Checking
OTHER TIERS: 0.01% Up to $10k
0.01%--First Merchants Advantage Checking
0.01%$2.5k-First Merchants First Direct Checking

First Merchants Bank (Muncie, IN) CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%$1k-21 Month CD Special
0.12%$1k-12 Month CD Special
0.06%$25-Smart Saver CD

First Merchants Bank (Muncie, IN) IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.12%$1k-12 Month IRA Special
Locations

Availability



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