Metro Credit Union is headquartered in Chelsea and is the 2nd largest credit union in the state of Massachusetts. It is also the 148th largest credit union in the nation. It was established in 1926 and as of March of 2025, it had grown to 306 employees and 213,293 members at 18 locations. Metro Credit Union's savings rates are 6X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in Metro Credit Union is open to those who live, work, attend school or own a business in the Massachusetts counties of Barnstable, Bristol, Essex, Hampden, Hampshire, Franklin, Middlesex, Norfolk, Plymouth, Suffolk, or Worcester, or in the New Hampshire counties of Hillsborough, Cheshire, or Rockingham.
See current membership details
Pay My Bills
I have opened money market last October at Metro.This account has an option to pay bills. I tried to sign up for that feature multiple times.Every time I got error message that it is not available at this time.I called customer service multiple times.They had no idea how to fix it.Every time I called them I was told that somebody will call me the next day with information regarding this issue They never called me.So now I decided to close my account.Those people are not trained properly. Very annoying experience.
Impossible To Dispute An Issue
Have a house mortgage with Metro, which was working fine until they transitioned between systems and there was a hickup in the auto-transfer from my external bank account. Two payments were missed until I was notified at which point I immediately payed the balance and restarted the auto-transfer. Got dinged with late fees and late payment in my credit report.
I've been calling Metro about this six times now and each time they tell me that this will be resolved since it wasn't my fault and that somebody will reach out to me. However, nobody ever calls.
Very frustrating.
Stay Away.
Absolute garbage bank. NO professionalism and NO intelligence. You money IS NOT SAFE HERE! The staffing is inept and unknowledgeable in their supposed fields. Personal information is not handled properly and has a high risk of being lost or stolen.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 66364 |
| Year Chartered | 1926 |
| Employees | 306 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.52% |
| Return on Equity - YTD | 6.33% |
| Annual Interest Income | $37.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $3.37B$3.46B |
| Loans | Q1 2025vs Q1 2024 | $2.84B$2.96B |
| Deposits | Q1 2025vs Q1 2024 | $2.73B$2.75B |
| Equity Capital | Q1 2025vs Q1 2024 | $282.1MM$259MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $13.9MM$14.3MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $3.4MM$3.8MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $0$0 |
