Mid-Atlantic Federal Credit Union


Overview / Commentary
301-944-1800
12820 Wisteria Dr
Germantown, MD 20874

Mid-Atlantic Federal Credit Union is headquartered in Germantown and is the 21st largest credit union in the state of Maryland. It is also the 785th largest credit union in the nation. It was established in 1968 and as of June of 2022, it had grown to 60 employees and 19,730 members at 4 locations. Mid-Atlantic Federal Credit Union has an A health rating.

Field of Membership Restrictions

Membership is open to everyone who lives, works, worships, or attends school in Montgomery County, Maryland, as well as their immediate family members (spouse, children, parents, grandparents, grandchildren, siblings and those who live in the same household).
See current membership details

Reviews (2)

Lousy Customer Service

Posted by: |

Customer service is all any business has going for it. Products are all the same but your customer service process and your employees (face & voice) of the business is paramount. I have on several occasions found Mid Atlantic customer service to be one of the worst in banking I've ever encountered. Not so much the tellers who are very pleasant but the management stinks. Th3e supervisors at member services are lousy and the call center is a mess. I encountered a problem with my account and it took me talking to 5 different reps to which I received no real answers to my problem and was left on hold twice to which some other rep picked up and I had to explain why I was calling all over again. I then went to on line banking and sent an email. Called back the next day and was told by a not so nice rep that her supervisor has sent me an email response that she will contact me next week Tuesday but until then I don't have access to debit card. I have to come into the bank to retrieve funds... but it's a holiday weekend and they'll be closed for the next three days. This is outrages and non customer friendly to you have funds but we can't do anything about you having access to them via your debit card until we return from a holiday weekend. What does your customer do for their funds over that holiday weekend. This bank has really declined in the last 3 years as far as I'm concerned they are really bad on providing their customers service.

Unreasonable Fees

Posted by: |

I put savings in an account at Mid-Atlantic and logged in years later to see that my savings had halved due to a recurring fee that I'd been getting. They did not send me statements and refused to provide any statements beyond a year so I could see where my savings had disappeared to in fines. I wasn't using the account at all, so was not using the money, but saving it away (or so I thought). They refunded a small amount of the fee and told me that I should have been monitoring my account more regularly for potential fees. This was an account that I wasn't using as my primary account so when I moved and didn't update my address online, they assessed a "bad address fee" monthly which almost drained my account had I not logged in to check on it. They were unsympathetic and I absolutely would not recommend them.



Health

Health Grade Components

Overall
NCUA #18716
Year Chartered1968
Employees60
Primary Regulator
Profit Margin
Return on Assets - YTD0.95%
Return on Equity - YTD13.85%
Annual Interest Income$5.9MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$428.6MM$403.8MM
LoansQ2 2022vs Q2 2021$324.9MM$318.6MM
DepositsQ2 2022vs Q2 2021$394.6MM$373.2MM
Equity CapitalQ2 2022vs Q2 2021$29.6MM$26.8MM
Loan Loss AllowanceQ2 2022vs Q2 2021$1.6MM$2.0MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$326.00K$801.00K
Real Estate OwnedQ2 2022vs Q2 2021$0$0
Rates

Rates for Mid-Atlantic Federal Credit Union are currently being reviewed.

Locations


Mid-Atlantic Federal Credit Union Locations
Branch Office12820 Wisteria DrGermantown, MD 20874-2627
Branch Office555 Quince Orchard RdGaithersburg, MD 20878
Branch Office10157 New Hampshire AveSilver Spring, MD 20903
Branch Office555 Quince Orchard RdGaithersburg, MD 20878-1437

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