Midfirst Bank is a privately held bank offering a range of personal, commercial, trust, and mortgage banking products and services.
On its personal banking side, Midfirst offers checking, savings, money market, and certificate of deposit accounts. Its checking options range from a reward account with performance requirements earning higher interest to a simple student account. The bank has a children’s savings account and program along with a basic savings account and features a money market account that increases earning power while maintaining liquidity. Midfirst also makes both fixed and callable CDs available to customers.
Midfirst Bank online banking features a sophisticated Internet platform from which customers can manage their accounts. The bank also has a mobile app that provides remote deposit capabilities as well as account management functions.
Midfirst Bank was originally established as the Oklahoma National Bank & Trust Company of Chickasha in 1911. In 1997 the bank changed its name to Midfirst Bank and three years later moved its headquarters to Oklahoma City, Oklahoma, where they remain today. The bank operates multiple branch locations across several states.
MIdFirst offers "home town" type service. Very personable staff who have been in place for years and know us when we come in. This is unlike big banks that change tellers weekly it seems. Highly recommend a private bank like MidFirst.
Usda homeloan sold to them post-pandemic. Advertised policies & handling of hardship not honored. Loss mitigation not correctly reviewed, instead denied receiving multiple proofs with original application even after fax & recorded delivery receipts provided. Violated federal laws and court procedures by not properly serving homeowners (or not completing necessary steps beforehand). Timeline pattern or reacting to escalations to regulatory authorities with 3 days later, litigation without service notice. Disregarding rules to halt litigation while in active loss mitigation (eg Ex-parte filings to Judge & the plaintiff bank were disregarded)
Then refusing to speak to HID agent initially, followed by declining to work through options with same HUD licensed agent.
The online banking experience at MidFirst bank is terrible. I have been assisting an elderly relative with their finances and have to use the MidFirst's terrible online banking often. The online banking experience is about a decade behind other banks and is very frustrating to use.
Midfirst Bank is so customer un-friendly! I have banked here for nearly 20 years and over time, this bank has made it so difficult on the customer. I'm sure someone sitting in an office somewhere thinks they are making things safer and more fraud-resistant overall, but these stupid decisions have made doing business here just ridiculous! The amount of verification needed just to accomplish a simple task is nonsensical. I just called the customer service line to perform a simple task. After giving them my name, date-of-birth, last 4 of social security number, the last for digits of my debit card and even told them the design of my card (stars and stripes), they still would not assist me unless I could tell them the last transactions used by my card. Utterly ridiculous! And I'm not sure what the next 63 verifications would be entailed before they decided if they would help me or not.
And to get a cashier's check takes minimum 15 - 20 minutes. Whereas I can walk into BancFirst or First United and be in and out in less than 5 minutes. One time, a cashier's check took over an hour because the approval needed was from someone at a different branch and they weren't available.
Not to mention the manager at the branch near my house is Cruella incarnate (SW 104th and Penn). I was trying to cash a $3200 dollar check one time - and mind you, there was well over $100,000 in my account. And after standing at the counter for over 10 minutes while they were looking at who knows what, Cruella, with my drivers license in her hand, finally comes over and snidely demands my mother's maiden name and something else I don't remember.
Suffice it to say, Midfirst is NOT customer-centric in the least. I'll gladly close my accounts and take my money to some other bank that will at least pretend they want me there. That bank is NOT Midfirst.
If I could I would give this bank a negative 5-star review.
Not only does this bank have horrible customer service, they probably treat their employees the same way. Every few weeks I see a new bank teller at my branch. When I ask the new person about the former employee the answer is always the same: "They quit" or "They found a better job at such and such place."
I recently had a run in with the manager at my branch bank. I've dealt with him on several occasions and he knows who I am. A month ago, I deposited a government check into my account. When I asked him for my current balance, he suddenly demanded to see my driver's license. Obviously, he had no problem taking my money. I refused his request and left the bank. I wrote a letter to the regional manager detailing the entire incident. She never had the decency to send a reply.
So now, I keep a tiny balance in this account, primarily to be an accounting nuisance to them until I can find a bank that knows how to treat customers with respect.
I have been banking with MidFirst for years without issue. After joining the military I have continued to use their service. Upon finding out I would be deployed I called MidFirst to disable my two factor authentication code so I would be able to access my account while away. I was disappointed to find out that there was no solution to this problem that I must have a phone to do the authentication to log onto my account. After I explained my situation, stating I would be far away from any connection the only solution the representative could offer me is that I would “have to find a way to access a phone”. This leaving me with no other option but to close my account with the bank. I am beyond disappointed that MidFirst cannot support our military in a matter so small as logging into a online banking account.
The poorest excuse for a website I've seen. Maybe it was ok in the 90's. There is no search capability. Just a bunch of worthless FAQ documents. I challenge you to find your complete account number and routing number once logged in. Never located it. Never found any information on how to find it in their FAQ. I'm done with them and it was only after a week. The process to open the account is arduous. Funding the account takes days. Long holds once the funding was received. No modern features like Zelle. An automatic transfer to an external account was cancelled with no explanation. They are just horrible. I went back to my "big bank" and had a new account open and funded in 10 minutes.
| Overall | |
|---|---|
| FDIC Certificate # | 4063 |
| Year Established | 1911 |
| Employees | 3158 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.97% |
| Return on Equity - YTD | 9.6% |
| Annual Interest Income | $944.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2024vs Q2 2023 | $37.93B$36.48B |
| Loans | Q2 2024vs Q2 2023 | $30.77B$29.85B |
| Deposits | Q2 2024vs Q2 2023 | $23.01B$21.14B |
| Equity Capital | Q2 2024vs Q2 2023 | $3.8B$3.73B |
| Loan Loss Allowance | Q2 2024vs Q2 2023 | $206.8MM$187.9MM |
| Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $88.3MM$30.5MM |
| Real Estate Owned | Q2 2024vs Q2 2023 | $9.7MM$7.3MM |
Always verify rates and promotions with the bank or credit union. We are not MidFirst Bank; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
|---|---|---|---|---|---|
| 4.75%* | $0 | $20k | Boost Checking | ||
| OTHER TIERS: 0.01% → $20k+ | |||||
| 0.30%*† | $50k* | - | M+ Checking | ||
| OTHER TIERS: 0.15% → $0 - $20k | 0.25% → $20k - $50k | |||||
