Money One Federal Credit Union is headquartered in LARGO and is the 34th largest credit union in the state of Maryland. It is also the 1,464th largest credit union in the nation. It was established in 1951 and as of June of 2020, it had grown to 25 employees and 11,811 members at 1 location. Money One Federal Credit Union's money market rates are 70% higher than the national average, and it has a C+ health rating.
Field of Membership Restrictions
Membership in Money One Federal Credit Union is open to the following: (1) those who live in any of the following Prince George's County, Maryland, Zip Codes: 20607; 20608; 20613; 20623; 20705; 20706; 20707; 20708; 20710; 20712; 20715; 20716; 20720; 20721; 20722; 20735; 20737; 20740; 20743; 20744; 20745; 20746; 20747; 20748; 20762; 20769; 20770; 20772; 20774; 20781; 20782; 20783; 20784; 20785; (2) through joining Gifts for Easter Seals (must bring a completed donation form to one of the Credit Union's offices); (3) employees or members of over 100 area Select Employer Groups.
See current membership details
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Once You Get It Set Up, It Seems To Run Smoothly
It took me over a month to get an online application for reward checking set up with this CU. I realize it is a small CU, and I am out of state, so I give them a little leeway. But emails went unanswered for days. When I called the custonmer service line, hold times were excruciating. I got conflicting information about who was handling opening the account, what requirements had been recieved or were still outstanding...it was just a huge pain.
They even had to mail the debit cards twice because first ones went missing, and the second time only I rec'd one and had to call in (with horrid hold time) and ask for one to be sent to my joint acct holder.
Now that the account is finally enstated, funded and linked to my hub, all seems to run fine. The rewards interest is paid each month, and I am notified via email of it. Debit cards work fine - important for a rewards acct! Haven't been charged for ATM use at coop CUs here locally.
So despite my initial exasperation - I'm keeping the acct, and it appears to work as advertised.
Terrible Customer Service, Bad Policies
It took over a week for them to resolve my pin number issue with my new card when I opened an account, rendering it useless during that time. I received every excuse for it not working - including that there was a 'block' on my card because I did not have the minimum $10 in a savings account. No where was this $10 minimum disclosed in any of the info for opening a Kasasa account. I made Kasasa aware of this institution putting a block on my account for unknown stipulations that were never disclosed. They agreed that the premise of a Kasasa account was FREE checking with NO MINIMUMS in any other account required after the initial $50 deposit.
Also, I received a notice that I had been 'declined' for remote deposit with absolutely no explanation. I have never heard of a banking institution that declines the ability for their customers to make eDeposits - it is absolutely unheard of, but just adds to the list of bad customer service experiences I have had in such a short time with MoneyOne.
Lack Of Understanding Money One's Denial
I applied online to Money One for an interest bearing checking account. I was denied supposedly because of "too many bank inquiries". I've asked what does inquiring about banks' rates of interest and their requirements and restrictions associated with such accounts have anything to do with being denied? So far my inquiry to their managment has been met with leaving messages and getting no response.
You could understand if I were applying for a loan but this is an application for a checking account in which I'm willing to give them my money, up to $10,000 to earn interest under their rules.
I saw a similar post and feel they are indiscriminately and arbitrarily making these decisions. Based on other negative responses about this credit union's lack of customer service, I probably should be glad I was denied. But I still feel they have no right for such descrimination without realistic justification.
Failed To Open An Account For Very Fishy Reasons....
Attempted to set up an account. I live/work in the local area, but I was doing everything online, because location is not very convenient for me.
Initially, everything seemed to be going smoothly (I am about 800 credit score, etc.), including online identity/credit verification with very specific personalized questions. A week later they declined to open an account with a cryptic letter that they could not verify my info and reference to Chex report. The person I was working with did not return multiple emails seeking clarification.
I ordered and reveiwed my Chex report and there were no problems there whatsoever. When I called the manager with questions about it she gave me some reasons that sounded fishy (given that I am looking at my correct Chex report as she speaks). In the end of her spiel she told me that they are a private institution and are free to open or not open an account as they see fit. Finally that sounded as something I could believe in.
I guess I can file a complaint or just press them a bit more, but it's not really worth it for $200 or so/yr after tax. Given this experience, I doubt I'd be happy as their customer even if I pushed through this nonsense. Besides who knows for how long the terms would remain at the current level.
I suspect that in reality they don't want to have new rewards members with large balances. Probably they lose money on those accounts.
Data as of Q2 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 7264 |
| Year Chartered | 1951 |
| Employees | 25 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | -1.25% |
| Return on Equity - YTD | -17.02% |
| Annual Interest Income | $2.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2020vs Q2 2019 | $135.4MM$137.8MM |
| Loans | Q2 2020vs Q2 2019 | $101.9MM$113.3MM |
| Deposits | Q2 2020vs Q2 2019 | $114.8MM$109.3MM |
| Equity Capital | Q2 2020vs Q2 2019 | $9.8MM$12.2MM |
| Loan Loss Allowance | Q2 2020vs Q2 2019 | $1.7MM$1.4MM |
| Unbacked Noncurrent Loans | Q2 2020vs Q2 2019 | $4.3MM$3.2MM |
| Real Estate Owned | Q2 2020vs Q2 2019 | $0$303.00K |