Mutual First Federal Credit Union

CARELESS BANKING & TERRIBLE CUSTOMER SERVICE

In November, 2020, someone stole blank checks from me and managed to cash one for $540 at Cobalt Credit Union with no identification whatsoever. My previous credit Union, Mutual First Federal, then compounded the problem by cashing that bad check from my account. The signature on the bad check bore absolutely no resemblance whatsoever to my signature, which Mutual First Federal has on file. Cobalt had not bothered to record any identification whatsoever, not even a driver’s license number, and yet Mutual First Federal determined it was their job to protect the interests of Cobalt rather than their own credit Union member.

After many years with Mutual First Federal, I’ve learned the hard way that you can ALWAYS depend on them to dismiss their own customer’s interests altogether every time a dispute arises. There are MANY banks and credit unions in Omaha. You can do better than Mutual First Federal without even trying. Choose a credit Union that will keep YOUR interests at heart!!!