Mutual Savings Credit Union is headquartered in Hoover and is the 24th largest credit union in the state of Alabama. It is also the 1,213th largest credit union in the nation. It was established in 1936 and as of September of 2022, it had grown to 74 employees and 23,016 members at 9 locations. Mutual Savings Credit Union has a B+ health rating.
Field of Membership Restrictions
Mutual Savings Credit Union is open to: (1) those who attend school, live, worship, or work in Autauga, Bibb, Blount, Chilton, Clay, Coosa, Dallas, Jefferson, Shelby, St. Clair, Talladega, Tuscaloosa, or Walker counties or within a 50-mile radius of Alexander City, Alabama; (2) family of existing Mutual Savings members; (3) an employee of a Mutual Savings sponsor group.
See current membership details
They Get 1 Star Because You Cant Go Lower!!!
Customer service at this bank is HORRIBLE!!! If you ever get anyone on the phone, let expect you to pay a $3.00 fee. Mrs. Jackson over in loans is the rudest person in the HISTORY of customer service . When I asked to speak to her supervisor after she started yelling at me, she replied by saying "I am someone else!". I was calling because they debited my account without my authorization...and got absolutely NOTHING resolved. Steer clear of this bank! I wouldn't finance a piece of bubble gum or give them 50 cents to put in an account with my name on it!!!!!!!!!
Bad Service
I have not been happy with the service the credit union provides. It is difficult to get anyone on the phone, or get a straight answer to any of my questions. If I could move my loan, I would.
Data as of Q3 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 60501 |
| Year Chartered | 1936 |
| Employees | 74 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.68% |
| Return on Equity - YTD | 18.11% |
| Annual Interest Income | $4.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2022vs Q3 2021 | $211.6MM$216.6MM |
| Loans | Q3 2022vs Q3 2021 | $138.0MM$129.8MM |
| Deposits | Q3 2022vs Q3 2021 | $199.3MM$194.1MM |
| Equity Capital | Q3 2022vs Q3 2021 | $7.8MM$16.2MM |
| Loan Loss Allowance | Q3 2022vs Q3 2021 | $876.00K$844.00K |
| Unbacked Noncurrent Loans | Q3 2022vs Q3 2021 | $113.00K$77.00K |
| Real Estate Owned | Q3 2022vs Q3 2021 | $0$1.1MM |