Navigator Credit Union is headquartered in Moss Point and is the 3rd largest credit union in the state of Mississippi. It is also the 842nd largest credit union in the nation. It was established in 1939 and as of June of 2023, it had grown to 136 employees and 45,309 members at 12 locations. Navigator Credit Union's savings rates are 4X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Navigator Credit Union is open to those who live, work, worship, or attend school in Baldwin or Mobile Counties in Alabama or a select area of Gulfport, Mississippi. Membership is also open to employees of Huntington Ingalls Industries Inc. and its subsidiaries, federal employees working in Jackson County, Mississippi and other select employer groups.
See current membership details
Navigator Credit Union Is A Good Place
Navigator Credit Union is overall a good place to have take care of your banking needs. I have been a member with a checking and savings account for approximately 15 years and have always had a hassle free experience. The one time I did have a small issue with cashing a large check, it was resolved very quickly and efficiently with the credit union manager.
The tellers are extremely polite and professional and the service atmosphere is very welcoming. The hours of operation are great for my needs and it is especially convenient that it is open on Saturdays from 9am-1pm.
The ATM is rarely out of service and the location of the Credit Union is in the very center of downtown which makes banking there even better.
I definitely recommend Navigator for anyone who has one in their city or town. I even recommended it to my family members who are also now members themselves and have been for several years as well.
Navigate Your Way to this Credit Union
I have a couple of savings accounts at Navigator Credit Union. When you sign up they hold five dollars. And when you are ready to leave the bank they will give you back your five dollars. They have online banking. You can see how much money comes into your account each month. Then you also see how much money is withdrawn from your account. I like this feature because I know that I need to be increasing the amount of money that I put into the bank every month or try to. If I want to make a deposit where i have to go to the bank it's pretty easy. I set up a second account so that I could save money for a rainy day. I can go onto my account and switch between those two accounts as often as I want. All they ask for is for me to enter my social security number.
Navigator Credit Union Review
My credit union is okay. I was surprised to find that they give you interest on your savings account. It isn't that much. I might have made 25 cents in the six months that I have used them. It's easy to talk to them. They try to be helpful. There is never a long wait when I need to talk with them. They know who I am. I think that they know my name. I have to enter in my social whenever they go. They are easy going about me having to provide identification. I talked to the lady who opened up my account. I told her that 2 billions wasn't that much money to have of other people's money. She said she thought it was a lot. Considering they've been around for 30 years I don't really think so. But it's not bad either. I guess it depends on whether that includes investments or not.
Savings account
I am allowed to have a savings account with the bank. They would not let me get a checking account, which was annoying because I owed another bank. It is pretty straightforward. I can still use my atm card to take out money. I just don't like having to pay for atm fees. If I want to buy something online, I have to add money onto a prepaid visa card. And that's more money that I have to pay in addition to the atm fees to load the card and time it takes to do that. The only think I like is that I have a second savings account that I keep extra money in. The atm won't let me overdraw more than what is in my first account.
Poor Customer Service Now
I've been banking with Navigator for the last 16 years and it seems things have changed there. In the last 3+ years, my debit card has been compromised three times, the first two of which were transactions that occurred within 6 months of each other in 2014 from the same vendor, even after cancelling my card and getting a replacement. At that time, Navigator reps were friendly and helped me resolve the fraudulent charges simply and easily with charge dispute forms. We communicated by email since I live out of state, reps were responsive and helpful, and the funds were returned to my account promptly. My most recent debit card was compromised in January and February of 2017, with 2 separate transactions coming from an online food ordering service in CA. I live in CO and had not traveled to CA, so the charges were clearly fraudulent. Upon seeing the 2nd charge, I cancelled my card immediately and discussed with Navigator how to resolve the charges. This time around, they required me to first dispute the charges with the vendor, which I was never required to do in past disputes despite their claim that this is normal procedure (my email history with Navigator reps from 2014 confirms I never had to do anything but submit Navigator dispute forms directly to Navigator). However, I complied and the vendor is requiring that Navigator complete a fraud inquiry form, which they have refused to do. They instead said they can't help and that I should seek assistance from local law enforcement. The form clearly states it can be completed by law enforcement or my financial institution, so Navigator's response suggests they just don't want to be involved. I continued to challenge the issue. I'm very frustrated with how this situation has been handled and it's a definite divergence from the customer service I've received in the past. I'm not sure what's going on at Navigator now, but I still don't have the issue resolved and in the meantime have been made to feel like I'm the criminal in this situation and that they're not willing to help, despite my 16 years of membership. Their debit cards STILL do not include chips, so coupled with their lag in catching up to speed with current card security technology, the fact that my address was apparently used to verify the most recent transactions (according to Navigator), and how they've handled this most recent situation, I'm not assured my account info is safe or that Navigator is willing to help resolve instances when my account's been compromised. I can't recommend Navigator anymore for this reason.
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 63637 |
| Year Chartered | 1939 |
| Employees | 136 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.14% |
| Return on Equity - YTD | 15.04% |
| Annual Interest Income | $9.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $395.7MM$444.9MM |
| Loans | Q2 2023vs Q2 2022 | $245.6MM$206.4MM |
| Deposits | Q2 2023vs Q2 2022 | $333.3MM$391.0MM |
| Equity Capital | Q2 2023vs Q2 2022 | $57.5MM$51.2MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$4.4MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $1.2MM$1.0MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |
