Neighborhood Credit Union

Overview / Commentary
13649 Montfort Dr
Dallas, TX 75240

Neighborhood Credit Union is headquartered in Dallas and is the 32nd largest credit union in the state of Texas. It is also the 410th largest credit union in the nation. It was established in 1930 and as of September of 2023, it had grown to 188 employees and 62,008 members at 14 locations. Neighborhood Credit Union has a B health rating.

Field of Membership Restrictions

Membership in Neighborhood Credit Union is open to anyone who lives in the state of Texas.
See current membership details

Happy Customer

My experience was awesome! The customer rep took care of me and I am grateful! Thank you! I would recommend if you need a credit union def go to them!

Not Worth It Anymore

Posted by: |

I've been with this CU for several years but their checking account rate just isn't competitive anymore. You can get higher rates from a savings account these days and don't have to jump through any 15 transaction per month hoops to get it.

The times I've had to visit a branch, the employees are great. Unfortunately, you'll get to do that more than you'd like because often the answer is "we can't help you over the phone, you'll have to come visit in person."

If they increased their rate and reduced their interest rate hoops, I'd consider coming back but there are enough better options out there now that it's worth the trouble to switch.

Probably Not Worth It...

I jumped on the reward checking offer.  Found out *after* application that the rate had dropped from 3.25% to 3.00%, although I have various written material with both the original and reduced rate.


Online app was smooth until it terminated with a membership application which I was prompted to print and send by mail.  Umm, no.  So I walked it into a branch, waited in line for one of two tellers then was directed to "sign in" and wait for someone else.  Ultimately the form I took the time to complete and print was simply shredded and a new one was completed.  What a waste of my time.


I was handed several printed items with my social security number, totally unncessarily.  No one seemed to comprehend how this might possibly be a bad idea.


Learned that funds availability for check deposits on a new account is...*nine* business days!  Should have gone through this motion sooner.   ACH deposits are processed faster but I don't have a way to do one of those instantly.


Logged into the online banking system, was greeted with a form asking for much of the same info I had already provided once, twice, or thrice.  Played along.  Rejected based on "error" (no idea what kind of error) on zip code and email address.


I called "member services."  The rep was cheerful but lacked any apparent empowerment or desire to actually do anything at all.  Had me clear out zip code and re-enter, after which that was accepted; I had to specify an email address without a + character for that to be accepted (figured that out myself).  I routinely use a feature of gmail such that gmail users can append a suffix to an email address and track who sells them out.  ([email protected]).  '+' is totally legal in an email address; their validation is broken.


Apparently "yeah I know there have been issues with the web site, teehee" is supposed to be some kind of satisfactory resolution.


Bottom line:  lots of hassle just to get started, would expect more security awareness from a financial institution, but better than average rate.

Customer Service Stinks

Not helpful and always talking to you like you don't know what you're talking about. Then, when you want a manager...all of a sudden none are available



Health Grade Components

NCUA #67681
Year Chartered1930
Primary Regulator
Profit Margin
Return on Assets - YTD0.49%
Return on Equity - YTD6.12%
Annual Interest Income$32.8MM
Assets and Liabilities
AssetsQ3 2023vs Q3 2022$1.09B$1.1B
LoansQ3 2023vs Q3 2022$777.1MM$733.3MM
DepositsQ3 2023vs Q3 2022$965.2MM$993.6MM
Equity CapitalQ3 2023vs Q3 2022$87.2MM$89.5MM
Loan Loss AllowanceQ3 2023vs Q3 2022$11.6MM$4.7MM
Unbacked Noncurrent LoansQ3 2023vs Q3 2022$8.9MM$5.4MM
Real Estate OwnedQ3 2023vs Q3 2022$0$0

Rates for Neighborhood Credit Union are currently being reviewed.



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