Neighborhood Credit Union

Overview / Commentary
13649 Montfort Dr
Dallas, TX 75240-2521

Neighborhood Credit Union is headquartered in Dallas and is the 31st largest credit union in the state of Texas. It is also the 395th largest credit union in the nation. It was established in 1930 and as of June of 2020, it had grown to 182 employees and 56,499 members at 14 locations. Neighborhood Credit Union's savings rates are 54% higher than the national average, and it has an A health rating.

Field of Membership Restrictions

Membership in Neighborhood Credit Union is open to the following: (1) those who live or work in Dallas or Ellis Counties or within the City of Arlington; (2) those who live, work, attend school or worship within a 10-mile radius of the credit union's branches in Coppell, Grand Prairie, Highland Village, or Richardson, Texas; (3) residents of Collin, Delta, Denton, Hunt, Johnson, Kaufman, Parker, Rockwall, Tarrant, and Wise through joining the American Consumer Council; (4) employees of the Dallas or Arlington District of the United States Postal Service.
See current membership details

Happy Customer

My experience was awesome! The customer rep took care of me and I am grateful! Thank you! I would recommend if you need a credit union def go to them!

Great Checking Account Perks

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Their Kasasa Checking is a great option if you are looking for a high interest rate checking account, along with free ATM withdrawals. The current interest rate is 2.50% on checking account balances up to $50k. This has been the same rate since I open the checking account over 2 years ago, so you don't have to be concerned about a sneaky interest rate drop after you open the account. Also, ALL ATM fees are reimbursed. This comes in handy in places like casinos or entertainment venues where the transaction fees are $10+ sometimes. You do have to meet a few requirements to get those benefits, but it's things you probably already do with your current checking habits. You have to: register for paperless/electronic statements, have at least 1 ACH transaction (they don't restrict it to direct deposits only, my online bill payments qualify for ACH transactions), lastly you have to have at least 15 transactions using your debit card (you can use it as debit/credit) that are over $5... oh, and I almost forgot, I usually get my check direct deposited 1-2 days earlier than my coworkers. That's a nice unexpected perk. I later found out that a lot of credit unions do this, but only a few advertise it because sometimes the deposit timing can vary depending on when your credit union submits their payroll file to the Federal Reserve. From what I understand is most credit unions will release the funds to your account on the day they receive the notification from the Federal Reserve, versus the deposit date that your employer provides.

They have also recently offered a high yield savings account with an interest rate competitive with the major online savings account banks. I initially wanted to transfer my savings account to this account because the interest rate was the same as what I was getting from Ally Bank, but the interest is compounded monthly at NCU and compounded daily with Ally. If you aren't a finance person, you wouldn't think this made a difference, but it does and can make a significant different if you have a large amount of money deposited.

My only complaint is that they do not have REAL-TIME notifications for your debit card transactions. You get a notification once the transaction has CLEARED, which can sometimes be days later. By that time, if you were having issues with fraudulent transactions, you wouldn't know until they all cleared (unless you check your account daily). There's a few other technology things they can improve on, but over the years I've seen improvement, so I'm guessing they will slowly get to the point to where they can compete with the larger banks when it comes to technology.

Also I ran into an issue not too long ago where a large amount of money that I attempted to transfer to my Wells Fargo account was hung up in some transaction error caused by Wells Fargo. I interacted with multiple staff from NCU and ALL were extremely helpful in making sure I got the money returned to my account. For that reason, I've decided to close my Wells Fargo account and plan to stick with NCU for all of checking account needs.

Their customer service alone is what is keeping me as a customer. Customer service speaks volumes to me.

Convenient Location and good Service

I chose Neighborhood Credit Union due to its convenient location to my home. It was literally right down the street. I had also read the reviews online ahead of time and they had been nothing but stellar. The service was good and I didn't have too many issues with using their website or their mobile app. My only complaint was that I felt that the fees that charged were a bit excessive compared to a national bank brand, but that was offset by the products that they offered to me as a customer. For instance, I have an account with a national bank and they would not approve me for a personal to help pay off some debts that I had incurred, whereas Neighborhood Credit Union was more than happy to help me out. I liked the personal aspect that belonging to a credit union brings over being a faceless name on a page.

Customer Service Stinks

Not helpful and always talking to you like you don't know what you're talking about. Then, when you want a manager...all of a sudden none are available



Health Grade Components

NCUA #67681
Year Chartered1930
Primary Regulator
Profit Margin
Return on Assets - YTD0.31%
Return on Equity - YTD3.05%
Annual Interest Income$15.8MM
Assets and Liabilities
AssetsQ2 2020vs Q2 2019$898.6MM$778.1MM
LoansQ2 2020vs Q2 2019$594.7MM$556.2MM
DepositsQ2 2020vs Q2 2019$797.7MM$684.8MM
Equity CapitalQ2 2020vs Q2 2019$87.9MM$81.5MM
Loan Loss AllowanceQ2 2020vs Q2 2019$6.4MM$5.3MM
Unbacked Noncurrent LoansQ2 2020vs Q2 2019$2.8MM$3.2MM
Real Estate OwnedQ2 2020vs Q2 2019$0$500.00K
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Neighborhood Credit Union Savings Account Rates

0.80%$10k-High Yield Savings
0.10%$100-Christmas Savings
0.10%$100-Looney Tunes Savings Club
0.10%$100-Prize Savings Account
0.10%$100-IRA Share Savings
0.10%$100-Regular Shares
0.10%$100-Other Savings

Neighborhood Credit Union Money Market Rates

0.10%$1k-Money Market Account

Neighborhood Credit Union Checking Account Rates

1.50%*-$50kKasasa Cash
OTHER TIERS: 0.10% $50k+

Neighborhood Credit Union CD Rates

1.30%$2.5k-60 Month CD
1.15%$2.5k-48 Month CD
1.00%$2.5k-36 Month CD
0.80%$1.5k-17 Month Online Savings CD
0.70%$2.5k-18 Month CD
0.70%$2.5k-30 Month CD
0.60%$2.5k-12 Month CD
0.40%$2.5k-6 Month CD
0.40%$500-12 Month Flex CD
0.20%$2.5k-91 Day CD

Neighborhood Credit Union IRA Rates

1.30%$2.5k-60 Month IRA
1.15%$2.5k-48 Month IRA
1.00%$2.5k-36 Month IRA
0.70%$2.5k-18 Month IRA
0.70%$2.5k-30 Month IRA
0.60%$2.5k-12 Month IRA


Dallas Area

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