Featured Savings Rates
Featured Accounts

Neighborhood Credit Union

Popular Accounts at this Credit Union

APYACCOUNT TYPEACCOUNT NAME
2.50%Reward CheckingKasasa Cash
2.00%5-year CD60 Month CD
0.50%1-year CD12 Month Flex CD

Overview / Commentary
214-748-9393
13649 Montfort Dr
Dallas, TX 75240-2521

Neighborhood Credit Union is headquartered in Dallas and is the 37th largest credit union in the state of Texas. It is also the 433rd largest credit union in the nation. It was established in 1930 and as of March of 2016, it had grown to 156 employees and 49,195 members at 11 locations. Neighborhood Credit Union has an A health rating.

Field of Membership Restrictions

Membership is open to those who live or work in Dallas County, Ellis County, the city of Arlington or live, work, worship or attend school within a ten-mile radius of the branches in Coppell, Richardson, Grand Prairie, or Highland Village. Membership is also open to those who are either currently employed or retired from the Dallas or Arlington districts of the U.S. Postal Service or to people living in select counties who are either members of the American Consumer Council or join the American Consumer Council.
See current membership details

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Reviews (5)

Integrity

Fixed my issue very thankful

LOVE Neighborhood Credit Union

Posted by: KristenA | May 19, 2011

Neighborhood Credit Union is one of the best financial institutions I have ever done business with. I used to bank at Bank of America, but I was sick and tired of how I was being treated-- awful. The reason I was initially attracted to Neighborhood Credit Union was because they are the OLDEST credit union in the Dallas Metroplex- that spoke stability to me.

Since I joined Neighborhood Credit Union in 2006, their staff has always been friendly and attentive to my needs. My checking account (Kasasa Cash) with them is pretty awesome too. It's a completely free account and pays me 3.25% APY - they are actually paying me to do business with them. LOVE THEM!

Great place to have my money

Posted by: TnTsMom | Dec 29, 2015

I have been with NCU since I was 16 years old (almost 10 years). I originally came here because they were offering $25 to open an account, if you deposited $25. Customer service is phenomenal. If you have a Kasasa Tunes account and use your debit card 10 times a month they give you $5 free to use on the iTunes or Amazon store. You can earn this every month just by using your debit card for everyday purchases. They offer overdraft loans and lines of credit with cheap payment rates, for when you are in a bind.

Probably Not Worth It...

I jumped on the reward checking offer.  Found out *after* application that the rate had dropped from 3.25% to 3.00%, although I have various written material with both the original and reduced rate.

 

Online app was smooth until it terminated with a membership application which I was prompted to print and send by mail.  Umm, no.  So I walked it into a branch, waited in line for one of two tellers then was directed to "sign in" and wait for someone else.  Ultimately the form I took the time to complete and print was simply shredded and a new one was completed.  What a waste of my time.

 

I was handed several printed items with my social security number, totally unncessarily.  No one seemed to comprehend how this might possibly be a bad idea.

 

Learned that funds availability for check deposits on a new account is...*nine* business days!  Should have gone through this motion sooner.   ACH deposits are processed faster but I don't have a way to do one of those instantly.

 

Logged into the online banking system, was greeted with a form asking for much of the same info I had already provided once, twice, or thrice.  Played along.  Rejected based on "error" (no idea what kind of error) on zip code and email address.

 

I called "member services."  The rep was cheerful but lacked any apparent empowerment or desire to actually do anything at all.  Had me clear out zip code and re-enter, after which that was accepted; I had to specify an email address without a + character for that to be accepted (figured that out myself).  I routinely use a feature of gmail such that gmail users can append a suffix to an email address and track who sells them out.  (name+suffix@gmail.com).  '+' is totally legal in an email address; their validation is broken.

 

Apparently "yeah I know there have been issues with the web site, teehee" is supposed to be some kind of satisfactory resolution.

 

Bottom line:  lots of hassle just to get started, would expect more security awareness from a financial institution, but better than average rate.

Customer Service Suck

Not helpful and always talking to you like you dont know what you're talking about and then when you want a manager...all of a sudden non are available



Health
A

Health Grade Components

Overall
NCUA #67681
Year Chartered1930
Employees156
Primary Regulator
Profit Margin
Return on Assets - YTD1.19%
Return on Equity - YTD9.71%
Annual Interest Income$5.1MM
Assets and Liabilities
AssetsQ1 2016vs Q1 2015$591.4MM$360.0MM
LoansQ1 2016vs Q1 2015$398.1MM$230.8MM
DepositsQ1 2016vs Q1 2015$522.3MM$319.4MM
Equity CapitalQ1 2016vs Q1 2015$60.2MM$34.6MM
Loan Loss AllowanceQ1 2016vs Q1 2015$2.5MM$1.6MM
Unbacked Noncurrent LoansQ1 2016vs Q1 2015$1.9MM$533.00K
Real Estate OwnedQ1 2016vs Q1 2015$1.3MM$1.3MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Neighborhood Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%$100-Christmas Savings
0.15%$100-Looney Tunes Savings Club
0.15%$100-Prize Savings Account
0.15%$100-IRA Share Savings
0.15%$100-Share Savings
0.15%$100-Roth IRA Share Savings
0.15%$100-Coverdell Education Savings Account
0.15%$100-Other Savings

Neighborhood Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%*$10k*-Money Market Account
OTHER TIERS: 0.15% $1k - $10k

Neighborhood Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.50%*-$25kKasasa Cash
OTHER TIERS: 0.20% $25k+

Neighborhood Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%$2,500-60 Month CD
1.60%$2,500-48 Month CD
1.15%$2,500-30 Month CD
0.85%$2,500-18 Month CD
0.75%$2,500-12 Month CD
0.50%$500-12 Month Flex CD
0.40%$2,500-6 Month CD
0.25%$2,500-91 Day CD

Neighborhood Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%$2,500-60 Month Traditional IRA
1.60%$2,500-48 Month Traditional IRA
1.15%$2,500-30 Month Traditional IRA
0.85%$2,500-18 Month Traditional IRA
0.75%$500-12 Month Coverdell Education Savings
0.75%$2,500-12 Month Traditional IRA
Locations

Neighborhood Credit Union has 11 locations. Click to view all Neighborhood Credit Union locations.