Neighborhood Credit Union

Overview / Commentary
13649 Montfort Dr
Dallas, TX 75240-2521

Neighborhood Credit Union is headquartered in Dallas and is the 31st largest credit union in the state of Texas. It is also the 404th largest credit union in the nation. It was established in 1930 and as of June of 2019, it had grown to 191 employees and 56,503 members at 17 locations. Neighborhood Credit Union's savings rates are 4X the national average, and it has an A health rating.

Field of Membership Restrictions

Membership in Neighborhood Credit Union is open to the following: (1) those who live or work in Dallas or Ellis Counties or within the City of Arlington; (2) those who live, work, attend school or worship within a 10-mile radius of the credit union's branches in Coppell, Grand Prairie, Highland Village, or Richardson, Texas; (3) residents of Collin, Delta, Denton, Hunt, Johnson, Kaufman, Parker, Rockwall, Tarrant, and Wise through joining the American Consumer Council; (4) employees of the Dallas or Arlington District of the United States Postal Service.
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Happy Customer

My experience was awesome! The customer rep took care of me and I am grateful! Thank you! I would recommend if you need a credit union def go to them!

Convenient Location and good Service

I chose Neighborhood Credit Union due to its convenient location to my home. It was literally right down the street. I had also read the reviews online ahead of time and they had been nothing but stellar. The service was good and I didn't have too many issues with using their website or their mobile app. My only complaint was that I felt that the fees that charged were a bit excessive compared to a national bank brand, but that was offset by the products that they offered to me as a customer. For instance, I have an account with a national bank and they would not approve me for a personal to help pay off some debts that I had incurred, whereas Neighborhood Credit Union was more than happy to help me out. I liked the personal aspect that belonging to a credit union brings over being a faceless name on a page.

Customer Service Stinks

Not helpful and always talking to you like you don't know what you're talking about. Then, when you want a manager...all of a sudden none are available

Neighborhood Credit Union

Received an email from NCU on July 7th, 2017 stating that they were "making some upgrades to make it easier for customers to make payments"--- September, 2017 I received a report from Trans and Equifax stating that my credit score had dropped due to "late credit card payments". I've never missed a payment on any credit card in my life. All along, I had been receiving confirmation emails from NCU confirming my payments were received. After a long drawn out process, the credit card nightmare has finally been resolved (or so we hope)... and NCU DID "correct/reverse" my derogatory report to the Credit Bureau. Still a pain and hassle.

Just received another email from them stating the exact same thing is fixing to happen with my car note. I went to "contact agent" for any questions (listed in the email) and NCU website says, "This is somewhat embarrassing, isn't it"?

Wish me luck!!!!!!!!!!!!



Health Grade Components

NCUA #67681
Year Chartered1930
Primary Regulator
Profit Margin
Return on Assets - YTD1%
Return on Equity - YTD9.41%
Annual Interest Income$16.8MM
Assets and Liabilities
AssetsQ2 2019vs Q2 2018$778.1MM$670.6MM
LoansQ2 2019vs Q2 2018$556.2MM$495.1MM
DepositsQ2 2019vs Q2 2018$684.8MM$586.7MM
Equity CapitalQ2 2019vs Q2 2018$81.5MM$72.6MM
Loan Loss AllowanceQ2 2019vs Q2 2018$5.3MM$4.9MM
Unbacked Noncurrent LoansQ2 2019vs Q2 2018$3.2MM$2.4MM
Real Estate OwnedQ2 2019vs Q2 2018$500.00K$526.00K
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Always verify rates and promotions with the bank or credit union. We are not Neighborhood Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Neighborhood Credit Union Savings Account Rates

2.00%$10k-High Yield Savings
0.20%$100-Christmas Savings
0.15%$100-Looney Tunes Savings Club
0.15%$100-Prize Savings Account
0.15%$100-IRA Share Savings
0.15%$100-Regular Shares
0.15%$100-Other Savings

Neighborhood Credit Union Money Market Rates

0.20%*$10k*-Money Market Account
OTHER TIERS: 0.15% $1k - $10k

Neighborhood Credit Union Checking Account Rates

2.50%*-$50kKasasa Cash
OTHER TIERS: 0.20% $50k+

Neighborhood Credit Union CD Rates

2.30%$2.5k-30 Month CD
2.30%$2.5k-48 Month CD
2.30%$2.5k-60 Month CD
2.30%$2.5k-36 Month CD
2.25%$1.5k-17 Month Online Savings CD
2.15%$2.5k-18 Month CD
1.75%$2.5k-12 Month CD
1.25%$2.5k-6 Month CD
1.25%$500-12 Month Flex CD
1.00%$2.5k-91 Day CD

Neighborhood Credit Union IRA Rates

2.30%$2.5k-30 Month IRA
2.30%$2.5k-48 Month IRA
2.30%$2.5k-60 Month IRA
2.30%$2.5k-36 Month IRA
2.15%$2.5k-18 Month IRA
1.75%$2.5k-12 Month IRA


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