Featured Savings Rates
Featured Accounts

Neighborhood Credit Union

Popular Accounts at this Credit Union

APYACCOUNT TYPEACCOUNT NAME
2.50%Reward CheckingKasasa Cash
1.60%18-month CD17 Month Online Savings CD
2.15%5-year CD60 Month CD

Overview / Commentary
214-748-9393
13649 Montfort Dr
Dallas, TX 75240-2521

Neighborhood Credit Union is headquartered in Dallas and is the 39th largest credit union in the state of Texas. It is also the 446th largest credit union in the nation. It was established in 1930 and as of December of 2016, it had grown to 171 employees and 48,263 members at 11 locations. Neighborhood Credit Union has an A+ health rating.

Field of Membership Restrictions

Membership in Neighborhood Credit Union is open to the following: (1) those who live or work in Dallas or Ellis Counties or within the City of Arlington; (2) those who live, work, attend school or worship within a 10-mile radius of the credit union's branches in Coppell, Grand Prairie, Highland Village, or Richardson, Texas; (3) residents of Collin, Delta, Denton, Hunt, Johnson, Kaufman, Parker, Rockwall, Tarrant, and Wise through joining the American Consumer Council; (4) employees of the Dallas or Arlington District of the United States Postal Service.
See current membership details

Related Posts

Neighborhood CU (TX) Doubles Kasasa Cash Balance Cap To $50k - 3/22/2017

Neighborhood CU (TX) has doubled the qualifying balance cap on its Kasasa Cash account to $50k, while maintaining its 2.50% APY. Requires a minimum $100 opening deposit.

Neighborhood CU (TX) Offers 17-Month Online Add-On CD - 3/17/2017

Neighborhood CU (TX) is offering a 17-month Online Savings CD (1.60% APY, $1.5k min). Additional deposits (minimum of $25) are allowed throughout the term of the CD.

View all posts from:


Reviews (8)

Happy Customer

My experience was awesome! The customer rep took care of me and I am grateful! Thank you! I would recommend if you need a credit union def go to them!

Neighborhood Credit Union Lancaster Tx

I had a very pleasant experience with this Credit Union, from the moment I got to the door the guard on duty was very polite, he said good day and opened the door for me. The ladies at the desk were all very courteous, pleasant and helpful. I was helped with my specific transaction by the branch manager, she was very helpful, very knowledgeable and was very diligent in answering all my questions and explaining everything to me. I am completely impressed by the service and ambience provided at this facility. They are definitely angels showing their halos and their wings. I will recommend this credit union to anyone. Thank you Neighborhood Credit Union.

Integrity

Fixed my issue very thankful

LOVE Neighborhood Credit Union

Posted by: KristenA | May 19, 2011

Neighborhood Credit Union is one of the best financial institutions I have ever done business with. I used to bank at Bank of America, but I was sick and tired of how I was being treated-- awful. The reason I was initially attracted to Neighborhood Credit Union was because they are the OLDEST credit union in the Dallas Metroplex- that spoke stability to me.

Since I joined Neighborhood Credit Union in 2006, their staff has always been friendly and attentive to my needs. My checking account (Kasasa Cash) with them is pretty awesome too. It's a completely free account and pays me 3.25% APY - they are actually paying me to do business with them. LOVE THEM!

Great place to have my money

Posted by: TnTsMom | Dec 29, 2015

I have been with NCU since I was 16 years old (almost 10 years). I originally came here because they were offering $25 to open an account, if you deposited $25. Customer service is phenomenal. If you have a Kasasa Tunes account and use your debit card 10 times a month they give you $5 free to use on the iTunes or Amazon store. You can earn this every month just by using your debit card for everyday purchases. They offer overdraft loans and lines of credit with cheap payment rates, for when you are in a bind.

Probably Not Worth It...

I jumped on the reward checking offer.  Found out *after* application that the rate had dropped from 3.25% to 3.00%, although I have various written material with both the original and reduced rate.

 

Online app was smooth until it terminated with a membership application which I was prompted to print and send by mail.  Umm, no.  So I walked it into a branch, waited in line for one of two tellers then was directed to "sign in" and wait for someone else.  Ultimately the form I took the time to complete and print was simply shredded and a new one was completed.  What a waste of my time.

 

I was handed several printed items with my social security number, totally unncessarily.  No one seemed to comprehend how this might possibly be a bad idea.

 

Learned that funds availability for check deposits on a new account is...*nine* business days!  Should have gone through this motion sooner.   ACH deposits are processed faster but I don't have a way to do one of those instantly.

 

Logged into the online banking system, was greeted with a form asking for much of the same info I had already provided once, twice, or thrice.  Played along.  Rejected based on "error" (no idea what kind of error) on zip code and email address.

 

I called "member services."  The rep was cheerful but lacked any apparent empowerment or desire to actually do anything at all.  Had me clear out zip code and re-enter, after which that was accepted; I had to specify an email address without a + character for that to be accepted (figured that out myself).  I routinely use a feature of gmail such that gmail users can append a suffix to an email address and track who sells them out.  (name+suffix@gmail.com).  '+' is totally legal in an email address; their validation is broken.

 

Apparently "yeah I know there have been issues with the web site, teehee" is supposed to be some kind of satisfactory resolution.

 

Bottom line:  lots of hassle just to get started, would expect more security awareness from a financial institution, but better than average rate.

Poor Customer Service

Every since i have opened my account more than once they have charged me what is called an "Overdraft Fee" when there is Plenty of money in the account. I keep a record book of my transactions and also don't let my balance get under a certain amount. So I've had to ask several times for my money back because of this, And it is always like pulling teeth, they act like its my fault when the account had well over even the amount of the fee. Every single time. While I do keep my balance up, no one can simply afford for a random 31$ to just disappear from their account, nor should they stand for it if it is not warranted. My issue with their customer service is not the fees coming out, it is that they do not take responsibility when they come out by a mistake, they simply are making money off of me rather than treating me as a member of their credit union.

Naturally when i got INTO the branch they are so kind and nice, they go above and beyond. It is the call center/online customer service that completely lacks any regard of right and wrong. It is highly disappointing.

Customer Service Stinks

Not helpful and always talking to you like you don't know what you're talking about. Then, when you want a manager...all of a sudden none are available



Health
A+

Health Grade Components

Overall
NCUA #67681
Year Chartered1930
Employees171
Primary Regulator
Profit Margin
Return on Assets - YTD0.96%
Return on Equity - YTD8.94%
Annual Interest Income$22.2MM
Assets and Liabilities
AssetsQ4 2016vs Q4 2015$596.2MM$392.8MM
LoansQ4 2016vs Q4 2015$433.8MM$284.0MM
DepositsQ4 2016vs Q4 2015$522.2MM$347.5MM
Equity CapitalQ4 2016vs Q4 2015$63.8MM$37.8MM
Loan Loss AllowanceQ4 2016vs Q4 2015$3.2MM$2.4MM
Unbacked Noncurrent LoansQ4 2016vs Q4 2015$2.6MM$1.1MM
Real Estate OwnedQ4 2016vs Q4 2015$0$1.3MM
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Neighborhood Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%$100-Christmas Savings
0.15%$100-Looney Tunes Savings Club
0.15%$100-Prize Savings Account
0.15%$100-IRA Share Savings
0.15%$100-Share Savings
0.15%$100-Roth IRA Share Savings
0.15%$100-Coverdell Education Savings Account
0.15%$100-Other Savings

Neighborhood Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%*$10k*-Money Market Account
OTHER TIERS: 0.15% $1k - $10k

Neighborhood Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.50%*-$50kKasasa Cash
OTHER TIERS: 0.20% $50k+

Neighborhood Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.15%$2,500-60 Month CD
1.70%$2,500-48 Month CD
1.60%$1,500-17 Month Online Savings CD
1.25%$2,500-30 Month CD
0.85%$2,500-18 Month CD
0.75%$2,500-12 Month CD
0.50%$500-12 Month Flex CD
0.40%$2,500-6 Month CD
0.25%$2,500-91 Day CD

Neighborhood Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.15%$2,500-60 Month Traditional IRA
1.70%$2,500-48 Month Traditional IRA
1.25%$2,500-30 Month Traditional IRA
0.85%$2,500-18 Month Traditional IRA
0.75%$500-12 Month Coverdell Education Savings
0.75%$2,500-12 Month Traditional IRA
Locations

Neighborhood Credit Union has 11 locations. Click to view all Neighborhood Credit Union locations.