New Carlisle Federal Savings Bank

A friendly small town bank

My experience with this bank has been pretty good. The staff are friendly and know you by name. They remember you and are always pleasant. However, it's expensive to use ATMs that aren't their own...which there is only one ATM in my town and the surrounding area that I can use. So every time I need to use an ATM I have to pay a fee. Their hours are pretty bad, and as a third shift worker, it is difficult to visit them in person. If there's a problem, you have to wait til the next day to call them, and they aren't open at all on Sundays. Their website is good for the most part. I do most transactions with my debit card. However, the website goes down a lot at night, which is frustrating. When it comes to competitive products, they lack what many other bigger banks offer. For example, so banks let you take a picture of your check and then it get deposited. But my bank doesn't offer that, they are pretty old school. Also, they took away my savings account because I withdrew from it too much and made it a second checking account. They caused me to be late on a credit card payment because they canceled an automatic withdraw from my checking account without telling me or contacting me. Still, it's close to where I live, the staff are friendly, I haven't had any problems with security, so I'd say overall it's a decent bank to use.