Northfield Savings Bank is headquartered in Northfield and is the 2nd largest bank in the state of Vermont. It is also the 834th largest bank in the nation. It was established in 1867 and as of December of 2015, it had grown to 157 employees at 13 locations. Northfield Savings Bank has an A+ health rating.
The people at NSB are super nice, cordial, and downright friendly. Great aspects of customer service, however, I'm quite disappointed in the follow through and service I've received in the past 20 months of being a customer. My accounts were completely backwards when I opened them (I received checks with both of our names on the individual account I opened for myself, and no debit cards to either, although my husband received one, but we didn't request one for him). When the automatic roll over protection was offered, everything got screwed up again, and it took a minimum of 5 calls on two separate accounts to correct the issue. Again, everyone has been very nice and accommodating, but it feels like there is zero follow through on just about any request. Last week I visited my local branch on my lunch break to inquire about opening a savings account for some gift funds we received toward the purchase of a new home. I was in a hurry, and advised that they would set up the account for me "because we have everything we need on file - you just need to come in and sign and make your deposit - we'll call you when it's all set up." I'm betting when I walk through the door tomorrow to complain, no one will have a clue what I'm talking about.
Probably going to be changing institutions at that point.
|FDIC Certificate #||14140|
|Return on Assets - YTD||0.53%|
|Return on Equity - YTD||4.24%|
|Annual Interest Income||$28.1MM|
|Assets and Liabilities|
|Assets||Q4 2015vs Q4 2014||$861.8MM$795.0MM|
|Loans||Q4 2015vs Q4 2014||$618.8MM$550.0MM|
|Deposits||Q4 2015vs Q4 2014||$594.5MM$560.0MM|
|Equity Capital||Q4 2015vs Q4 2014||$104.2MM$99.8MM|
|Loan Loss Allowance||Q4 2015vs Q4 2014||$7.0MM$6.5MM|
|Unbacked Noncurrent Loans||Q4 2015vs Q4 2014||$2.8MM$3.3MM|
|Real Estate Owned||Q4 2015vs Q4 2014||$0$0|
Rates for Northfield Savings Bank are currently being reviewed.