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4100 Pan American FWY NE
Albuquerque, NM 87107

Nusenda Credit Union is headquartered in Albuquerque and is the 2nd largest credit union in the state of New Mexico. It is also the 120th largest credit union in the nation. It was established in 1936 and as of June of 2016, it had grown to 440 employees and 163,954 members at 19 locations. Nusenda Credit Union has an A health rating.

Field of Membership Restrictions

Membership in Nusenda Credit Union is open to those who live, work, worship, or attend school in Socorro, Taos, or Valencia County. (Membership requirements are listed in the credit union's online application)
See current membership details

Reviews (5)


I have had nothing but great experiences with this bank. It is easy to set up an account with them and the customer service is outstanding. I once had an issue with fraud, my paypal account was hacked and all the funds from my credit union account were withdrawn. They were extremely prompt to work with me to rectify the situation. I really appreciate that they didn't hassle me or make me feel like I was lying or that it was my fault.

Overall New Mexico Educators Credit Union is a fantastic credit union.

Absolute Nightmare

I have a had the worst experience I have had with any company at this branch. I have been banking with Nusenda for years. I went in to take out a car loan a few months ago. Aside from the actual process being stressful as the financial advisor did not get back to me, or the car dealership in a timely manner until I would call and ask the answering service to have her respond, she forgot/neglected to add the extended warranty I had requested in person several times and via email. We had conversations about how I had this warranty on my current vehicle at the time and it is the reason I wanted to lend from Nusenda again. A few months later I have to take my car in to the shop and I discover that I do not in fact have the warranty I requested. I go in to the bank the next day, they have to refinance my entire loan (before I have even made a first payment!) in order to add the warranty that she forgot to add. When I go in to get the paperwork the next day, I see that they had signed me up for the wrong warranty! They had to refinance the loan for a SECOND TIME to fix this mistake. When they tell me I should be able to get the car fixed now and to have the mechanic call the insurance company for approval, the claim is declined because the warranty wasn't processed before the mechanic had called to find out there was no warranty. Absolutely ridiculous. I have had to continually call, email, barely getting any responses. They have the email where I requested the warranty, have admitted that they made mistakes, yet they have still not fixed the situation and I am still without a vehicle, as they keep telling me that it will just take a couple of days to fix, over and over. Now they say that the bank will likely not be able to fix their mistake and I am SOL. I used to recommend them to everyone looking to finance a car, that will NOT be happening now. I will tell this experience to anyone interested in them. This has been an absolute nightmare dealing with this.

Take Time To Shop Around

Not happy with Nusena (formerly NM Educators). In January, 2016, they changed over to a "new and improved" internet computer system; it took me over 4 hours to get my three accounts up and running afterward. They pay .35% on an IRA account--that's terribly uncompetitive! Ally, for example, offers 1%, plus a bonus if you transfer from another IRA account. Shop around--there are lots of CUs and banks out there.

May Be Worst Credit Union Ever

I have been a member of Nusenda for only a few weeks, and in that short period of time I have had a number of curious - and one miserable - experiences.

1) First of all, when I opened the account online, I was only able to deposit $1,000 from my old credit union. When I asked why, they said that it was for security reasons. What? Ether the money is transferred or it isn’t. This is a case of dubious and bogus security.

2) After I opened the account, I tried to transfer money from my old credit union to Nusenda. There is no way to do this. I was told to “deposit a check.” It is now 8 days after I did that, and the check still has not cleared, even though my old credit union shows it was transferred 6 days ago. (Why in this day and age a transfer takes any more than 30 seconds is beyond me.) Note that I have opened accounts at two other credit unions and they were able to transfer funds immediately from other credit unions.

3) I have most of my money in a Vanguard account. When I get dividends and interest, I transfer them into my credit union account. That is what I live on. I established the account linkup between Vanguard and Nusenda, and then attempted to transfer money from Vanguard into my Nusenda account. The transfer failed, apparently because Vanguard had not quite finished verifying the Nusenda account. Nusenda then charged me $21 for a “failed debit withdrawal.” I went into Nusenda and complained that I did not attempt a debit withdrawal, I attempted a deposit. I was told “tough,” and was told to take it up wit Vanguard. When I asked why I was charged $21, I was told it was a processing fee. I said, “But it is just two computers talking to each other.” The person shrugged. I said, “I am going to close the account, one that would have had $80,000 in deposits.” He shrugged again.

4) Curious fun fact. I set this up as a TOD (Transfer on Death) account. I am 63, and I want this account to avoid probate. But when I logged in, there was no way to see who the TOD beneficiary is, or a way to change it. When I asked about this, they said, oh, just email us and we will tell you who the beneficiary is. What? No one else that I know of does this. And there is no way to set up a secondary beneficiary.

5) In the very brief time that I have been a “member,” their web site has been down for maintenance three times (!).

I sent them an "internal email" telling them of my experience, and they never replied.

I suspect that Nusenda is Walter White’s credit union. Avoid at all costs.

Big Bank Disguised As A Friendly Credit Union

Posted by: becca_nm | Dec 3, 2011

Bank puts layers of employees between customers and decision making managers. Specific issues with NMEFCU over one year of banking:

- Charged overdraft fees twice when account was not overdrawn. Bank refused to reverse charges.

- Fradulent charges on Visa debit card - Bank refunded one charge but not a second identical charge. Card services manager makes decisions based on her opinion rather than Visa or bank policies. 

- Another customer's deposits of $4,000 was put in my checking and saving accounts. For some reason I stuck on the phone with the bank and on hold for 45 minutes trying to resolve the issue and convince them it was someone else's money.

- Branch and service managers have poor and even rude customer service attitudes. I've felt humiliated and degraded repeatedly when working with NM Educators Federal Credit Union.

In summary: I was very excited to swtich from a big bank to a local credit union. However, I don't feel like I have a voice with the bank or my money is safe. Oddly enough, I felt safer with the big bank. Am switching to US New Mexico Federal Credit Union - my friends are giving it good reviews. 


Health Grade Components

NCUA #948
Year Chartered1936
Primary Regulator
Profit Margin
Return on Assets - YTD0.94%
Return on Equity - YTD9.29%
Annual Interest Income$31.1MM
Assets and Liabilities
AssetsQ2 2016vs Q2 2015$1.77B$1.64B
LoansQ2 2016vs Q2 2015$1.39B$1.16B
DepositsQ2 2016vs Q2 2015$1.56B$1.43B
Equity CapitalQ2 2016vs Q2 2015$178.7MM$164.7MM
Loan Loss AllowanceQ2 2016vs Q2 2015$8.7MM$6.8MM
Unbacked Noncurrent LoansQ2 2016vs Q2 2015$6.4MM$6.9MM
Real Estate OwnedQ2 2016vs Q2 2015$163.00K$163.00K
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Nusenda Credit Union Savings Account Rates

0.35%--IRA Share
0.35%--CESA Share
0.30%--Holiday Club
0.30%--Vacation Club
0.15%*$10k*-Regular Savings
OTHER TIERS: 0.10% $100 - $10k
0.05%$2k-Transaction Savings

Nusenda Credit Union Money Market Rates

0.20%*$25k*-Money Market Account
OTHER TIERS: 0.10% $2,500 - $25k

Nusenda Credit Union Checking Account Rates

0.25%*$100k*-Dividend Checking
OTHER TIERS: 0.05% $2,500 - $10k | 0.10% $10k - $25k | 0.20% $25k - $100k

Nusenda Credit Union CD Rates

1.60%*$25k*-60 Months CD
OTHER TIERS: 1.50% $1k - $10k | 1.55% $10k - $25k
1.50%*$10k*-36 Months CD
OTHER TIERS: 0.85% $1k - $10k
1.26%$10k-36 Months Bump Rate CD
1.20%*$25k*-48 Months CD
OTHER TIERS: 1.10% $1k - $10k | 1.15% $10k - $25k
0.75%$10k-18 Months Bump Rate CD
0.50%$1k-24 Months CD
0.35%$1k-12 Months CD
0.20%$1k-6 Months CD
0.15%$1k-3 Months CD

Nusenda Credit Union IRA Rates

1.60%*$25k*-60 Months IRA
OTHER TIERS: 1.50% $1k - $10k | 1.55% $10k - $25k
1.50%*$10k*-36 Months IRA
OTHER TIERS: 0.85% $1k - $10k
1.26%$10k-36 Months Bump Rate IRA
1.20%*$25k*-48 Months IRA
OTHER TIERS: 1.10% $1k - $10k | 1.15% $10k - $25k
0.75%$10k-18 Months Bump Rate IRA
0.50%$500-24 Months IRA
0.35%$500-12 Months IRA
0.20%$500-6 Months IRA
0.15%$500-3 Months IRA

Nusenda Credit Union has 19 locations. Click to view all Nusenda Credit Union locations.