Nusenda Credit Union

Overview / Commentary
4100 Pan American FWY NE
Albuquerque, NM 87107

Nusenda Credit Union is headquartered in Albuquerque and is the largest credit union in the state of New Mexico. It is also the 79th largest credit union in the nation. It was established in 1936 and as of March of 2024, it had grown to 794 employees and 272,672 members at 28 locations. Nusenda Credit Union's money market rates are 7X the national average, and it has a B+ health rating.

Field of Membership Restrictions

Membership in Nusenda Credit Union is open to all New Mexico residents by joining the New Mexico Wilderness Alliance ($35 membership fee). Membership is also open to those who live, work, worship, or attend school in the New Mexico counties of Dona Ana, Luna, Otero, Sierra, Socorro, Taos, or Valencia. (Membership requirements are listed in the credit union's online application)
See current membership details

Reviews (8)

A good place to bank

I had both a savings and checking account with Nusenda and overall, it was a good experience. I once wrote a check for rent from the account that was about to bounce, and they called me to give me a chance to rectify the issue before allowing the check to be cashed. They also reversed overdraft fees a couple of times after I asked and offered them an explanation for why I was overdrawn. Every time I've entered the branch near my home, they've been polite and courteous to me. The setup process for getting an online account was kind of confusing, but I imagine they've fixed that since I was a member. Once I had an account, I found it relatively easy to use.

I like Nusenda

Posted by: |

I've been pleased with Nusenda's checking. There's no fees and no minimum, assuming you waive paper statements. (Monthly statements are still accessible in .PDF format.) At the local Lomas Blvd. branch, I've found staff to be friendly and helpful. The teller lines can get a bit long during peak check cashing times, but at least the coffee's free. (And I use direct deposit so it rarely effects me.)


I have had nothing but great experiences with this bank. It is easy to set up an account with them and the customer service is outstanding. I once had an issue with fraud, my paypal account was hacked and all the funds from my credit union account were withdrawn. They were extremely prompt to work with me to rectify the situation. I really appreciate that they didn't hassle me or make me feel like I was lying or that it was my fault.

Overall New Mexico Educators Credit Union is a fantastic credit union.

Overall Positive, But Current Rates Not Competitive

Posted by: |

I've had Nusenda accounts for years but will be moving on:
1) personal savings account with bare minimum on deposit, just to have a safe deposit box costing a modest $15/year. I'll be moving out of the area and will have to settle with a new bank that charges $60/year for the same size box.
2) business checking account for a small LLC; as the business savings increased I put most in a 11 month CD with Nusenda at a decent rate. I am moving the checking account functions to a CFG Bank Money Manager account that is earning 4.37% interest, so I will invest the CD funds elsewhere when the CD matures and say goodbye to Nusenda.
They have consistently been polite when I have come in to access the safe deposit box, and I haven't had any difficulties using their website.

Remember This Review When They Do The Same To You

Posted by: |

This is the absolute worst "bank" in the world. Zero ethics and accountability. I work with banks everyday and I would rather work with B of A. Yes this local CU is worse than any bank I have ever worked with. They need investigated for their credit reporting practices. As well as truth in lending. Stay far away from them.

Nusenda Is Terrible

Posted by: |

Where do I begin, this is my husbands bank. After getting married and joining accounts and finances we decided to go with this bank. A regret is the least.... we purchased a vehicle in 2018, we started getting notice about the vehicle not having insurance. We send proof and still getting notices make two trips to Nusenda bank on Unser twice. Thinking this is long and done our vehicle payment went up by 150 dollars a month. Checked the statements and they added there own insurance to the vehicle putting another 7k on top of what we signed for. Going back to the bank now with the portfolio of the insurance they take off only 3k and said the vehicle was not covered in some months and still have not removed the money they added. We paid 150 for a year and the payment dropped to the amount we originally signed for. With the debit card and bank is terrible as well. I had my card decline at Costco called number on the back of the card said to try back on business hours. This was a Friday evening after hours, had I been out of state or on travel and this happened I’d be in trouble. I been furloughed due to covid and I have a personal loan with Nusenda, they didn’t extend or help with my financial situation with the loan. But I did inform them that was able to make a payment because my home is most important. They took the loan payment when I have my house payment pending. So do yourself the run around the waste of money and time and stick to another bank. I banked with USAA before and I never had this problem ever. And if you have to depute anything like charges it has to post and they do investigation.

Terrible Experience. Misleading Info. AVOID.

I wanted to open a Nusenda account on 3/15/2018. I paid $35 to the New Mexico Wilderness Alliance to qualify for membership. Nusenda did a hard pull on my credit and then said I had to come into a branch to open an account. What a load of garbage! This is in direct conflict with what they claim online.

Take Time To Shop Around

Not happy with Nusena (formerly NM Educators). In January, 2016, they changed over to a "new and improved" internet computer system; it took me over 4 hours to get my three accounts up and running afterward. They pay .35% on an IRA account--that's terribly uncompetitive! Ally, for example, offers 1%, plus a bonus if you transfer from another IRA account. Shop around--there are lots of CUs and banks out there.


Health Grade Components

NCUA #948
Year Chartered1936
Primary Regulator
Profit Margin
Return on Assets - YTD0.32%
Return on Equity - YTD4.02%
Annual Interest Income$61.9MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$5.1B$4.14B
LoansQ1 2024vs Q1 2023$3.19B$2.77B
DepositsQ1 2024vs Q1 2023$3.99B$3.58B
Equity CapitalQ1 2024vs Q1 2023$375.7MM$350.4MM
Loan Loss AllowanceQ1 2024vs Q1 2023$28.5MM$26.1MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$14.9MM$8.8MM
Real Estate OwnedQ1 2024vs Q1 2023$0$0
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Always verify rates and promotions with the bank or credit union. We are not Nusenda Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Nusenda Credit Union Savings Account Rates

4.90%$5-Holiday Club
4.50%$5-Vacation Club
0.35%$100-Non-Transaction Share
0.35%$5-IRA Share

Nusenda Credit Union Money Market Rates

3.00%*$5m*-Money Market Account
OTHER TIERS: 0.35% $2.5k - $25k | 2.00% $25k - $50k | 2.05% $50k - $75k | 2.15% $75k - $100k | 2.50% $100k - $200k | 2.75% $200k+

Nusenda Credit Union Checking Account Rates

0.35%$2.5k-Dividend Checking

Nusenda Credit Union CD Rates

4.85%$1k-3 Month CD
4.75%$1k-6 Month CD
4.50%$1k-12 Month CD
4.15%$25k-18 Month CD Special
3.75%$1k-24 Month CD
3.50%$1k-36 Month Bump Rate CD
3.10%$1k-60 Month CD
3.05%$1k-48 Month CD

Nusenda Credit Union IRA Rates

4.85%$500-3 Month IRA
4.75%$500-6 Month IRA
4.50%$500-12 Month IRA
4.15%$500-18 Month IRA
3.75%$500-24 Month IRA
3.50%$500-36 Month Bump Rate IRA
3.10%$500-60 Month IRA
3.05%$500-48 Month IRA


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