Nusenda Credit Union is headquartered in Albuquerque and is the 2nd largest credit union in the state of New Mexico. It is also the 113th largest credit union in the nation. It was established in 1936 and as of June of 2019, it had grown to 504 employees and 205,796 members at 20 locations. Nusenda Credit Union's CD rates are 94% higher than the national average, and it boasts an A+ health rating.
Membership in Nusenda Credit Union is open to anyone through joining the New Mexico Wilderness Alliance ($35 membership fee). Membership is also open to those who live, work, worship, or attend school in Socorro, Taos, or Valencia County. (Membership requirements are listed in the credit union's online application)
See current membership details
I had both a savings and checking account with Nusenda and overall, it was a good experience. I once wrote a check for rent from the account that was about to bounce, and they called me to give me a chance to rectify the issue before allowing the check to be cashed. They also reversed overdraft fees a couple of times after I asked and offered them an explanation for why I was overdrawn. Every time I've entered the branch near my home, they've been polite and courteous to me. The setup process for getting an online account was kind of confusing, but I imagine they've fixed that since I was a member. Once I had an account, I found it relatively easy to use.
I've been pleased with Nusenda's checking. There's no fees and no minimum, assuming you waive paper statements. (Monthly statements are still accessible in .PDF format.) At the local Lomas Blvd. branch, I've found staff to be friendly and helpful. The teller lines can get a bit long during peak check cashing times, but at least the coffee's free. (And I use direct deposit so it rarely effects me.)
I have had nothing but great experiences with this bank. It is easy to set up an account with them and the customer service is outstanding. I once had an issue with fraud, my paypal account was hacked and all the funds from my credit union account were withdrawn. They were extremely prompt to work with me to rectify the situation. I really appreciate that they didn't hassle me or make me feel like I was lying or that it was my fault.
Overall New Mexico Educators Credit Union is a fantastic credit union.
I wanted to open a Nusenda account on 3/15/2018. I paid $35 to the New Mexico Wilderness Alliance to qualify for membership. Nusenda did a hard pull on my credit and then said I had to come into a branch to open an account. What a load of garbage! This is in direct conflict with what they claim online.
Not happy with Nusena (formerly NM Educators). In January, 2016, they changed over to a "new and improved" internet computer system; it took me over 4 hours to get my three accounts up and running afterward. They pay .35% on an IRA account--that's terribly uncompetitive! Ally, for example, offers 1%, plus a bonus if you transfer from another IRA account. Shop around--there are lots of CUs and banks out there.
Overall | |
---|---|
NCUA # | 948 |
Year Chartered | 1936 |
Employees | 504 |
Primary Regulator |
Profit Margin | |
---|---|
Return on Assets - YTD | 1.73% |
Return on Equity - YTD | 16.28% |
Annual Interest Income | $48.2MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q2 2019vs Q2 2018 | $2.41B$2.21B |
Loans | Q2 2019vs Q2 2018 | $1.87B$1.77B |
Deposits | Q2 2019vs Q2 2018 | $2.11B$1.95B |
Equity Capital | Q2 2019vs Q2 2018 | $253.8MM$225.2MM |
Loan Loss Allowance | Q2 2019vs Q2 2018 | $13.1MM$12.9MM |
Unbacked Noncurrent Loans | Q2 2019vs Q2 2018 | $6.5MM$7.7MM |
Real Estate Owned | Q2 2019vs Q2 2018 | $0$101.00K |
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
1.00% | $5 | - | Holiday Club | ||
1.00% | $5 | - | Vacation Club | ||
0.35% | $5 | - | IRA Share | ||
0.15%* | $10k* | - | Regular Savings | ||
OTHER TIERS: 0.10% → $100 - $10k | |||||
0.05% | $2k | - | Transaction Savings |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
0.55%* | $200k* | - | Money Market Account | ||
OTHER TIERS: 0.20% → $2.5k - $25k | 0.30% → $25k - $50k | 0.35% → $50k - $75k | 0.45% → $75k - $100k | 0.50% → $100k - $200k |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
---|---|---|---|---|---|
0.25%* | $100k* | - | Dividend Checking | ||
OTHER TIERS: 0.05% → $2.5k - $10k | 0.10% → $10k - $25k | 0.20% → $25k - $100k |