Nusenda Credit Union
Popular Accounts at this Credit Union
| APY | ACCOUNT TYPE | ACCOUNT NAME |
|---|---|---|
| 1.65% | 5-year CD | 60 Month CD 1.55% - National Average |
| 0.40% | 1-year CD | 12 Month CD 0.62% - National Average |
| 0.05% | Savings | Transaction Savings |
Nusenda Credit Union is headquartered in Albuquerque and is the 2nd largest credit union in the state of New Mexico. It is also the 120th largest credit union in the nation. It was established in 1936 and as of June of 2017, it had grown to 464 employees and 173,919 members at 19 locations. Nusenda Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Nusenda Credit Union is open to those who live, work, worship, or attend school in Socorro, Taos, or Valencia County. (Membership requirements are listed in the credit union's online application)
See current membership details
| Featured Account Options | SPONSORED LISTINGS | ||||
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A good place to bank
I had both a savings and checking account with Nusenda and overall, it was a good experience. I once wrote a check for rent from the account that was about to bounce, and they called me to give me a chance to rectify the issue before allowing the check to be cashed. They also reversed overdraft fees a couple of times after I asked and offered them an explanation for why I was overdrawn. Every time I've entered the branch near my home, they've been polite and courteous to me. The setup process for getting an online account was kind of confusing, but I imagine they've fixed that since I was a member. Once I had an account, I found it relatively easy to use.
I like Nusenda
I've been pleased with Nusenda's checking. There's no fees and no minimum, assuming you waive paper statements. (Monthly statements are still accessible in .PDF format.) At the local Lomas Blvd. branch, I've found staff to be friendly and helpful. The teller lines can get a bit long during peak check cashing times, but at least the coffee's free. (And I use direct deposit so it rarely effects me.)
great
I have had nothing but great experiences with this bank. It is easy to set up an account with them and the customer service is outstanding. I once had an issue with fraud, my paypal account was hacked and all the funds from my credit union account were withdrawn. They were extremely prompt to work with me to rectify the situation. I really appreciate that they didn't hassle me or make me feel like I was lying or that it was my fault.
Overall New Mexico Educators Credit Union is a fantastic credit union.
Absolute Nightmare
I have a had the worst experience I have had with any company at this branch. I have been banking with Nusenda for years. I went in to take out a car loan a few months ago. Aside from the actual process being stressful as the financial advisor did not get back to me, or the car dealership in a timely manner until I would call and ask the answering service to have her respond, she forgot/neglected to add the extended warranty I had requested in person several times and via email. We had conversations about how I had this warranty on my current vehicle at the time and it is the reason I wanted to lend from Nusenda again. A few months later I have to take my car in to the shop and I discover that I do not in fact have the warranty I requested. I go in to the bank the next day, they have to refinance my entire loan (before I have even made a first payment!) in order to add the warranty that she forgot to add. When I go in to get the paperwork the next day, I see that they had signed me up for the wrong warranty! They had to refinance the loan for a SECOND TIME to fix this mistake. When they tell me I should be able to get the car fixed now and to have the mechanic call the insurance company for approval, the claim is declined because the warranty wasn't processed before the mechanic had called to find out there was no warranty. Absolutely ridiculous. I have had to continually call, email, barely getting any responses. They have the email where I requested the warranty, have admitted that they made mistakes, yet they have still not fixed the situation and I am still without a vehicle, as they keep telling me that it will just take a couple of days to fix, over and over. Now they say that the bank will likely not be able to fix their mistake and I am SOL. I used to recommend them to everyone looking to finance a car, that will NOT be happening now. I will tell this experience to anyone interested in them. This has been an absolute nightmare dealing with this.
Take Time To Shop Around
Not happy with Nusena (formerly NM Educators). In January, 2016, they changed over to a "new and improved" internet computer system; it took me over 4 hours to get my three accounts up and running afterward. They pay .35% on an IRA account--that's terribly uncompetitive! Ally, for example, offers 1%, plus a bonus if you transfer from another IRA account. Shop around--there are lots of CUs and banks out there.
May Be Worst Credit Union Ever
I have been a member of Nusenda for only a few weeks, and in that short period of time I have had a number of curious - and one miserable - experiences.
1) First of all, when I opened the account online, I was only able to deposit $1,000 from my old credit union. When I asked why, they said that it was for security reasons. What? Ether the money is transferred or it isn’t. This is a case of dubious and bogus security.
2) After I opened the account, I tried to transfer money from my old credit union to Nusenda. There is no way to do this. I was told to “deposit a check.” It is now 8 days after I did that, and the check still has not cleared, even though my old credit union shows it was transferred 6 days ago. (Why in this day and age a transfer takes any more than 30 seconds is beyond me.) Note that I have opened accounts at two other credit unions and they were able to transfer funds immediately from other credit unions.
3) I have most of my money in a Vanguard account. When I get dividends and interest, I transfer them into my credit union account. That is what I live on. I established the account linkup between Vanguard and Nusenda, and then attempted to transfer money from Vanguard into my Nusenda account. The transfer failed, apparently because Vanguard had not quite finished verifying the Nusenda account. Nusenda then charged me $21 for a “failed debit withdrawal.” I went into Nusenda and complained that I did not attempt a debit withdrawal, I attempted a deposit. I was told “tough,” and was told to take it up wit Vanguard. When I asked why I was charged $21, I was told it was a processing fee. I said, “But it is just two computers talking to each other.” The person shrugged. I said, “I am going to close the account, one that would have had $80,000 in deposits.” He shrugged again.
4) Curious fun fact. I set this up as a TOD (Transfer on Death) account. I am 63, and I want this account to avoid probate. But when I logged in, there was no way to see who the TOD beneficiary is, or a way to change it. When I asked about this, they said, oh, just email us and we will tell you who the beneficiary is. What? No one else that I know of does this. And there is no way to set up a secondary beneficiary.
5) In the very brief time that I have been a “member,” their web site has been down for maintenance three times (!).
I sent them an "internal email" telling them of my experience, and they never replied.
I suspect that Nusenda is Walter White’s credit union. Avoid at all costs.
Big Bank Disguised As A Friendly Credit Union
Bank puts layers of employees between customers and decision making managers. Specific issues with NMEFCU over one year of banking:
- Charged overdraft fees twice when account was not overdrawn. Bank refused to reverse charges.
- Fradulent charges on Visa debit card - Bank refunded one charge but not a second identical charge. Card services manager makes decisions based on her opinion rather than Visa or bank policies.
- Another customer's deposits of $4,000 was put in my checking and saving accounts. For some reason I stuck on the phone with the bank and on hold for 45 minutes trying to resolve the issue and convince them it was someone else's money.
- Branch and service managers have poor and even rude customer service attitudes. I've felt humiliated and degraded repeatedly when working with NM Educators Federal Credit Union.
In summary: I was very excited to swtich from a big bank to a local credit union. However, I don't feel like I have a voice with the bank or my money is safe. Oddly enough, I felt safer with the big bank. Am switching to US New Mexico Federal Credit Union - my friends are giving it good reviews.
Data as of Q2 2017
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 948 |
| Year Chartered | 1936 |
| Employees | 464 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.12% |
| Return on Equity - YTD | 11.15% |
| Annual Interest Income | $35.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2017vs Q2 2016 | $1.99B$1.77B |
| Loans | Q2 2017vs Q2 2016 | $1.62B$1.39B |
| Deposits | Q2 2017vs Q2 2016 | $1.77B$1.56B |
| Equity Capital | Q2 2017vs Q2 2016 | $200.0MM$178.7MM |
| Loan Loss Allowance | Q2 2017vs Q2 2016 | $10.4MM$8.7MM |
| Unbacked Noncurrent Loans | Q2 2017vs Q2 2016 | $7.2MM$6.4MM |
| Real Estate Owned | Q2 2017vs Q2 2016 | $63.00K$163.00K |
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
Nusenda Credit Union Savings Account Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
|---|---|---|---|---|---|
| 0.35% | - | - | IRA Share | ||
| 0.30% | - | - | Holiday Club | ||
| 0.30% | - | - | Vacation Club | ||
| 0.15%* | $10k* | - | Regular Savings | ||
| OTHER TIERS: 0.10% → $100 - $10k | |||||
| 0.05% | $2k | - | Transaction Savings | ||
Nusenda Credit Union Money Market Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
|---|---|---|---|---|---|
| 0.45%* | $200k* | - | Money Market Account | ||
| OTHER TIERS: 0.10% → $2,500 - $25k | 0.20% → $25k - $50k | 0.25% → $50k - $75k | 0.35% → $75k - $100k | 0.40% → $100k - $200k | |||||
Nusenda Credit Union Checking Account Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
|---|---|---|---|---|---|
| 0.25%* | $100k* | - | Dividend Checking | ||
| OTHER TIERS: 0.05% → $2,500 - $10k | 0.10% → $10k - $25k | 0.20% → $25k - $100k | |||||
