Ocean State Credit Union


Overview / Commentary
401-397-1900
2006 Nooseneck Hill Road
Coventry, RI 02816

Ocean State Credit Union is headquartered in Coventry and is the 7th largest credit union in the state of Rhode Island. It is also the 892nd largest credit union in the nation. It was established in 1950 and as of March of 2021, it had grown to 48 employees and 23,282 members at 4 locations. Ocean State Credit Union has an A health rating.

Reviews (2)

Bad Website

Posted by: |

I've been a customer of Ocean State (recently renamed from Coventry) credit union for a long time, They are basically nice people but they have redesigned their website so that it is wretched to use.

It's one of those designs aimed at smart phones, so it is awkward to use on a pc. The type is giant, and if you try to minimize it with the browser, the pages are thrown off kilter. There is a big wasted amount of white space that prevents minimizing from fixing the bad design.

So if you want to look at all your account balances at once, which I used to be able to do on one page, now it takes me four pages.

Also, they have gone over to the pale, thin type which is hard for older customers to read. (Even people with 20-20 vision have a problem with low contrast when they are over 50 or so.)

As one example of other awkwardness, instead of having a fixed area to type in a username and password, they have a drop down menu that disappears if heaven forbid the cursor moves off it in mid typing.

Really a bad design, and they have been totally unresponsive in terms of fixing it,

I don't know what is the matter with companies that they hire such poor designers and are oblivious to the problems they cause a significant portion of their customer base.

On another topic, they used to lead the area credit unions in interest rates on CDs. Now they're about in the middle.

Good Rates, Nice Customer Service.

Posted by: |

Ocean State has really degenerated since I first became a customer. The local branch now has no one who knows how to handle IRAs, so your money can be tied up indefinitely if the one(?) person in the company who knows how to do this is out sick or whatever and can't consult with the local branch by phone, Really incredible.



Health

Health Grade Components

Overall
NCUA #66595
Year Chartered1950
Employees48
Primary Regulator
Profit Margin
Return on Assets - YTD1.43%
Return on Equity - YTD14.54%
Annual Interest Income$2.6MM
Assets and Liabilities
AssetsQ1 2021vs Q1 2020$336.1MM$304.6MM
LoansQ1 2021vs Q1 2020$245.6MM$220.4MM
DepositsQ1 2021vs Q1 2020$283.1MM$255.5MM
Equity CapitalQ1 2021vs Q1 2020$32.5MM$28.5MM
Loan Loss AllowanceQ1 2021vs Q1 2020$276.00K$191.00K
Unbacked Noncurrent LoansQ1 2021vs Q1 2020$2.7MM$2.9MM
Real Estate OwnedQ1 2021vs Q1 2020$0$275.00K
Rates

Sorry, we do not have rate data for Ocean State Credit Union.

Locations


Ocean State Credit Union Locations
Branch Office1076 MAIN STCOVENTRY, RI 02816
Branch Office7373 POST RdNORTH KINGSTOWN, RI 02852
Branch Office744 MAIN STWEST WARWICK, RI 02893
Branch Office1584 Nooseneck Hill RdCoventry, RI 02816

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