OneWest Bank is a California-based bank that provides personal and business depository products and loans. On its personal banking side, OneWest offers checking, savings, and money market accounts, along with CDs and IRA CDs.
Its checking account offerings are limited in availability to Southern California residents and have minimum balance requirements in order to avoid monthly fees. One checking account offers more competitive rates to customers who want to maintain higher account balances. Each checking account option comes with a fee debit card and online banking access. One of OneWest Bank’s savings account offerings comes with a debit card and one does not. Both savings account options feature variable rates and free access to online banking. A money market account is available and comes with limited check writing privileges. Both savings and money market account options offer increasing rates of interest as account balances get higher. CDs are available with term lengths ranging from 3 months to 5 years, and generally offer interest rates above the national average.
OneWest Bank online banking gives users access to up to six months of account history, fund transfer capabilities, Bill Pay, and financial management tools like Quicken.
OneWest Bank was established in 2009 through an acquisition of the assets and liabilities of IndyMac Federal Bank from the FDIC. The bank is headquartered in Pasadena, California, just outside of Los Angeles and serves its customers through multiple branch locations in the Southern California area.
OneWEst recently held funds for 21 days on a check deposited from the Auto Club of Souther CA. Three phone calls did not get the hold released or a satisfactory explanation. The original notice was by mail that arrived 5 days after the hold. The only conclusion I can arrive at is that the bank is in trouble and using customer funds to float.
I closed out one of my OWB accounts. Even after I spoke to three different customer service reps and left three emails to customer service, I got three $10 monthly maintenance fee charges. After the first call, the rep reversed the first monthly maintenance charge to zero out the account; but he didn't properly close out the account so two more months of improper maintenance fees were charged and OWB sent out two dunning letters threatening to send the matter to collection. The last time I emailed to complain, OWB reversed the improper $20 charges and said the account was closed; however, in checking another account I had at OWB, OWB charged their supposed write-off to my other account. I'm no deadbeat. I have over $250,000 deposited at OWB; but probably not for longer.
My husband and I both have IRA CD's at One West Bank that were opened when it was still Indy Mac Bank. There were no IRA maintenance fees or fees of any kind as I have always refused to pay fees to anyone to hold my money. We let these CD's roll over several times as we were given top interest rates. We left these CD's in Indy Mac through their failure, while they were being run by the gov't and through to the new owners of the bank. Two years ago they started charging us $35 a year maintenance charges and $10 to take a required yearly distribution. I called and spoke to one of the bank vice presidents and he agreed with me that our accounts should not be charged as they were opened well before there were any fees and they are "captive accounts", those that can't be closed or moved without penalty. He agreed to refund the fees but he also said that the fees would be automatic and that we would need to call each year and mention his name to have them refunded. Well, last year I dutifully called and they refused to refund the fees. They do not care that they broke a contract and when I protested they told me to close my accounts. Of course at that time I would have been lucky to get 2% interest and it would have cost me a lot of money. I'm sure they hate paying us the interest on our CD's and this is their way to take some of it back. Every year when we have taken our distribution they make numerous errors. It seems that they are incompetent as well as dishonest. Live and learn, but I would never again do any kind of business with this bank and I hope others can learn from my mistakes!
|FDIC Certificate #||58978|
|Return on Assets - YTD||0.98%|
|Return on Equity - YTD||8.41%|
|Annual Interest Income||$1.92B|
|Assets and Liabilities|
|Assets||Q4 2019vs Q4 2018||$45.27B$42.18B|
|Loans||Q4 2019vs Q4 2018||$28.35B$27.83B|
|Deposits||Q4 2019vs Q4 2018||$35.82B$32.04B|
|Equity Capital||Q4 2019vs Q4 2018||$5.27B$5.09B|
|Loan Loss Allowance||Q4 2019vs Q4 2018||$455.2MM$458.8MM|
|Unbacked Noncurrent Loans||Q4 2019vs Q4 2018||$401.2MM$486.8MM|
|Real Estate Owned||Q4 2019vs Q4 2018||$17.6MM$0|
Rates for OneWest Bank are currently being reviewed.