OneWEst recently held funds for 21 days on a check deposited from the Auto Club of Souther CA. Three phone calls did not get the hold released or a satisfactory explanation. The original notice was by mail that arrived 5 days after the hold. The only conclusion I can arrive at is that the bank is in trouble and using customer funds to float.
I went to log in to mobile banking. My profile suddenly and without notice said i didn't have an account with One West Bank. I've been a good customer not over drawn. I called to ask where my money went i was told go to a branch as they could not explain where my money was. Terrible service ??
I closed out one of my OWB accounts. Even after I spoke to three different customer service reps and left three emails to customer service, I got three $10 monthly maintenance fee charges. After the first call, the rep reversed the first monthly maintenance charge to zero out the account; but he didn't properly close out the account so two more months of improper maintenance fees were charged and OWB sent out two dunning letters threatening to send the matter to collection. The last time I emailed to complain, OWB reversed the improper $20 charges and said the account was closed; however, in checking another account I had at OWB, OWB charged their supposed write-off to my other account. I'm no deadbeat. I have over $250,000 deposited at OWB; but probably not for longer.
My husband and I both have IRA CD's at One West Bank that were opened when it was still Indy Mac Bank. There were no IRA maintenance fees or fees of any kind as I have always refused to pay fees to anyone to hold my money. We let these CD's roll over several times as we were given top interest rates. We left these CD's in Indy Mac through their failure, while they were being run by the gov't and through to the new owners of the bank. Two years ago they started charging us $35 a year maintenance charges and $10 to take a required yearly distribution. I called and spoke to one of the bank vice presidents and he agreed with me that our accounts should not be charged as they were opened well before there were any fees and they are "captive accounts", those that can't be closed or moved without penalty. He agreed to refund the fees but he also said that the fees would be automatic and that we would need to call each year and mention his name to have them refunded. Well, last year I dutifully called and they refused to refund the fees. They do not care that they broke a contract and when I protested they told me to close my accounts. Of course at that time I would have been lucky to get 2% interest and it would have cost me a lot of money. I'm sure they hate paying us the interest on our CD's and this is their way to take some of it back. Every year when we have taken our distribution they make numerous errors. It seems that they are incompetent as well as dishonest. Live and learn, but I would never again do any kind of business with this bank and I hope others can learn from my mistakes!
We do not have health information for OneWest Bank (CA), because it is no longer an operational bank.
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Sorry, but we do not have location data for OneWest Bank (CA). Its headquarters is located at 95 South Lake Ave - Pasadena, CA 91103