Oriental Bank and Trust is a Puerto Rico-based bank that is a subsidiary of OFG Bancorp, a publicly traded bank holding company listed on the New York Stock Exchange (Symbol:OFG). Though the bank’s only branches are located in Puerto Rico, United States residents are free to open accounts via the online banking channel. Oriental is regulated by the FDIC and thus abides by both U.S. and Puerto Rico laws and statutes.
Oriental Bank and Trust offers personal and business banking products, as well as investment management services through bank advisors. Checking accounts offered on the personal banking side all include a debit card, direct deposit capabilities, and access to online banking. Also on its personal banking side are savings and Certificate of Deposit (CD) accounts that offer various features and interest rates to account holders. A children’s savings and a teen savings account are both available with no service charges as long as a very small amount is kept in the account. Oriental’s CDs range in term lengths from 1 month to 5 years and offer a fixed interest rate. On the business banking side, Oriental offers cash management services, lines of credit, and point of sale systems to help businesses achieve growth and operational stability.
Oriental Bank and Trust online banking provides a web-based platform for consumers to verify account balances, review transactions, view check images, make electronic fund transfers, and pay bills. The Oriental website is set up for mobile banking, as well, giving customers a convenient way to bank on the go from their smartphones or tablets. The website also includes educational resources for consumers of all ages to help with product definition and financial guidance.
Oriental was originally established in 1965 as the Oriental Federal Savings Bank and changed its organization type with the FDIC to commercial bank. It is headquartered in San Juan, Puerto Rico and recently changed its name to Oriental Bank. It serves its customers through multiple branches located across the island commonwealth.
The Only Bank In PR That Doesn't Charge A Monthly Maintenance Fee.
Oriental is the only bank that doesn't charge a monthly maintenance fee or ATM fees outside it's network. The mobile app is useful but the interface is not very modern. They don't pay interest on checking or savings.
Dyslexic Switchboard Strikes Back!
I am giving 1-star because I can't give a 0!
My mom moved to California to live with me (I'm her caretaker). My mom with her altruistic mindset decided (against our advice) to keep some of her assets in Puerto Rico, "to help the economy of the Island" (her words).
But now she needs to transfer all her accounts due to her physical and medical needs. Because of this, she requested the cancellation of a certificate of deposit she has with Oriental Bank. She called many days and multiple times, and so did I. One main issue is that every time we called to the San Patricio Branch the call gets immediately transfer to the headquarters in Hato Rey. Then, we get "educated" with the fact that we need to contact the branch and not the headquarters. No matter how many times we said we called the branch and that THEIR switchboard is the one at fault (I'm guessing the switchboard is suffering from IT-dyslexia!) we still get the reply that WE need to CONTACT or VISIT the branch (hello, California is not "walking distance", we are precisely 3,594 miles away!).
Finally, one representative told us what to do and sent us the form we needed to fill out in order to cancel the CD and get a check for its value.
We did EVERYTHING! And guess what, instead of a check she got a notification that her certificate of deposit was RENEWED!!!
We called again, and again, and again, to DEMAND her check. Surprise, surprise the dyslexic switchboard STRIKES BACK!
She needs her money, and she can't travel to Puerto Rico!
0 star is probably too much!
Intereses Del Mortgage Mal Cobrados
In the months of February/March2021, I paid the PRINCIPAL balance of my mortgage $33,505. They decided to add $3,872.48 for interest. However, this is a Payment for the PRINCIPAL. Why are they charging interest for this payment? It’s unfair. I sent 2 emails for supervisor Norma Hernandez Ramos and for the vice president Sinesio Diaz and a bunch of calls. They didn’t respond. I had my mortgage with Scotia, no problem after 13 years of relation with them. This is an awful situation. They are stealing money. I need a refund of the $3,872.48 or add it to the PRINCIPAL balance.
En febrero/2021 pagué al principal del mortgage más de 33k, ellos pusieron sin avisar ni explicar el 11.5% (3,872.48) al interés. Eso es un robo. Luego de muchos emails y llamadas no han resuelto. Es injusto.
Data as of Q2 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 31469 |
| Year Established | 1965 |
| Employees | 2202 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.72% |
| Return on Equity - YTD | 17.25% |
| Annual Interest Income | $370.6MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2024vs Q2 2023 | $11.15B$9.93B |
| Loans | Q2 2024vs Q2 2023 | $7.5B$6.99B |
| Deposits | Q2 2024vs Q2 2023 | $9.62B$8.55B |
| Equity Capital | Q2 2024vs Q2 2023 | $1.14B$1.01B |
| Loan Loss Allowance | Q2 2024vs Q2 2023 | $157.3MM$159.9MM |
| Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $85.9MM$118.3MM |
| Real Estate Owned | Q2 2024vs Q2 2023 | $6.5MM$10.6MM |