Orrstown Bank is headquartered in Shippensburg and is the 16th largest bank in the state of Pennsylvania. It is also the 400th largest bank in the nation. It was established in 1919 and as of June of 2022, it had grown to 429 employees at 27 locations. Orrstown Bank has an A health rating.
I bank regularly with Orrstown bank. They are a small bank branch that is only located in Pennsylvania. I started banking with them a few years ago and they did a phenomenal job with helping me to get started. The woman at the bank who helped me open my checking and savings account provided me with excellent service. The bank itself was very clean and neat looking. All the people working inside the bank were nice and courteous as well. I was provided with excellent information and knowledge when I was opening my checking and savings account. The woman explained everything I needed to know and answered any questions I had. She also stayed a little later past closing time to completely finish explaining everything to me and getting things all set up. When I first opened my checking and savings account, they were offering online banking as well. The online banking option was extremely helpful and made things even more convenient for me. Overall, I was very satisfied with Orrstown bank and I would absolutely recommend them to anyone who lives in Pennsylvania.
This bank has continually been horrible to work with. Over the summer, we had a fraudulent charge to our cards, it took two weeks for us to receive our money back into our account (around $900) and additional week to receive a new card and PIN mailer. I called to check on the status of our claim and was met with mean customer service when we needed OUR money to pay bills for our family. Also, I had asked some simple questions of the manager of Lurgan Branch, CSR at Stonehedge and neither could answer my simple transfer of funds question. Instead it was turned around on me and my own fault instead of doing active listening. This bank is HORRIBLE. Has sincerely gone downhill quickly. Run, don't walk, to a local FCU.
Can I not give any stars???!! They have poor decisions, I thought great customer service and satisfaction was something they strived for? Apparently not, and I told them I was not happy with them not reversing my mortgage that day, it wasn't suppose to come out to begin with b/c the funds were not avail.. what did they do, take it anyways, now I am getting slapped with all kinds of NSFs.. ok, my fault originally, but it takes a click of a button and she refuses to help us out when it was an honest mistake. I will take my mortgage elsewhere.
Orrstown Trust department was deceitful to me not to disclose to me who to report an unresponsive an attorney. That attorney turned out to be the Chairman of the Board of Directors. Three members of the Trust department refused to answer my questions honestly for months and one for over 2 years along with another senior person. Do not trust them they only protect their interests not the customer. The trust is 1.3 million dollars and that did not warranty honesty. Good luck dealing with this bank but as you can read for yourself they have a track record of being accused of deceptive practices ie; SEPTA v. Orrstown. I will be providing more details very soon.
Orrstown Bank Purchased the First National Bank of Newport a few years ago. I have been less than impressed with this bank. They have high fees and recently I have been denied a mortgage refinance. I pay the current loan every month online from the checking account at Orrstown. My payments will actually be less with the new loan, yet I was denied. My current lender also was offering a 10% discount of the loan amount as an incentive to refinance. So there denial has cost me $8400. The loan amount would have only been for 70% of the appraisal value. My credit rating is 740. It was 760 last month when I refinanced my primary residence. This is ridiculous considering I have two other mortgages with this bank. They basically are not counting my rental income.
|FDIC Certificate #||713|
|Return on Assets - YTD||1.34%|
|Return on Equity - YTD||13.9%|
|Annual Interest Income||$49.1MM|
|Assets and Liabilities|
|Assets||Q2 2022vs Q2 2021||$2.82B$2.91B|
|Loans||Q2 2022vs Q2 2021||$2.00B$1.93B|
|Deposits||Q2 2022vs Q2 2021||$2.49B$2.51B|
|Equity Capital||Q2 2022vs Q2 2021||$265.9MM$280.3MM|
|Loan Loss Allowance||Q2 2022vs Q2 2021||$23.3MM$19.4MM|
|Unbacked Noncurrent Loans||Q2 2022vs Q2 2021||$5.7MM$10.2MM|
|Real Estate Owned||Q2 2022vs Q2 2021||$321.00K$1.1MM|
Rates for Orrstown Bank are currently being reviewed.