People First Federal Credit Union is headquartered in Allentown and is the 18th largest credit union in the state of Pennsylvania. It is also the 496th largest credit union in the nation. It was established in 1950 and as of September of 2022, it had grown to 146 employees and 72,214 members at 8 locations. People First Federal Credit Union has a B health rating.
People First Federal Credit Union is open to those who live, work, worship, or attend school in the Pennsylvania counties of Carbon, Lehigh, or Northampton or Warren County, New Jersey. Immediate family members of those who qualify for People First membership are also eligible to join, no matter where they live.
See current membership details
There are few businesses anymore that seem to be concerned with how they treat their customers. Service seems to have gone out the window, favored more for how many units of product or service can be pushed out in a minimum amount of time. When I go to People First, they mean exactly what they say in their title. I am never rushed; when I go in to make a deposit or withdraw some money, and many times going in person I do, the staff is courteous, friendly, and often go above and beyond to help me and answer any questions I have. I've had a loan with this institution, which was the beginning of our relationship, and it wasn't loaded down with unnecessary fees and other crap to pad their bottom line. I've also since started a checking and savings account with them as well, and while it isn't much, they do pay a noticeable interest rate, which again is more than I can say for traditional banks; their online system, while a bit crude, is also adequate for my transactions. Overall, I've been extremely thrilled with the overall experience here, and I would recommend them to anyone.
Worst customer service. I have been with them for over 11 years and got over 200 dollars worth of overdraft fees due to very small PayPal charges that should have never been allowed if my account was low. I withdrew my paycheck and going with another bank so that I don’t have to experience that ever again. I have really great credit and I’m in the hole now thanks to them. Their excuse for allowing these charges was that they are a credit union and not a bank. Thanks to them I lost all of the money I had earned on eBay.
I do not recommend getting any loans through this lender. If there is some sort of discrepancy, when you call the main number to get help the call center has nothing but rude, ignorant people working who make you feel as though it is your fault. I have had two issues where I kept getting late notices on my loan when in fact I did pay them. When asking about why it has the loan as delinquent on my credit report (when in fact it was not) and how to get it off my credit report - the woman on the other end of the phone just says "you can't." She then says that I'd have to file a dispute. Good thing I kept all the receipts of payments made.
|Return on Assets - YTD||0.54%|
|Return on Equity - YTD||12.16%|
|Annual Interest Income||$18.4MM|
|Assets and Liabilities|
|Assets||Q3 2022vs Q3 2021||$841.9MM$828.4MM|
|Loans||Q3 2022vs Q3 2021||$456.2MM$395.0MM|
|Deposits||Q3 2022vs Q3 2021||$796.0MM$769.6MM|
|Equity Capital||Q3 2022vs Q3 2021||$38.0MM$55.9MM|
|Loan Loss Allowance||Q3 2022vs Q3 2021||$2.0MM$2.1MM|
|Unbacked Noncurrent Loans||Q3 2022vs Q3 2021||$3.0MM$1.5MM|
|Real Estate Owned||Q3 2022vs Q3 2021||$0$0|
Rates for People First Federal Credit Union are currently being reviewed.
|People First Federal Credit Union Locations|
|Branch Office||4066 Jandy Blvd||Nazareth, PA 18064-8998|
|Branch Office||3682 Crescent Ct E||Whitehall, PA 18052-3400|
|Branch Office||1530 8th Ave Ste 1||Bethlehem, PA 18018-1883|
|Branch Office||2141 Downyflake Ln||Allentown, PA 18103-4774|
|Branch Office||6900 Hamilton Blvd||Trexlertown, PA 18087-9101|
|Branch Office||4150 Easton Ave||Bethlehem, PA 18020-1428|
|Corporate Office||740 W Hamilton St Ste 300||Allentown, PA 18101-2474|
|Branch Office||26 N 6th St Ste 120||Allentown, PA 18101-1430|