People First Federal Credit Union


Overview / Commentary
610-797-7440
740 W Hamilton St Ste 300
Allentown, PA 18101

People First Federal Credit Union is headquartered in Allentown and is the 17th largest credit union in the state of Pennsylvania. It is also the 483rd largest credit union in the nation. It was established in 1950 and as of June of 2022, it had grown to 143 employees and 71,602 members at 8 locations. People First Federal Credit Union has a B+ health rating.

Field of Membership Restrictions

People First Federal Credit Union is open to those who live, work, worship, or attend school in the Pennsylvania counties of Northampton or Lehigh. Eligibility is also extended to immediate family.
See current membership details

Reviews (4)

Customer Service in a Bygone Era

There are few businesses anymore that seem to be concerned with how they treat their customers. Service seems to have gone out the window, favored more for how many units of product or service can be pushed out in a minimum amount of time. When I go to People First, they mean exactly what they say in their title. I am never rushed; when I go in to make a deposit or withdraw some money, and many times going in person I do, the staff is courteous, friendly, and often go above and beyond to help me and answer any questions I have. I've had a loan with this institution, which was the beginning of our relationship, and it wasn't loaded down with unnecessary fees and other crap to pad their bottom line. I've also since started a checking and savings account with them as well, and while it isn't much, they do pay a noticeable interest rate, which again is more than I can say for traditional banks; their online system, while a bit crude, is also adequate for my transactions. Overall, I've been extremely thrilled with the overall experience here, and I would recommend them to anyone.

Fake Charges

DO NOT USE THIS CREDIT UNION! Put charges on my loan that should not have been added. Disputed them and got nothing but terrible customer service. Also you can't pay your loan online unless you have a checking with them.

Terrible Experience After Being A Loyal Customer

Posted by: |

Worst customer service. I have been with them for over 11 years and got over 200 dollars worth of overdraft fees due to very small PayPal charges that should have never been allowed if my account was low. I withdrew my paycheck and going with another bank so that I don’t have to experience that ever again. I have really great credit and I’m in the hole now thanks to them. Their excuse for allowing these charges was that they are a credit union and not a bank. Thanks to them I lost all of the money I had earned on eBay.

DO NOT TRUST THIS CREDIT UNION

Posted by: |

I do not recommend getting any loans through this lender. If there is some sort of discrepancy, when you call the main number to get help the call center has nothing but rude, ignorant people working who make you feel as though it is your fault. I have had two issues where I kept getting late notices on my loan when in fact I did pay them. When asking about why it has the loan as delinquent on my credit report (when in fact it was not) and how to get it off my credit report - the woman on the other end of the phone just says "you can't." She then says that I'd have to file a dispute. Good thing I kept all the receipts of payments made.



Health
B+

Health Grade Components

Overall
NCUA #6885
Year Chartered1950
Employees143
Primary Regulator
Profit Margin
Return on Assets - YTD0.54%
Return on Equity - YTD12.3%
Annual Interest Income$11.6MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$854.5MM$827.8MM
LoansQ2 2022vs Q2 2021$411.7MM$362.0MM
DepositsQ2 2022vs Q2 2021$808.6MM$771.7MM
Equity CapitalQ2 2022vs Q2 2021$37.9MM$55.3MM
Loan Loss AllowanceQ2 2022vs Q2 2021$2.0MM$1.9MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$2.0MM$1.3MM
Real Estate OwnedQ2 2022vs Q2 2021$0$0
Rates

Rates for People First Federal Credit Union are currently being reviewed.

Locations


People First Federal Credit Union Locations
Branch Office4066 Jandy BlvdNazareth, PA 18064-8998
Branch Office3682 Crescent Ct EWhitehall, PA 18052-3400
Branch Office1530 8th Ave Ste 1Bethlehem, PA 18018-1883
Branch Office2141 Downyflake LnAllentown, PA 18103-4774
Branch Office6900 Hamilton BlvdTrexlertown, PA 18087-9101
Branch Office4150 Easton AveBethlehem, PA 18020-1428
Corporate Office740 W Hamilton St Ste 300Allentown, PA 18101-2474
Branch Office26 N 6th St Ste 120Allentown, PA 18101-1430

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