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Philadelphia Federal Credit Union

Popular Accounts at this Credit Union

1.90%5-year CD5 Year CD
0.65%1-year CD1 Year CD
0.25%SavingsRegular Savings

Overview / Commentary
12800 Townsend Rd
Philadelphia, PA 19154-1003

Philadelphia Federal Credit Union is headquartered in Philadelphia and is the 9th largest credit union in the state of Pennsylvania. It is also the 261st largest credit union in the nation. It was established in 1951 and as of March of 2016, it had grown to 239 employees and 111,511 members at 11 locations. Philadelphia Federal Credit Union has an A health rating.

Field of Membership Restrictions

Membership is open to those who live, work, worship or study in Philadelphia or Columbia County or be a current or retired employee from one of our Select Employer Groups.
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Reviews (7)

Philadelphia Federal credit union.

Posted by: tommac122 | Apr 10, 2014

I love the Philadelphia credit union, especially the Roosevelt boulevard branch. The employees are always so friendly, and eager and willing to help. I can honestly say I've never had a bad experience. I recommend PFCU to anyone.

Philadelphia federal credit union and you, a perfect fit.

Posted by: inlo | May 21, 2014

After years of using a commercial bank and being treated like a second class citizen (or an after thought), I found Philadelphia federal credit union. PFC is a a great institution and I am so glad I found them, customer service is great, and their fees are more then reasonable. There are convenient locations every where i go.

Philadelphia Federal credit union.

Posted by: tommac12 | Apr 9, 2014

I love the Philadelphia credit union, especially the Roosevelt boulevard branch. The employees are always so friendly, and eager and willing to help. I can honestly say I've never had a bad experience. I recommend PFCU to anyone.

Long time member

Posted by: JM2 | Oct 10, 2014

Overall, Philadelphia Federal Credit Union offers a very great service. Customer service has always been top notch and any issue I've had was easily and quickly resolved. My funds were always secure and they do not charge any hidden fees nor do they charge exorbitant fees for a membership. The main downside I've had is access to branches. They do not have very many locations in the city which is inconvenient.

Philadelphia Credit Union Review

For the most part I am happy with the Philadelphia Federal Credit Union. They provide competitive rates to banks in the area such as Citi and Wells Fargo. The accountants and even tellers are very knowledgeable and helpful at all of their locations. I am upset with their lack of a good mobile application with which to do my business. I have had problems with their website on my smart phone device. Overall I enjoy working with Philadelphia Credit Union.

A reliable credit union

Posted by: Rachel3 | Aug 17, 2014

PFCU has a good variety of locations across the city, so I can generally visit a branch no matter where I am, which is awesome. Their rates are reasonable. However, their rates are not great, even for a credit union. Still, what with bank rates so low, their rates are decent in comparison. I've had good experiences with their tellers and never had an issue with my accounts, which is important to me. Overall, they're a basic, reliable credit union.

Good Experience Until This Unbelievable Treatment

Posted by: aaron2 | Nov 5, 2015

I've been a member at PFCU for about 5 years, and never really had a complaint. They've made a few mistakes, and their customer service is relatively poor, but I'm not picky. However, I just had a horrendous experience that compelled me to comment, and will probably result in closing my accounts with PFCU.

I recently made a large check deposit into my checking account. As usual, there's a 3-day hold on check deposits, and so the money should have been put into my account a few days later. I wrote my landlord a check for the rent. Six days later, I get a call from my landlord informing me that he couldn't cash the check due to insufficient funds. Now I know that PFCU's servers have been down for a few days (I haven't been able to check my accounts online), so I chock it up to some internal error on the part of the credit union. I apologize profusely and immediately call PFCU, expecting that it shouldn't be a problem to clear up the confusion.

After speaking with three different people who are increasingly rude, they tell me that they're holding my money and refusing to give it to me. They keep grilling me: "What was the check for?" "Do you know the person who wrote it?" "Can you have her call us?" "Can you prove that she has the money in her account?"

Now, NONE of this is relevant to the issue at hand: that PFCU is holding that money and refusing to release it to my account (even though my "balance" registers the full amount as being in my account). So, not that I should have to, but I explain: It's for work, I am a contractor and the check is for labor on a current project. Yes, I know the person who wrote it (they're my employer), and no, I'm not going to ask her to contact you to prove that she has the money she's written the check for. That's embarrassing and ridiculous, I shouldn't have to do that.

Now, they've made it clear to me, at this point, that the money is available and "probably" has cleared, but that they (PFCU) have put a 10-day hold on that money. After much hassle, I finally get them to release $1000 of that money to my account, so that I can at least pay my rent. I make sure to tell them that I have been a solid, mostly more-than-happy member for 5 years, but this experience -- particularly the way they've been talking to me -- is encouraging me to question if I should continue banking with PFCU, the woman doesn't acknowledge my statements at all. "Have a nice day." Click.

I'm sorry, but I expect more. I expect better service from an institution that's supposed to be community-oriented. Essentially, I learned that my own bank was refusing to give out my own money when I needed it, which is probably the single scariest situation I can imagine when dealing with your bank. If I can't access the money I've deposited into my own accounts, then what's the point of having a bank at all?

I could chock all this up to weird bureaucratic policies, but that doesn't excuse the manner in which I was treated. The woman I was speaking to was terse, rude, and condescending. I hated the way I was being questioned as if I was a criminal -- as if the hold was intended for my own good to tease out illegal behavior. By the end of the call, I felt ashamed, belittled, frustrated, and sad.

Until this experience, I would generally have encouraged others to join PFCU. However, in good conscience, I feel as if I have to now warn people of their insane policies and disrespectful approach. My story may be a fluke, but it's not one I'd encourage others to risk.


Health Grade Components

NCUA #7238
Year Chartered1951
Primary Regulator
Profit Margin
Return on Assets - YTD0.74%
Return on Equity - YTD6.16%
Annual Interest Income$9.8MM
Assets and Liabilities
AssetsQ1 2016vs Q1 2015$1.01B$952.6MM
LoansQ1 2016vs Q1 2015$582.3MM$553.4MM
DepositsQ1 2016vs Q1 2015$891.3MM$836.0MM
Equity CapitalQ1 2016vs Q1 2015$119.2MM$116.6MM
Loan Loss AllowanceQ1 2016vs Q1 2015$9.2MM$8.7MM
Unbacked Noncurrent LoansQ1 2016vs Q1 2015$13.3MM$12.8MM
Real Estate OwnedQ1 2016vs Q1 2015$813.00K$1.4MM
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Philadelphia Federal Credit Union Savings Account Rates

0.45%$50-IRA Savings Account
0.30%*$2k*-Higher Yield Savings
OTHER TIERS: 0.25% $50 - $2k
0.25%$50-Regular Savings
0.25%$50-Health Savings Account
0.25%$50-Business Primary Savings
0.20%$50-Vacation Club Savings Account
0.20%$50-Holiday Club Savings Account
0.20%*$10k*-Business Sweep Savings
OTHER TIERS: 0.10% $2,500 - $5k | 0.15% $5k - $10k

Philadelphia Federal Credit Union Money Market Rates

0.40%*$25k*-Money Market Account
OTHER TIERS: 0.25% $50 - $2,500 | 0.30% $2,500 - $10k | 0.35% $10k - $25k
0.40%*$10k*-Business Money Market Savings Account
OTHER TIERS: 0.25% $1k - $2,500 | 0.30% $2,500 - $10k

Philadelphia Federal Credit Union Checking Account Rates

0.20%*$5k*-Better Checking
OTHER TIERS: 0.15% $1k - $5k
0.20%*$5k*-Senior Checking
OTHER TIERS: 0.15% $500 - $5k
0.20%*$10k*-Business Growth Checking
OTHER TIERS: 0.10% $2,500 - $5k | 0.15% $5k - $10k

Philadelphia Federal Credit Union CD Rates

2.15%$10k-5 Year Jumbo CD
1.90%$500$10k5 Year CD
1.85%$10k-4 Year Jumbo CD
1.65%$500$10k4 Year CD
1.60%$10k-3 Year Jumbo CD
1.40%$500$10k3 Year CD
1.30%$10k-30 Month Jumbo CD
1.20%$500$10k30 Month CD
1.20%$10k-2 Year Jumbo CD
1.10%$500$10k2 Year CD
0.75%$10k-1 Year Jumbo CD
0.65%$500$10k1 Year CD
0.50%$10k-6 Month Jumbo CD
0.40%$250$10k6 Month CD
0.35%$10k-3 Month Jumbo CD
0.30%$250$10k3 Month CD

Philadelphia Federal Credit Union IRA Rates

2.15%$10k-5 Year Jumbo IRA
1.90%$250$10k5 Year IRA
1.85%$10k-4 Year Jumbo IRA
1.65%$250$10k4 Year IRA
1.60%$10k-3 Year Jumbo IRA
1.40%$250$10k3 Year IRA
1.30%$10k-30 Month Jumbo Traditional IRA
1.20%$250$10k30 Month IRA
1.20%$10k-2 Year Jumbo IRA
1.10%$250$10k2 Year IRA
0.75%$10k-1 Year Jumbo Traditional IRA
0.65%$250$10k1 Year IRA
0.50%$10k-6 Month Jumbo IRA
0.40%$250$10k6 Month IRA
0.35%$10k-3 Month Jumbo IRA
0.30%$250$10k3 Month IRA

Philadelphia Federal Credit Union has 11 locations. Click to view all Philadelphia Federal Credit Union locations.