Piedmont Advantage Credit Union


Overview / Commentary
800-433-7228
3530 Advantage Way
Winston Salem, NC 27103

Piedmont Advantage Credit Union is headquartered in Winston Salem and is the 15th largest credit union in the state of North Carolina. It is also the 865th largest credit union in the nation. It was established in 1949 and as of March of 2024, it had grown to 91 employees and 31,053 members at 6 locations. Piedmont Advantage Credit Union has a B health rating.

Field of Membership Restrictions

Piedmont Advantage Credit Union membership is open to those who live, work, worship, attend school ,or operate a business in the North Carolina counties of Davie, Forsyth, Guilford, Iredell, Mecklenburg, or Rockingham. Employees of more than 80 SEGs are also eligible to join.
See current membership details

Reviews (4)

Frustrated

I moved in mid Nov of '17. On Dec 2nd I called PACU to update my address for my credit card billing and to switch from paper to electronic statements. I've had to call each month since then to get my payment info to pay my bill. I haven't rec'd a statement in either form, since Nov 2017. I've talked to 5 different people that apologize profusely, and promise me that it'll be corrected, and yet here I am. I called again tonight and supervisor Derrick apologized and told me how much they appreciate my business. I told him I didnt believe that they do appreciate my business and that if I called one more time it would be to get the balance so I can pay the card off and be done with them. I would never recommend this credit union to anyone!!

Worst Credit Union

They can't seem to read their own notes in customer service. 1-2min hold actually means 7-15minutes. They charge you a $12 service charge....anyway you try to pay....just to make a payment. They don't communicate whatsoever. Worst customer service ever! I would advise to stay away...far far away from this so called establishment.

No Help At

spend almost 2hrs to get help but they kept giving me numbers call.I DID NOT GET ANY HELP, THEIR WEBSITE TOOO COMPLICATED TO ACCESS THE FORMS AND THEY WONT HELP YOU TO GET THEM.WORST!WORST!

Worst Bank

Posted by: |

Do not get a loan from this bank! You can't pay online, it is a service charge of $6 or $7 to pay by card over phone, you can't pay at an ATM, and they got rid of monthly statements with payment stubs so you have to just send a check to Winston-Salem with your loan number and hope they apply it to the right account. A check from from a family member was accidentally sent to the Mooresville branch and they lost it causing my payment to be late. Then (our fault it was late) we received a call saying we owed lets say $180 when our monthly payment was 100. The total was 100 for the previous month and 80 for the upcoming payment date. Turns out we actually had a credit! They had called so much that they didn't even give time for payments to process! Banks go through situations like this all of the time. How are they so clueless?



Health

Health Grade Components

Overall
NCUA #60160
Year Chartered1949
Employees91
Primary Regulator
Profit Margin
Return on Assets - YTD-0.64%
Return on Equity - YTD-12.41%
Annual Interest Income$3.7MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$390.4MM$404MM
LoansQ1 2024vs Q1 2023$262.1MM$263.9MM
DepositsQ1 2024vs Q1 2023$361.2MM$375MM
Equity CapitalQ1 2024vs Q1 2023$20MM$22.8MM
Loan Loss AllowanceQ1 2024vs Q1 2023$517K$1.2MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$949K$901K
Real Estate OwnedQ1 2024vs Q1 2023$0$0
Rates

Rates for Piedmont Advantage Credit Union are currently being reviewed.

Locations


Piedmont Advantage Credit Union Locations
Branch Office139 S Cardigan WayMooresville, NC 28117
Branch Office212 E Kings HwyEden, NC 27288
Branch Office4997 Home RdWinston Salem, NC 27106
Branch Office3717 Battleground AveGreensboro, NC 27410
Branch Office3530 Advantage WayWinston Salem, NC 27103
Branch Office2830 Boyer StCharlotte, NC 28208

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