Pinal County Federal Credit Union is headquartered in Casa Grande and is the 19th largest credit union in the state of Arizona. It is also the 1,258th largest credit union in the nation. It was established in 1954 and as of December of 2019, it had grown to 68 employees and 22,891 members at 6 locations. Pinal County Federal Credit Union has an A health rating.
Field of Membership Restrictions
Membership is open to those who live, work, worship or attend school in Pinal County.
See current membership details
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Good for me
Anytime anyone asks me which bank I use I always tell them Pinal County Credit Union. I opened a checking and savings account through them very recently after opening the same for my business I decided to move my personal account there as well. I knew as soon as I walked in the door that I was going to be treated just as a customer should. All of the tellers are very nice and friendly while also letting you know exactly what to do to make sure your money is protected. Their application leaves for something to be desired but I am still able to go online and check my money which is good enough for me at this point. If you are looking for a bank to support you locally I would say to look no further than Pinal County because they will take care of everything you need in the financial world. 4 out of 5 stars from me!
Poor Communication
I have been a member of Pinal County Federal Union for nearly 20 years and over the last five months I have had nothing but trouble with their communication team. I signed up for estatements more than a year ago because I was being charged for paper statements. Everything went fine with that until June when I started receiving paper statements in the mail. I didn't change anything on my end but every time I called I got more run around. It's an outside vendor problem, oh no it's an IT problem. I was asked to bring my statement into the branch so they could make a copy of it to try and figure out what was going on. I did that and the next month I got another paper statement. Finally in October I got an estatement but no email to let me know it was available. This month I got an email saying my estatement was available to download, and before the week was out I got a paper statement too. When I call no one can tell me what the problem is or how they intend to fix it. As a result I left enough money in the account to cover a few outstanding checks and by mid December I will retrieve my last few dollars from your institution. I hope your company can fix the communication issues because I liked the service and convenience, but I no longer like your customer service.
ATM Usage Edited
The worst experience I ever had with an ATM. I have tried multiple times to use their system and it always seems to be in a out of order condition. When I recently tried to use it again it took my money and gave me nothing and charged me 3.00! I agree with the other three ratings, I would never use this facility for anything and I sure won't be using the ATM any time soon. It will probably take weeks to get my money back. ATM's lack any warning signs that show an out of order condition. This is the Casa Grande branch.
Recommend Looking Elsewhere
I've been with PCFCU since I was 10. I opened my first account in 1999, opened a checking the day I started my first job, and later applied for my first credit card. I have been a loyal customer if ever there was one. However, their limited online services make it difficult to maintain an account if you work banking hours, and because of this, I am forced to use a second bank. Additionally, they make no effort to communicate and seem to have little regard for their patrons. When attempting to speak with management, I was promised a callback a week ago but they did not deliver on this promise. Every time I call, I am told they are unavailable and directed to leave a message, but calls are never returned. I feel that customers are no longer a priority for PCFCU. There are many other banks that offer a higher standard of customer service and a more extensive product line.
Fraud Is Prevelent
The Pinal County Federal Credit Union has recently gone thru an overhaul of its management, including its CEO, CFO and many upper management. The Credit Union is under fire for its employees forging member signatures to secure loans using and forging loan documents. Further there are a choice few members, management and oversight personel who use and allow the assets of the Pinal County Federal Credit Union to be used as a private piggy bank. It is further comming to light that local goverment employees are recieving loans and paying said loans with cash payments, the Credit Union is being used to launder money from iligal means and ilgotten gains. Law enforcement along with the N.C.U.A have been made aware of this thru complaints by members but a blind eye has been turned.
Not a safe place to keep your money!
Data as of Q4 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 9099 |
| Year Chartered | 1954 |
| Employees | 68 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.04% |
| Return on Equity - YTD | 12.72% |
| Annual Interest Income | $6.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2019vs Q4 2018 | $155.7MM$147.0MM |
| Loans | Q4 2019vs Q4 2018 | $114.2MM$110.4MM |
| Deposits | Q4 2019vs Q4 2018 | $140.5MM$133.0MM |
| Equity Capital | Q4 2019vs Q4 2018 | $12.8MM$10.8MM |
| Loan Loss Allowance | Q4 2019vs Q4 2018 | $971.00K$943.00K |
| Unbacked Noncurrent Loans | Q4 2019vs Q4 2018 | $605.00K$1.3MM |
| Real Estate Owned | Q4 2019vs Q4 2018 | $0$0 |