Pioneer Bank (NY) is headquartered in Albany and is the 43rd largest bank in the state of New York. It is also the 596th largest bank in the nation. It was established in 1889 and as of December of 2021, it had grown to 244 employees at 22 locations. Pioneer Bank (NY) has an A health rating.
Hometown Banking
I really love everything about my local bank Pioneer Savings Bank. It's very conveniently located and the fees and services are very competitive to national banks. I used to bank with a national bank but was never very happy. I have since switched my personal checking account and personal savings account to pioneer. I couldn't be happier. The customer service is outstanding. I recently had a meeting to look into CDs and money markets and am very pleased with what they have to offer. I will soon be opening an Ira and am looking into a college fund for my granddaughter. I highly recommend Pioneer Savings bank to anyone for their personal banking needs.
My Local Bank
I have banked with several nationwide banks over the years. Each one had different perks and different things to offer. I had a bad experience with a nationwide bank and decided to look into my local Pioneer Savings Bank. Wow, was I surprised. Not only did they offer everything that the national banks offered but their rates were similar and sometimes lower than the national banks. I am now totally switching all of my banking needs to pioneer. I have recently opened a personal checking account and a personal savings account.I am looking into CDs and IRAs as well.They also offer college savings accounts which I will open soon for my granddaughter. I would recommend and actually have recommended Pioneer Savings Bank to family and friends. I have a friend who also switched from a national bank to Pioneer Savings. I couldn't be happier.
Checking Account Woes
Lifelong customers shocked that we received a strange phone call from pioneer bank today ; some woman stated she is returning our 3rd party checks that we wanted to deposit in our checking account. We have deposited 3rd party checks now for some 25+ years. Intrusive questions, she was on a speaker phone and being coached what to say to me. "Where did we get these checks/", "they will be returned, they can't be deposited unless these people ( 20 or so) signed them in the bank in person." How rude and illegal. A return phone by us to the bank, they do indeed accept 3rd party checks and suggested I send a letter. Just like a 3rd grader that needs persmission.
Bad Cudtomer Service
very bad customer service in Guilderland branch. They instead of disciplining the employee, they tell the customer choose another branch or a bank. Very poor approach and strategy. Need more training to the staff based on the diverse cultural customer makeup and needs. Also, there is no sensitivity for the women with children and customers with large deposits. At this branch, the teller is particularly mad because, she has to count large deposit. Well she must understand that bank has hired her to count money not for showing her frustration, if she has problem at the bank or home.
Pioneer Bank Brunswick Branch. 1 Star
Bank is clean and professional, but the accuracy on numbers I found was off many times. I have recently found that my money is often missing. I will be changing banks ASAP.
Data as of Q4 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 20741 |
| Year Established | 1889 |
| Employees | 244 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.29% |
| Return on Equity - YTD | 2.95% |
| Annual Interest Income | $43.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $1.84B$1.57B |
| Loans | Q4 2021vs Q4 2020 | $993.7MM$1.11B |
| Deposits | Q4 2021vs Q4 2020 | $1.63B$1.37B |
| Equity Capital | Q4 2021vs Q4 2020 | $187.4MM$170.9MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $22.6MM$23.4MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $14.4MM$14.1MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $711.00K$161.00K |
