CenterState Bank
CenterState Bank is no longer doing business under that name because it has been merged or acquired. See the successor institution CenterState Bank.
Horrible Corporate Customer Service!!
Although I appreciate the branch that processed my mortgage and opened my checking account when we moved to Florida, corporate customer service is terrible!! The 2nd star is for my Lakeland, FL branch which has been nothing but nice to us...but corporate customer service deserves no stars.
Not only did I have to wait for over 45 minutes to talk to a representative, she was abrasive and rude when all I needed was my account information to make a deposit so my mortgage payment would clear my checking account. My documentation is held up in the USPS forwarding system so she drills me for reasons why I need MY account information. When I said for the last time that I want my account and routing number to order checks she stated she could order those for me. NO!! I WANT MY ACCOUNT AND ROUTING NUMBER.
Why is that such an aggravation for her?? She got snippier and decided to ask me my a dozen questions beyond the normal identifying information just to be a control freak. You need to retrain these people to handle customer calls in a polite way. Once my old home sells and this mortgage is paid in full, you can BET I'll be closing my accounts...ALL of them. BB&T has this customer service team beat hands down. This occurred on 5/11/21 at 4:29pm. She needs reassigned before you lose more customers!!
Worst Bank
This bank are spammers, I have been with this bank since 2014 they won't let me get out of fresh start account. They charge be 12.?? For services fee even when I had direct deposit. I put in payroll check I still have to wait three day. I hate going to winter haven branch on 1st....even tho I put dep in thru app, my car insurance was coming out. This is how the fuck u. I get a 35.00 service charge, that will stop me from getting reg account. I reported them to state attorney office, now im seeing if it's law firm starting class action against them.
STAY AWAY FROM THIS BANK, I BEEN WITH THEM 7 YEARS I HAD TO GO TO WELL FARGO FOR CREDIT CARD.
We do not have health information for CenterState Bank, because it is no longer an operational bank.