Pointbank is headquartered in Pilot Point and is the 118th largest bank in the state of Texas. It is also the 1,335th largest bank in the nation. It was established in 1892 and as of December of 2019, it had grown to 116 employees at 10 locations. Pointbank has an A health rating.
I had exactly the opposite experience from the previous reviewer--in fact, a large national bank hit me for over $300 in OD charges by arranging my debits in the order that favored them. Point Bank has been responsive, helped me get past the financial crisis that the national bank's charges caused me, and has given stellar service. I have dealt with a lot of banks in my life, and not in many, many years have I seen customer service of this quality.
I received a stack of documents from Point Bank today in the mail. They include changes to the terms and conditions, account fees, etc. relating to their checking accounts. Hidden away in the middle of these documents is their “Account Fees and Service Charge Schedule, effective 4/14/2020”. This Fees Schedule lists a revised charge of a “Dormant Fee” of $10.00 per month if you have no deposits or withdrawals from your account for any 4 month period of time and an average daily balance of less than $100.00. This very short time interval before declaring dormancy is just another way for the bank to rake in more fees from its customers. The bank should be more straightforward and explicitly mention this shortened time period and the $10 per month fee in its cover letter/summary of changes pages.
They are the best and worst of a small town bank, after 15 plus years with them I give up. They know your name while they are providing incompetent service IMHO. In Febr I received a call from my long time bank mgr who said they were reviewing my deposits from Nov 6 and saw something in the memo that suggested I was "com-mingling" funds. I said what? I am unincorporated/self employed. They are all MY funds. I told him I felt it was intrusive and asked for an explanation (using my out-door-voice). Even though I followed up with multiple calls and emails I never got a response-except an email to me saying that they would get me a response - that was several months ago. I have been keep waiting in the drive through for what seems like 15 minutes while they get upper management approval for a DEPOSIT. I said you mean approval regarding immediate availability of funds of over $5000? NO for deposits!!! they repeatedly assured me. I have tried to deposit checks from Denton County General Fund while the teller had me waiting so she can scour my bank records, not just for another check from Denton County--but for one for that EXACT AMOUNT. Why???? To give me a deposit slip!? The have told me multiple false stories about why they have delayed crediting my night deposits because they are "under review": 1) calling the writer of the check--why???? Am I on a ten most wanted list somehow and don't know it? 2) checking funds with the other bank (ok they are available, next excuse); 3) they need to be deposited into a business account by banking regulations, for a D/B/A? false; 4) SECURE ACT requires a separate business account? For a sole proprietor? Really? Please advise me of the specific regulation; false; 5) it is their own internal policy to snoop and harass. Ahhh the truth this harassment is their own special brain child. Wire transfers have gone bad. I have advise I'm traveling please note the location on my account and don't free my account--I'm abroad and my account us frozen. On another occasion, I got a fraud alert because I had made and canceled some Expedia travel. So I called to get my account unfrozen. The woman who answered said there were charges from Delta etc... do I recognize the charges, no BUT Expedia often has third parties bill directly. Oh, I don't recognize Delta she is going to freeze my account. I asked for a manager, she wouldn't transfer me, she kept insisting that Expedia would only charge in their own name because I guess she has never traveled outside of the county. I inquired about her sanity because I had called to get my account unfrozen, and used my outside voice. And today there was a issue where I transferred funds from one account to another account and the funds went missing. They found them. Hallelujah. Yes they are nice enough. No they don't nickle and dime you to death. But unless you want to have your bank on speed dial unraveling idiocy, and being provoked into using your outside-voice on a regular basis it might not be worth the trade off. I have tried to reach out to the bank President about these many of these issues but I have been funneled instead to incompetent surrogates. And that's my experience.
Pointbank hit me a $247.00 in overdraft fees in one day by arranging my debits to maximize their charges largest first instead of transaction date and time. I called and spoke to my banker hoping they would see the problem but, all I got I'll see what I can do with no help. My wife and I are seriously struggling this was like a knife in the back. How can this be legal? Anybody watching what this banking intitutions are doing to the little guys???
Even large banks don't do this. Is this how the little banks survived the recession?
|FDIC Certificate #||3389|
|Return on Assets - YTD||1.2%|
|Return on Equity - YTD||11.02%|
|Annual Interest Income||$23.5MM|
|Assets and Liabilities|
|Assets||Q4 2019vs Q4 2018||$553.5MM$545.5MM|
|Loans||Q4 2019vs Q4 2018||$309.0MM$299.8MM|
|Deposits||Q4 2019vs Q4 2018||$486.3MM$487.0MM|
|Equity Capital||Q4 2019vs Q4 2018||$63.8MM$54.8MM|
|Loan Loss Allowance||Q4 2019vs Q4 2018||$5.1MM$5.1MM|
|Unbacked Noncurrent Loans||Q4 2019vs Q4 2018||$610.00K$139.00K|
|Real Estate Owned||Q4 2019vs Q4 2018||$0$0|
Sorry, we do not have rate data for Pointbank.
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|Pointbank||200 South Highway 377||Pilot Point, TX 76258|
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