Police Federal Credit Union

Police Federal Credit Union In Maryland And DC

After opening a checking account at the PFCU and paying my first bills with them, I paid my bills online thru my creditors, the PFCU returned 3 of my requested payments as ACCOUNT NOT LOCATED they did this because my creditor did not include my name in the payment transmittal (common practice for some if not all) my creditor charged me late fees and returned payment fees, one of them dismissed the fee the others did not. When I confronted PFCU about them not paying my bills they said they did it because my name was not included in the EFT transmittal only my account number was listed, when i told them i was charged fees by my creditors for this they stated they would not reimburse me as it was not an error on their part. now i have fees and damaged credit from this. From what the EFT manager said they do this regularly to their customers yet he was quick to offer an override on my account so that it would not happen again. Why do they do this in the first place if they will so easily override it??? Never heard of such a practice and I have closed that account and would not advise anyone of having a checking account with PFCU.