Popular Bank

Overview / Commentary
11 West 51st Street
New York, NY 10019

Banco Popular is a Puerto Rico-based financial institution operating in the United States as Banco Popular North America, which has for branding purposes named itself Popular Community Bank. Both institutions are subsidiaries of Popular, Inc., a holding company. Popular Community Bank offers personal and business banking solutions to meet consumers’ and business owners’ needs.

On its personal banking side, Popular offers standard deposit accounts including checking, savings, money market, and Certificate of Deposit (CD) accounts. Its checking accounts options can be categorized into non-interest bearing and interest bearing accounts. The senior checking account gets all the benefits of the free checking offer, plus interest accumulation. A savings account is available and comes with a monthly service charge unless a minimum account balance is maintained. Money market accounts offer a higher interest rate and come with an ATM card for checking account functionality. Certificates of Deposit (CDs) are offer in term lengths ranging from 30 days to 120 months and have a grace period between maturity and renewal. On its business banking side, Popular provides cash management services as well as checking and savings deposit account offerings.

Popular Community Bank online banking allows customers to manage their deposit and loan accounts by transferring funds, tracking spending, making payments, and paying bills. The bank has enabled its website to work in congruence with a web-enable phone and has also released mobile apps that provide account management on popular smartphones.

Popular Community Bank is the consumer-facing name for Banco Popular North America, a New York, New York-headquartered bank established in the United States in 1961. It serves its customers through multiple branches located in regions across the country.

Related Posts

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6/4/12 - Banco Popular Is Now Popular Community Bank In New York Metro
7/30/11 - Banco Popular To Have New Name In August
7/6/11 - Banco Popular's Checking Bonus Continues But There's a New Gotcha
12/7/10 - 2.50% Relationship 5-Year CD At Banco Popular
9/20/10 - $125 Checking Account Bonus At Banco Popular In CA, FL, IL, NY & NJ
6/28/10 - Checking Account Bonus of up to $125 at Banco Popular - CA, FL, IL, NY & NJ
1/30/10 - Banco Popular $125 Checking Account Promotion - NY and NJ
10/25/09 - 3.50% 60-Month CD at Banco Popular in CA, NY & FL - Local Only
7/10/09 - $125 Checking Account Bonus at Banco Popular - CA, FL, IL, NY & NJ
7/10/09 - 2.50% 15-Month CD at Banco Popular in NY & FL - Local Only
12/1/08 - 14-Month CD Special at Banco Popular with Yields from 4.00% to 4.35%
9/12/08 - Money Market and CD Specials at Banco Popular
8/29/08 - 4.75% 11-Month / 4.50% 4-Month CD at Banco Popular in New York.
8/16/08 - 4.11% 7-Month / 4.15% 9-Month CD at Banco Popular
6/11/08 - 4.75% 60-Month CD at Banco Popular
3/20/08 - 4.00% Money Market Promo with Yield Guaranteed to June 30th at Banco Popular
11/18/07 - $125 Checking Account Bonus at Banco Popular Continues
10/24/07 - 5.15% Money Market Account Promotion at Banco Popular
8/7/07 - $125 Checking Account Bonus at Banco Popular
10/3/06 - 5.60% 8-Month / 5.65% 16-Month CD at Banco Popular New York
7/19/06 - 5.50% Money Market Account for 3 Months at Banco Popular California
6/29/06 - 5.50% 8-Month / 5.75% 16-Month CD at California Banco Popular
3/16/06 - 5.00% 7-Month / 5.15% 15-Month CD at a Florida Bank

Reviews (7)

The Bank That Gives Back

Posted by: |

I started banking with Popular Community Bank in 2012, and it was an amazing decision. When I opened up a checking account with them, to my surprise, I was gifted with a brand new toaster as a welcome gift for opening an account. The tellers went above and beyond making me feel welcomed with them. They offered me coffee and cookies as I was filling out the paper work. They always show great appreciation to their customers and are constantly rewarding their costumers with gifts. In 2014 I opened up a savings account and was gifted a suitcase as a gift. Their fees are really low and their mobile and website is very organized and easy to follow. They also have an app for your account managing. I am extremely happy to bank with Popular Community Bank.

Could Not Open Savings Account

Posted by: |

I couldn't open a savings account with this Bank for some reason. The application process kept failing at the end. When I called they could see my failed application but couldn't suggest anything but to answer the questions faster. Maybe I could chalk this up to them being really careful/secure but I have exceptional credit and _already_ have a CD with them!
Just took my money elsewhere and opened an account with CFG Community Bank (great rates).

Hidden Fees And Continuing Problems

Posted by: |

I was at first very pleased with the ease of setting up an account (Business Account). However, a couple of red flags occurred which would make me hesitant to continue working with Popular Community Bank or recommend them:

1. The online banking system had an error and didn't have the correct phone numbers for our "one-time" verification step. After calling Customer Service 4 times throughout the course of a couple months to fix the number so we could log-in, each time the fix was temporary. We continue to have to call Customer Service each time to log into our account. This problem is still not fixed. I'd be curious to know whether this is an issue that many accounts faced, or if it is only an error with our phone number that for some reason has not been able to be fixed.

2. There is a charge every month ($5 per month) if you do not log into online banking. This was a hidden fee (i.e., not told to us when we registered for the account), and we accumulated fees over the course of the months without knowing. Despite the online banking phone number error that contributed to our inability to log into our online account, these fees were charged.

There are additional problems we faced in-store (e.g., managers dismissive of issues, poor customer service, near-loss of our organization's files), but these two issues have been ongoing issues for us.

Popular Bank Is Run Worse Then The Country The Bank Originated From If That's Possible!!!

Posted by: |

This bank is out of Puerto Rico and based in NYC probably to give them some sort of credibility. I did not receive two interest checks on a CD and it took me 1 year and 6 months and around 17 phone calls to finally get Minerva at the bank to resolve the issue. I spoke with Rolando, Julio, Shaylee, Enrique previous along with them and others and some of them on multiple occasions. First if a financial institution is doing there accounting properly they would of automatically notified me that two checks were not cashed and sent me replacements. Obviously there is a lack of accounting, honesty or both. Shaylee did nothing after she hung up the phone. I asked Enrique to speak with the bank President and he informed me he was the president. LOL! He was nothing but a punk taking a paycheck and like the others not doing their job's. Thank you to Minerva who on 07/13/22 said she would get it taken care of and she did,she even called me on two occasions too make sure that everything went through properly.

Don't Be Fooled

Posted by: |

I am consistently amazed that the CFPB has not investigated this bank for hidden and unannounced fees. The customer service is non-existent and simply there to deflect their egregious and unlawful business practice. I fell for their marketing and they looted my account.

Old Member

Worst bank to bank with.. Do not?? I repeat do not put your hard earned money you invest in in this bank call POPULAR... Customer service is trash, bank is a joke, fair WARNING beware...

Banking At Its WORST

Posted by: |

There is a reason POPULAR COMMUNITY BANK offers such high interest rates. It is to make up for their extremely poor service, lack of attention to detail, accuracy of information, and their lack of taking responsibility for THEIR mistakes. For example within 6 months of opening a new account, I received a letter stating that my funds were frozen due to my account being in a dormant status. During the 6 months, there were multiple transactions to my account.

According to Florida law, banks must consider your account dormant after five years of inactivity. Florida provides a very clear definition of inactivity, including a complete absence of deposits or withdrawals from your account. In addition, your account is inactive if you have not communicated with the bank by letter, telephone or memo about your account or any other business for five years. This account was barely 6 months old!

When I received this letter I called customer service and waited the usual 45 minutes to an hour for my call to be answered. The representative told me that thousands of these letters were sent out in error and to "just ignore it." I asked for a letter stating that the dormant letter was an error and that my account was active and in good standing. The CSR refused. Her very rude supervisor in Puerto Rico refused. They claimed that my statements are evidence of an active account. After filing a complaint with The Federal Reserve, I finally received a letter, but they denied any responsibility for their mistake.

After that this bank retroactively closed my high interest rate CD because THEY could not locate my signature card. No attempt was made to contact me to resolve this issue. They claim to have left multiple messages on a landline that doesn't even have voicemail. They claim to have called my cell phone and left multiple messages, however their is no record of any calls received by them on the day that they claimed to have called, nor any voicemails. They claim to have sent multiple email messages, however there is no record of any emails received by them on the day that they claimed to have sent them in my email account or in my bank mail.

When something seems to good to be true that should be a red flag warning of a dangerous situation.


Health Grade Components

FDIC Certificate #34967
Year Established1999
Primary RegulatorFED
Profit Margin
Return on Assets - YTD1.04%
Return on Equity - YTD5.89%
Annual Interest Income$199.0MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$10.82B$10.20B
LoansQ2 2022vs Q2 2021$8.79B$7.80B
DepositsQ2 2022vs Q2 2021$8.48B$7.74B
Equity CapitalQ2 2022vs Q2 2021$1.85B$1.86B
Loan Loss AllowanceQ2 2022vs Q2 2021$101.2MM$123.9MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$31.6MM$36.1MM
Real Estate OwnedQ2 2022vs Q2 2021$1.5MM$1.5MM
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Always verify rates and promotions with the bank or credit union. We are not Popular Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Popular Bank Savings Account Rates

0.20%*$50k*-Popular Savings
OTHER TIERS: 0.15% Up to $10k | 0.17% $10k - $25k | 0.18% $25k - $50k

Popular Bank Money Market Rates

2.75%$10k-Optimum Money Market Gold Rewards Special -6 Month Promo Rate - New Money
2.70%$10k-Optimum Money Market Silver Rewards Special -6 Month Promo Rate - New Money
2.65%$10k-Optimum Money Market Special -6 Month Promo Rate - New Money
0.25%--Optimum Money Market

Popular Bank CD Rates

4.25%$1k-4 Year Gold Rewards CD Special - New Money
4.25%$1k-5 Year Gold Rewards CD Special - New Money
4.22%$1k-3 Year Gold Rewards CD Special - New Money
4.20%$1k-25 Month Gold Rewards CD Special - New Money
4.20%$1k-4 Year Silver Rewards CD Special - New Money
4.20%$1k-5 Year Silver Rewards CD Special - New Money
4.17%$1k-19 Month Gold Rewards CD Special - New Money
4.17%$1k-3 Year Silver Rewards CD Special - New Money
4.17%$1k-21 Month Gold Rewards CD Special - New Money
4.15%$1k-4 Year CD Special - New Money
4.15%$1k-5 Year CD Special - New Money
4.15%$1k-25 Month Silver Rewards CD Special - New Money
4.15%$1k-13 Month Gold Rewards CD Special - New Money
4.12%$1k-3 Year CD Special - New Money
4.12%$1k-19 Month Silver Rewards CD Special - New Money
4.12%$1k-21 Month Silver Rewards CD Special - New Money
4.10%$1k-25 Month CD Special - New Money
4.10%$1k-13 Month Silver Rewards CD Special - New Money
4.07%$1k-21 Month CD Special - New Money
4.07%$1k-19 Month CD Special - New Money
4.05%$1k-13 Month CD Special - New Money
2.80%$1k-7 Month Gold Rewards CD Special - New Money
2.75%$1k-7 Month Silver Rewards CD Special - New Money
2.70%$1k-7 Month CD Special - New Money
1.50%$1k-4 Month Gold Rewards CD Special - New Money
1.45%$1k-4 Month Silver Rewards CD Special - New Money
1.40%$1k-4 Month CD Special - New Money


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