Primary Bank is headquartered in Bedford and is the 7th largest bank in the state of New Hampshire. It is also the 1,348th largest bank in the nation. It was established in 2015 and as of September of 2021, it had grown to 48 employees at 3 locations. Primary Bank has an A health rating.
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Primary Bank Derry Branch
Very happy with our banking experience as a new customer entire staff was very customer service team making sure all our questions were answered and made our opening accounts very easy . Great Local bank that is customer driven to provide you the bast service and competitive savings products and rates.
Primary Bank - Opening A CD Account
Just finished opening a new, 3 yr. CD with them. The application process was smooth and very thorough. Good communication from them along the way, except no final communication that the account was open and how to enroll online. Account status did say approved, but I didn't know what to do next.
The account website interface is a standard netteller.com format, now becoming the standard of most banks offering online CD's.
It seemed like the final online enrollment after the CD was approved was very redundant to what I went through to apply. It was like I was starting over on all of the security stuff. I would hope that could be streamlined.
Overall, pretty good. Probably one of the better processes I've been though in many years!
NO ACH Transfer Choice Online Upon CD Maturity
Recently opened two CDs at this bank. As previous reviewer noted, online application process is smooth. However, they want you to go through the whole data entry process again to create the online account. (Application is different from online account creation! They don't automatically create an online account as part of the application process. Waste of time and resources!) Also, quite high early withdrawal penalties. (6 months of interest for a 12-month CD!) And, finally, they do NOT have ACH/electronic transfer choice online when CD matures. You have to call the customer service to initiate the transfer or get a paper check. This is quite primitive! I was informed that the bank is small, and doesn't have fancy online portal. Well, this feature is not at all complicated to add through online banking. (They already make you link an external account to electronically fund your CD! Why can't they allow the customer to manage the outbound transfer to this externally-linked account??) In any event, the overall application process (including verification of two micro deposits) was quite smooth and secure. Hope the bank will make its online experience a bit more "advanced"!
Data as of Q3 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 59086 |
| Year Established | 2015 |
| Employees | 48 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.39% |
| Return on Equity - YTD | 15.37% |
| Annual Interest Income | $19.1MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2021vs Q3 2020 | $686.9MM$532.0MM |
| Loans | Q3 2021vs Q3 2020 | $474.0MM$442.2MM |
| Deposits | Q3 2021vs Q3 2020 | $623.7MM$457.9MM |
| Equity Capital | Q3 2021vs Q3 2020 | $60.4MM$51.2MM |
| Loan Loss Allowance | Q3 2021vs Q3 2020 | $5.3MM$4.0MM |
| Unbacked Noncurrent Loans | Q3 2021vs Q3 2020 | $0$3.6MM |
| Real Estate Owned | Q3 2021vs Q3 2020 | $0$0 |