Prince George's Community Federal Credit Union

Good bank, poor customer service

I opened this account specifically because I wanted to belong to a credit union, hearing that they were more open to lending to members of the community. I purchased my first car through a credit union and had a great experience. Opening the account was easy and even though the branches were not really convenient, the hours were and that was fine. The problem came in with the Tellers. I was in the process of paying of old debt and would frequently take large amounts of cash ($2-3k) out of the account to be placed in another to write a check to pay off balances. Sometimes when I would go to the teller window, I would be told, we don't have the cash, you should have called ahead, etc. The problem is, when I would try to call ahead, no one would answer the phone and I would get caught in the loop of 'automated operator' hell! It was a complete waste of time. I wound up closing the account and moving to another bank.